Administrative Assistant Customer Service

Tionne A. Scott

**** ****** ** *.* #*** Washington, DC 20020

Cell Phone:202-***-**** (preferred)Email:ab9mg9@r.postjobfree.com

Professional Summary

Articulate Administrative Assistant driven to succeed. Strategic planning and client relationship

management expert. Also I am very resourceful, adaptable, organized, and highly motivated.

PROFESSIONAL EXPERIENCE

United States Postal Service Washington, DC 20016

Pse Clerk 11/12-Present

• Check mail in order to ensure correct postage and that packages and letters are in proper condition

for mailing.

• Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

• Complete forms regarding changes of address, or theft or loss of mail, or for special services such

as registered or priority mail.

• Put undelivered parcels away, retrieve them when customers come to claim them, and complete any

related documentation.

• Obtain signatures from recipients of registered or special delivery mail.

• Register, certify, and insure letters and parcels.

• Receive letters and parcels, and place mail into bags.

• Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.

• Keep money drawers in order, and record and balance daily transactions.

• Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix

correct postage.

• Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling

out forms and making appropriate referrals for investigation.

• Sort incoming and outgoing mail, according to type and destination, by hand or by operating

electronic mail-sorting and scanning devices.

• Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.

Shugoll Research Bethesda, M D 20814

Call Center Rep 08/12-12/12

• Collected customer feedback and made process changes to exceed customer

satisfaction goals.

• Provided accurate and appropriate information in response to customer

i nquiries.

• Demonstrated mastery of customer service call script within specified

t imeframes.

• Maintained up-to-date records at all times.

• Developed effective relationships with all call center departments through clear

• communication.

• Trained staff on how to improve customer interactions.

•

• Marcella Ellis Signature Salon Greenbelt, M D 20770

Receptionist 10/10- 02/12

•

• Designed electronic file systems and maintained electronic and paper files.

• Maintained the front desk and reception area in a neat and organized fashion.

• Served as central point of contact for all outside vendors needing to gain access

t o the building.

• Planned meetings and prepared conference rooms.

• Supplied key cards and building access to employees and visitors.

• Managed the receptionist area, including greeting visitors and responding to

t elephone and in

• person requests for information.

• Dispersed incoming mail to correct recipients throughout the office.

Harrington Contractors Washington, DC 20002

Administrative Assistant 08/07- 06/10

• Planned travel arrangements for 5+ executives and staff.

• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings

and

team conferences.

• Designed electronic file systems and maintained electronic and paper files.

• Handled all media and public relations inquiries.

• Wrote reports and correspondence from dictation and handwritten notes.

• Dispersed incoming mail to correct recipients throughout the office.

• Made copies, sent faxes and handled all incoming and outgoing correspondence. Created

PowerPoint presentations used for business development.

• Organized files, developed spreadsheets, faxed reports and scanned documents.

• Managed the day-to-day calendar for the company’s senior director.

• Properly routed agreements, contracts and invoices through the signature process. Received

and

screened a high volume of internal and external communications, including email and mail.

• Maintained and reserved the executive conference room calendar. Created and maintained

spreadsheets using advanced Excel functions and calculations to develop reports and lists.

EDUCATION:

2007 High School Diploma, Northwestern High School, Hyattsville, MD

Qualifications:

Quick learner

Computer proficient

Microsoft Office proficiency

Meticulous attention to detail

QuickBooks expert

Type 55 wpm

References Available Upon Request

Contact this candidate