Service Technician

***** **. ****** ****** ***** 708-***-****

Hazel Crest, Illinois 60429 Cell 708-***-****

E-mail ********@*********.***

James M. Gary Jr.

Objective To utilize my technical expertise and supervisory skills in equipment

repair, and problem solving, exercising the highest degree of safety. To

apply my knowledge and experience to produce the most effective

results, and customer satisfaction related to equipment field service, or

in-house repairs in a production atmosphere. To perform mechanical,

electrical, electronic, pneumatic, and hydraulic repairs, and also resolve

environmental solutions rendering expedient, recovery with minimum

downtime. Equipment repairs and maintenance includes, commercial

printing presses, paper cutters, cameras, booklet makers, folding

machines, stitchers, glue binders, graphics, and finishing machinery.

Peripheral equipment repair includes, recirculators, chillers,

compressors, air pumps, vacuum pumps, and conveyors. Wiring,

programming, and installation of transformers, relays, VSD units, PLC

units, electronic photo-sensors, speed controls, for analog and digital

equipment. High and low voltage A.C., Low voltage control circuitry,

single phase and three phase machinery serviced and installed. Tools

utilized to accomplish repairs include, DMM, analog voltage meter,

current meter, logic probes, oscilloscope, and infrared temperature

gauge. Power distribution panels and wiring runs.

Experience 2000- Present K-Jas Enterprises LLC Dolton, IL

Owner / Technician

Provide maintenance and repair service to customers’ accounts

regarding equipment for expedient repairs with minimal downtime.

Utilizing hand tools, DMM, analog voltage meter, current meter, logic

probes, oscilloscope, and infrared temperature gauge. Power

distribution panels and wiring runs.

Bring equipment status to the attention of the decision makers, when

replacements are to be considered. Install new equipment.

Analyze and assess equipment status, condition, and remaining life

expectancy for the customers short and long term budgeting.

Propose and secure service contracts accounts (private and

government) regarding service agreements.

E& H Graphic Service Mattson, IL

Senior Field Service Technician

Negotiated and secured service agreements.

Managed field service and shop operations, troubleshoot problem

accounts.

Increased customer base by 10 percent.

A.B. Dick Co. Niles, IL

Field Service Manager / Supervisor

Analyze service/sales related concerns and issues, troubleshoot

problem accounts. Accompany technicians at new equipment

installations, and difficult situations.

Work closely with the sales team and administrative personnel to

maintain a professional and productive atmosphere. Quality control by

randomly soliciting feedback from customer accounts, regarding the

quality of service being provided to the account, and their level of

satisfaction.

Implement plans for budgetary adjustments and projections, prepare

profit and loss statements.

Monitor field service operations, inventory stockroom, and the

technician’s trunk stock and company vehicle condition and usage.

Monitor technician’s repair and maintenance quota, provide field

support to address any concerns related to customers accounts.

Provide support to sister branches that are in need of service

experience and manpower.

Independent Chicago, IL

Electrician Helper

Assisted with installations of electrical equipment and devices.

Installation of distribution panels, circuit breaker panels, conduit runs.

Burlington Northern R.R. Cicero, IL

Carpenter Helper / Bridge and Building / Truck Driver

Assisted journeyman to complete assigned projects / delivery of

material and manpower to various worksites.

U.S. Army

Power Generator Technician

Responsibilities were to repair and troubleshoot power generators at

remote mountain sites and throughout the Republic of South Korea

including training of South Korean Soldiers to repair equipment.

Received an honorable discharge.

Education Coyne American Institute Chicago, IL

Industrial Electronics

Associates Program

Olive Harvey College

Electrical-Electronics

A.B. Dick Co.

Electronics / certificate

U.S. Army

Power Generator Repair 10kw-50kw

Additional U.S. Census Bureau (2010) Field Supervisor

Experience Responsibilities included fingerprinting, and training enumerators in field

procedures, interceding at residents that were of concern, specificall y

safety.

Hillcrest Baptist Church 2004-Present

Director of Security Responsibilities includes, but not limited to:

Training for security personnel, Oversight of securing collections.

Monitoring parking lots. Communications with other leaders, keep them

apprised to concerns within the church.

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