Human Resources Manager

Kenneth Miller

Recent Human Resources Management Graduate, Seeking a Full-time Position

ab9mfp@r.postjobfree.com

Experience

Intern2Work Program Assistant at Northeast Wisconsin Educational Resource Alliance - NEW ERA

February 2012 - Present (1 year 6 months)

Analyze and approve student profiles for Intern2work website, insuring that quality is high for viewing

employers

Work with partnered colleges of NEW ERA to solicit and coach students to help grow the data base of over

300

Meet with potential companies to create help match their open intern positions with the pool of students on

the Intern2work website

Training Supervisor for Drivers at Pizza Hut

September 2010 - February 2012 (1 year 6 months)

Oversaw the training of all new drivers and continuing training of existing drivers

Insured balanced cashiering for all drivers, maintaining Over/Short of $0

Monitored delivery service time, maintain over 90% personal on-time and over 85% for crew

Completed 20 plus deliveries per day throughout the northern half of Oshkosh

RESERVE AGENT at Farmers Insurance Group

February 2010 - December 2010 (11 months)

Introduced sales presentations to potential clients, 5 to 10 per week

Advised portfolio of 20 - 30 current clients on ways to improve their insurance portfolios

Performed cold sales calls, to potential clients, to inform them of new products, roughly 60 per week

Analyzed the needs of clients giving the best solutions to their needs, according to their assets

Provided cash, check, and credit card transactions for all new clients

GENERAL MANAGER at Wisco Hotel Group

July 2006 - January 2010 (3 years 7 months)

Managed and maintained a mid-scale hotel, 70 rooms, with breakfast and cocktail lounge operations

Responsible for up to 30 employees including 8 Guest Service Agents, 15 housekeepers, and 3 supervisors

In charge of reviewing applications, interviewing, and offering positions to employees, as well as conducting

a two day orientation process; successfully hiring over 30 employees over four years

Carefully monitored cashiering and payroll administration, with gross monthly revenue of over $90,000

Responsible for account receivable, reduced accounts from $75,000 to less than $10,000 in six months

Utilized Profit Manager as the property management system for revenue maximizing, using a method I

created of increasing room rates by $5 - $15 at occupancy percentages of 25%, 50%, and 80%

Completed 20 outside sales calls per week to area businesses; creating professional relationships and

networking

Page1

Personally oversaw all aspects of guest relations, employee relations, and vendor relations; became known for

tactful communication style and timely responses

Increased guest survey scores to 90% from mid-70’s

TRAINER FRONT DESK CLERK at Wisco Hotel Group

May 2005 - July 2006 (1 year 3 months)

Responsible for all guest interaction; reservation, phone calls, check in and check out process, and resolving

guest complaints. Maintained guest service scores above 90%

Accountable for cash and credit card transactions, maintained Over/Short of $0

Managed inside sales, including; Banquet/Meeting facilities, water park area, and restaurant reservations

Trained between 2 to 4 new employees in a three month period

Promoted to Front Desk Trainer after three months on the job

Promoted to General Manager after one year of service

INTERN CORPS MANAGER at Madison Scouts Drum and Bugle Corps

September 2003 - April 2005 (1 year 8 months)

Managed 150 Member accounts, collected dues ($1500 per member), held members summer account moneys

(having cash on hand of over $3000)

Coordinated volunteers, set up schedules for day to day operations including meals, travel routes, rehearsals,

and down time

Worked hand in hand with office manager to maintain operating budget: coding all gas receipts for fleet of 7

vehicles and food invoices on a weekly basis

Created accounting spreadsheets using Microsoft excel, while making it interchangeable between Apple and

PC formats

4 recommendations available upon request

Education

University of Wisconsin-Oshkosh

BBA, Human Resources Management, 2011 - 2013

Grade: 3.42

Activities and Societies: Society for Human Resource Management (SHRM), SHRM Fundraising Committee

Fall 2011, SHRM Secretary Spring 2012, SHRM Vice President Fall 2012 - Spring 2013

2 recommendations available upon request

Madison Area Technical College

Associates, Liberal Arts, 2001 - 2006

Skills & Expertise

Talent Developer

Recruitment Training

Database Administration

Page2

Quantitative Analytics

Public Speaking

Microsoft Office

Coaching

Microsoft Excel

Social Media

Human Resources

Recruiting

Social Networking

Customer Satisfaction

Networking

Oracle

HRIS Database Management

Compensation & Benefit

Employee Relations

Employment Law

Personnel Selection

Customer Service

Honors and Awards

Chuck Sauter Memorial Scholarship

Fox Valley Society for Human Resources Management

May 2012

Courses

BBA, Human Resources Management

University of Wisconsin-Oshkosh

Introduction to Business BUS 198

Essentials of Financial and Managerial Accounting BUS 204

Math Business Analysis I MATH 204

Principles of Macroeconomics ECON 204

Discrimination, Gender, and the Economy ECON 307

Economic and Business Statistics ECON 210

Essentials of Organizational Behavior BUS 351

Essentials of Human Resource Management BUS 361

Professional Skills in Business BUS 384

Advanced Composition for Business ENG 309

Essentials of Marketing BUS 371

Essentials of Information Systems BUS 311

Essentials of Finance BUS 331

Essentials of Operations Management BUS 341

Compensation Management BUS 362

Page3

Human Resource Staffing and Planning BUS 364

Global Management BUS 365

Quantitative Business Analysis BUS 389

Languages

English (Native or bilingual proficiency)

Tagalog (Native or bilingual proficiency)

Organizations

Phi Mu Alpha Sinfonia

Social Chair - Spring 2001

September 2000 to Present

Society for Human Resource Management

Secretary, Spring 2012; Vice President, Fall 2012 - Spring 2013

September 2011 to Present

Certifications

HOST Certified with Choice Hotels

Choice Hotels International

Honors and Awards

2007 Most Improved Manager Wisco Hotel Group

Page4

Kenneth Miller

Recent Human Resources Management Graduate, Seeking a Full-time Position

ab9mfp@r.postjobfree.com

6 people have recommended Kenneth

"I marched with Kenny in the Madison Scouts in 2003, and we both aged out that year. He has had a special

longevity within the Madison Scouts organization as a performer (Madison Junior Scouts, Capital Sound,

Madison Scouts), an administrator, and as an active alumnus. I know Kenny to be a very affable,

hard-working person who always keeps the success and well-being of the organization, and each individual

member, at the "vanguard" of the Madison Scouts' organization. He is the embodiment of "esprit de corps,"

and will be a valuable benefit to any organization."

Robert Hall, Student, Saint Louis University, worked with Kenneth at Madison Scouts Drum and Bugle

Corps

"I had the pleasure to watch Kenneth grow up. Starting as a very young, very likeable boy to a fully mature,

competent man. Kenneth has always tackled challenges head on. He works well with others, is well organized

and follows through on projects. Kenneth has a great sense of humor and always brings out the best in the

people around him."

Keith Gee, Director, Madison Drum Corps Association, was with another company when working with

Kenneth at Madison Scouts Drum and Bugle Corps

"Kenneth was a confident, effective leader. He maintained control over a group of about 150 young men and

gave clear, decisive direction at every turn. The motto of the Madison Scouts is "You'll never walk alone."

Kenneth ensured that none of the 150 young men under his direction ever walked alone. Kenneth was

approachable and friendly, and very easy to work with. His guidance and leadership greatly contributed to my

experience with the Madison Scouts."

TJ Kelly, Student, University of Massachusetts, Amherst, worked indirectly for Kenneth at Madison

Scouts Drum and Bugle Corps

"Kenneth was an intern within our organization. He was committed, focused and personable. He always

strived to do what was expected plus more."

Andy Davis, was Kenneth's client

"Kenny is an excellent partner to have in regards to group projects; he is an effective leader, who delegates

responsibilities well. He always shows up with a bright, optimistic attitude, ready and willing to participate."

Garnet Voecks, Corporate HR Payroll Intern, Bemis Company, Inc., studied with Kenneth at University

Page5

of Wisconsin-Oshkosh

"Ken was a student in my Essentials of IS class. Ken's knowledge and experience with Microsoft Access

allowed him to assist other students in being successful in the class. Thanks for your assistance and leadership

Ken!"

John M. Muraski MS, MBA, PMP, Lecturer, College of Business, University of Wisconsin

Oshkosh, taught Kenneth at University of Wisconsin-Oshkosh

Contact Kenneth on LinkedIn

Page6

Contact this candidate