Administrative Assistant Customer Service

JANINA M LOCRAFT

**** * ***** **. ******* AZ, ***97 - Cell 301-***-****

OBJECTIVE

Obtain a customer service position in a people-oriented compnay where I can

put in my miximum potential to achieve corportate gorals.

STRENGTHS

. Self-directed

. Detail oriented

. Sociable and personable

. Professional Administrative Assistant

. Well-organized, honest and hard worker

. Bilingual in Spanish and English

ADMINISTRATION AND BUSINESS SKILLS

ADMINISTRATION -

. Provided assistance in processing documents in word processing, data

entry, scanning documents, order office supplies and other

administrative duties.

. Assisted in database entry for projects monitoring sales.

. Knowledgeable reviewing financial income statements and balance sheet

information and use of QuickBooks.

. Completed daily operations tasks such as,

. Answered multiline phone system

. Conducted preliminary program intake interviews and schedule,

reschedule or cancel appointments for clients

. Printed, faxed and scanned transfer information for clients moving

to or from different states

. Translated nutritional documents from Spanish/English-

English/Spanish to distribute to our clients

. Wrote letters to clients to remind them about their future

appointments

. Provided telephone numbers of organization that assist with

clothing, food and formula for babies in need

. Provided information on what makes a client qualified for the

programs, guided them on the information that they need to bring

such as proof of address, income and medical assistance

CUSTOMER ASSISTANT

. Assisted customers with inquires, scheduled appointments and meetings

and provide information to incoming telephone calls as well as walk-

ins

. Solved customer problems such us tailoring food assistance for

families with special food assistance request when nutritionists were

not available

. Performed Spanish-English translation and interpretation for Hispanic

clients who are unable to write, read or speak English language

NUTRITIONAL ASSISTANT

. Met with applicants and reviewed forms and documentation, such as

proof of residency and income, to determine eligibility for the

program

. Evaluated dietary habits and medical history

. Scheduled appointments for nutritional counseling and health

prevention issues classes

. Used knowledge of dietary guidelines and disease prevention to

evaluate participant's needs according to the information gained from

the intake application and interviews to establish their necessities

. Personalized nutritional counseling was given to Hispanic and English

clients with nutritional risks, such as obesity, low iron, high sugar

intake, low/high calorie intake.

. Taught participants how to plan meals that meet the dietary needs of

each member of the family, and prevent health concerns such as obesity

INTERPRETATION AND TRANSLATION

. Advocated for the qualified Hispanic population and referred them to

social programs for emergency help, such as food stamps, cash

assistance, housing, medical assistance, food emergency programs,

clothing, diapers, etc.

. Greeted and directed potential customers to nutritionist and/or

interviewer to establish participation in the program

. Taught nutritional classes for Hispanic pregnant women on

breastfeeding and healthy eating to avoid health risks such as

obesity, hearth failure, diabetes, asthma

. Participated in biweekly staff meetings

. Participated in outreach fairs and programs to distribute nutritional

information and education material for all population

WORK EXPERIENCE

ANNE ARUNDEL HEALTH DEPARTMENT July 2005- June 2013

WOMEN INFANT AND CHILDREN (WIC)

Interviewer-Promoted to Maryland State from Contractual position.

COMMUNICABLE DECEASES HIV/TB PROGRAM

Interpreter Feb to Jul/2005

OHLA (Hispanic Association-Volunteer) Annapolis 2004

PROFESSIONAL INTERPRETER EXCHANGE

Interpreter 2004

INSTITUTE OF SCIENCE AND INNOVATION PROGRAM

Volunteer 2004

QUIMIZA - ALPE LTDA (La Paz-Bolivia) 1985-1995

Supervisor of the Human Resources Dept., promoted from

Administrative Assistant

EDUCATION

. Anne Arundel Community College - Sign Language Program, to become an

ASL professional translator.

. English as a Second Language Degree - Advance level, Graduated.

. Specialized Secretarial, computer and personnel course work.

. Certified in Microsoft Software

. Secretarial Degree, Personnel Administration, La Paz-Bolivia

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