Human Resources Management
Resume:
Patricia Flood
Carol Stream, IL *0188
ab9mdw@r.postjobfree.com
OBJECTIVE
To apply my strong human resources, management, strategic, interpersonal,
communication, and organizational skills in a fast paced work environment
where I can make a positive long-term impact.
EXPERIENCE
04/2004 - 12/31/2010
American Heart Association, Vice President Human Resources/Employee
Relations
. Oversaw the human resources function for 12 states (900 employees)
including the effective management of employee relations, benefits
(active employees, retirees, COBRA participants), FMLA/Leave of
Absence/Short Term Disability, workman's compensation, unemployment,
payroll, time and attendance, HRIS (PeopleSoft System), employee
giving programs, performance management, employee compensation, exit
of employees, On-boarding/Off-boarding/retention, budget/billing,
audit, employee safety committee, employee recognition programs,
managed temporary employees, recruitment.
. Advised management and all American Heart Association staff on human
resource policies, procedures, practices, regulations. Ensured that
there was legal resolution of any related problems.
. Continuously evaluated human resource department programs, policies
and procedures. Recommended, developed and implemented actions for
improvement.
. Created communication materials including training manuals,
informational emails, intranet site info etc. to distribute human
resource information to all American Heart Association staff.
. Received the American Heart Association Customer Care Award for
excellence.
. Received 99 to 100 on all performance reviews.
11/2003 - 04/2004 Empire Today, LLC
Human Resources Coordinator
Responsibilities included company wide
communication/implementation/training of company policies/procedures in
regards to all human resources functions, creation/implementation of the
drug free workplace policy, monitoring/reporting/training on OSHA
compliance, monitoring/processing/reporting/training on employee
relations/discipline issues/policies, hiring/firing practices,
promotion/demotion practices, sexual harassment policies/procedures,
creation/implementation/coordination of employee recognition programs,
coordination of company events, creation/implementation/training of company
new hire orientation, employee file creation/maintenance,
monitoring/reporting/tracking of employee referral program,
monitoring/reporting/processing workman's compensation claims,
monitoring/reporting/processing all unemployment claims/hearings, assist in
associate career planning/development, assist with benefits administration,
processing of government child support notifications/orders, health benefit
notifications/orders, government agency information requests and all
verification of employment requests.
12/2000 - 8/2003 CompUSA
Human Resources Coordinator
Responsibilities included management of the Human Resources Department.
Duties included benefits administration, payroll administration/budget,
employee relations, employee recognition, employee training programs,
recruitment/community outreach, new hire training/processing/orientation,
employee file creation/maintenance, workman's compensation, exit
interviews, unemployment hearings, communication/implementation of all
human resources related policies/procedures including affirmative
action/DOL/EEOC regulations, sexual harassment policies/procedures, OSHA
policies/procedures, drug free work environment policies, ethics
policies/procedures, discipline policies/practices, salary administration,
hiring/firing policies/practices, promotion/demotion policies/procedures,
employee evaluation, performance measurement and career
planning/development, LOA/FMLA policies etc.,.
Further, I was utilized as the region's trainer of newly hired HR staff and
was a source of knowledge for all other staff in the region through
training and monitoring in all areas of Human Resource Functions.
Additionally, I was recognized as an outstanding member of management
through receiving the annual President's Award for outstanding
achievements.
9/1995 - 3/1999 Countryside Association for the Disabled
Case Management Coordinator/Case Manager/Training Coordinator
Over the course of my career at the company was promoted two times. As the
Case Management Manager was responsible for overseeing the Case Management
Department. Duties included ensuring 100% compliance with all Federal and
State guidelines in regards to programming, file maintenance, needs
assessment, documentation etc.,. recruiting/interviewing/hiring and
orientating staff, communication/implementation of all organization
policies/procedures, development/implementation/integration of staff
training manuals/orientation booklets, employee evaluations/assessment,
career planning/development, coordinating staff training programs, career
development days, OSHA compliance, Chair of Safety and Health Committee,
Records Committee, Discipline Committee and Employee Events Committee.
Additional administrative duties included billing, coordinating annual
mailings etc. As a Case Manager responsibilities included the management
of client files in accordance with state guidelines. Coordinated client
programming and reviewed client performance with clients, families,
volunteers, outside agency personnel. Was Case Management Team Leader and
responsible to conduct weekly meetings with Case Management Staff to
discuss any issues. Trained all staff regarding Case Management
policies/procedures. As a training specialist was involved in the
supervision of clients, assessing each individual's performance based upon
program goals/objectives.
EDUCATION
Northeastern Illinois University Bachelor of Arts Degree - Sociology
Minor - English
**Was asked by the Head of the Sociology Department to tutor 100, 200 and
300 level sociology students.
PHR Certified, June 2013
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