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Customer Service Manager

Location:
Bowling Green, KY
Posted:
July 25, 2013

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Resume:

**** ***** *****

St.

Bowling Green, KY

*****

TOP SECRECT SCI Security Clearance Phone: 270-

***-****

ab9mc0@r.postjobfree.com

Kevin Daugherty

MANAGEMENT EXPERIENCE

Executive Management Reorganization & Turnaround Management Forecasting

& Strategic Planning Labor Relations

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SUMMARY OF EXPERIENCE

First Sergeant 325th Tactical Psychological Operations Company US Army

Reserves 2008 to 2013, Nashville, TN and Kandahar, Afghanistan

. Developed and implemented deployment training program for detachments

totaling 104 Soldiers.

. Oversaw procurement, security and management of property and supplies

valued at $35.6 million.

. Developed unit training programs in Alaska, Hawaii, California, Germany

and Ukraine.

. Conducted Psychological Operations in Regional Command South, Afghanistan

with no loss or injuries.

. Organized and assigned additional duties to insure all tasks were

completed during start-up.

General Manager TS Trucking, LLC, Bowling Green, KY, 2007 to 2008

. Restructured management to optimize performance, improve employee

confidence and cut cost $38,000.

. Implemented customer demand analysis tools that improved service 8%.

. Developed employee and sub-contractor jobs distribution management

procedures for 195 operators.

. Selected and relocated main facility and closed satellite facility to

reduce cost $196,000 annually.

. Researched and selected equipment tracking software to enhance

productivity which cut idle time 11%.

. Led successful campaign to decertify Teamsters as the drivers' labor

representative.

Civil Affairs Contracting Officer Representative and Project Purchasing

Officer US Army, Jalalabad Provincial Reconstruction Team, Jalalabad,

Afghanistan, 2006 to 2007

. Negotiated with local companies to construct buildings, micro

hydroelectric power plants and roads.

. Managed over $5 million dollars in construction projects in a hostile

fire area.

. Built relationships with senior provincial Afghan officials to further

coalition objectives.

. Controlled labor contracts for 108 employees hiring through

termination in a combat zone.

. Led and or participated in more than 100 Civil Affairs missions in a

combat zone.

K.

Daugherty

Page Two

Vice President Planning and Logistics Gildan Activewear, Corporate

Headquarters, Montreal, Quebec, Canada 2001 to 2005

. Improved planning efficiency while reducing staff 33%.

Increased inventory turns 12% in first year.

Reduced work in process inventories by half.

Cut trailer demurrage and detention costs 40% or $368,000 US.

. Managed $50 million US transportation budget overseeing movement of raw

material from suppliers through delivery of goods to customers.

. Successfully stopped attempt by United Food & Commercial Workers union to

organize facility in Bombay, New York

Vice President Operations Gildan Activewear, International Operating

Headquarters, Barbados 1999 to 2000

. Led project developing and implementing JD Edwards operating system with

an IBM ERP Systems Bridge for Customer Service, Purchasing, Inventory

Management and Advanced Warehouse Management modules increasing

productivity 35%.

. Managed company's primary distribution center in Miami, Florida (270

person staff) from start-up to shut down and transition of product to new

distribution center allowing capacity to grow 200%.

. Participated in site selection and facility design and set-up of new

distribution center.

. Developed European distribution capabilities through third party

logistics.

. Negotiated freight rates with transportation companies and developed

lanes analysis that reduced inefficiencies.

. Secured victory against Teamsters union campaign to organize warehouse

workers in Miami, Florida.

Various Positions Fruit Of The Loom, Corporate Headquarters, Bowling Green,

KY 1989 to 1998

. Director of Retail Production Planning - Reduced staff 28% while

improving inventory mix 11%.

. Director of Retail Operations - Improved communication between sales

planning, & manufacturing.

. Director Customer Service - Increased order fulfillment 7% through

clearer manufacturing information.

. Director of Distribution Planning - Restructured distribution set-up and

increased order fulfillment 7%.

. Director of Distribution Accounting - Standardized budgets and increased

cost awareness of 8 distribution centers leading to distribution cost

reductions of 5%.

. Cost Accountant and Office/Purchasing Manager at manufacturing facility

in Frankfort, KY. - Prepared budgets, oversaw payroll and procurement for

a plant employing 800 employees.

EDUCATION

Bachelor of Science, Accounting, Western Kentucky University, Bowling

Green, Kentucky

* Comfortable using Microsoft Office Word, Excel and Power Point as well

as other operating programs.

* Currently enrolled in the U.S. Army Sergeant Major Academy Non-

Resident Course

MILITARY EXPERIENCE

. 2013 to Present, Brigade Operations Sergeant Major, 4th Calvary Brigade,

Ft. Knox, KY

. 2008-2013, First Sergeant, 325th Psychological Operations Company

(Airborne);

. 2005-2007, Civil Affairs Team NCOIC (Master Sergeant);

. 1999 to 2005 Individual Ready Reserve;

. 1985 to 1999 U.S. Army Reserve Company promoted to First Sergeant

responsible for Company level operations, also responsible for mission

accomplishment and soldier development.

. 1981 to 1985 U.S. Army Armor Crewman stationed at Fort Knox, Kentucky;

Kirchgoens, Germany; Fort Carson, Colorado.

. Top Secret clearance adjudicated June 26, 2009, Armor, Civil Affairs,

Psychological Operations Military Information Support Operations,

Parachutist, Jumpmaster, Pathfinder and Small Group Instructor qualified.

Executive Summary

. Budget Development

. Business Plan Dev

. Business Strategy

. Change Management

. Communication Technology Mgt

. Competitive Analysis

. Customer Service Mgt

. Decision Making

. Directing High Production Teams

. Distribution Mgt

. Technology Initiatives

. Inventory Mgt

. Labor relations leader

. Operations Mgt

. Strategic Vision

. Supply Chain Mgt

. Turnarounds

Enthusiastic, profit-driven senior manager offering impeccable record of

success in delivering customer-focused leadership, strategic planning and

sustaining results in operating efficiency and improved profit performance.

Take-charge business analyst with innate ability to assess situations,

determine key issues, and change directions when circumstances warrant.

Creative problem-solver with reputation for taking on underachieving

divisions, quickly turning them around and consistently meeting and

exceeding performance goals for revenue and profitability.

Performance accelerator who coaxes the best from team members.

Concise communicator who can clearly update employees and management to

keep everyone focused and motivated for success.

Technology savvy innovator who oversaw implementation of customer service,

purchasing, distribution, inventory and warehouse management systems,

researched, selected and implemented transportation tracking and

productivity analysis system, and researched and developed over all supply

chain management system.



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