CURRICULUM VITAE

DALE COYNE

** ******** ****, *******, *** 5PX

Mobile: 078**-******

EMAIL: ab9m9r@r.postjobfree.com

CAREER AIM Systems Administrator

PERSONAL STATEMENT

I am an honest, reliable and hardworking individual who strives to be the

best I can be. I always give any task my full attention and can adapt to

change. Due to my bright personality I have enjoyed working with service

users and customers to achieve a positive and speedy outcome to I.T.

issues. I have managed to stay within Service Level Agreement target times

whilst still learning from others. I am very eager to learn and go forward

in the IT industry.

As part of the Air Training Corps I have earned a number of awards and

achievements as well as volunteering for a number of good causes, which has

involved dealing with the elderly, disabled and disadvantaged.

KEY SKILLS

Experience using/supporting

Microsoft Office (2003/2007/2010)

Active Directory

Citrix Applications

Citrix XenApp

Citrix Server

VMware

Network/local printers

Windows XP

Windows Vista

Windows 7

Blackberry mobile devices

Apple mobile devices

Windows Server 2008/2008 R2

Multimedia Applications

Remote Support tools (RDP/SCCM)

IPT Telephony System

PC and laptop hardware

TrakCare - Patient Management System

CAREER

Apr'2013 to Present NHS Greater Glasgow & Clyde

Stobhill Hospital

Glasgow

G21 3UW

Role: Infrastructure Development Engineer

. In this job I was part of the TrakCare roll out team, main

responsibilities included delivering and installing PC's, Printers and

faxes as well as implementing the new patient administration system

(TrakCare). After the project went live I was responsible for dealing

with the customer and making sure the new system was working for them as

prescribed, as well as fixing problems before the system was handed over

to the BAU teams. This project required high levels of organisation and

accuracy due to some of the areas involved, eg operating theatres and A&E

depts where professionalism was also very important.

. I regularly used Windows Server 2008 to administer AD and the management

of the printer servers and was also responsible for network patching.

Nov'2012 to April '2013 Getronics Global IT Solutions

Old Greenock Road

Renfrew

PA4 9LH

Role: 1st Line Analyst

. In this job I was tasked with providing 1st line support to large

companies such as AlphaFlight and Gatwick Airport. I was in a team that

was the first contact for all calls and emails coming into the helpdesk

and we were tasked with either resolving the issues on the call or if

further investigation was required we would pass them to the relevant

resolver group.

. As each company had its own network, Domain and server set-up I had to

remote into several different workspaces in order to provide support.

This involved extensive use of Virtual Machines, Servers, Remote Desktop

tools and Active Directory.

. The AlphaFlight systems had just been migrated to a new Citrix

environment which I had to gain more knowledge in and provide support

for. As this was a new environment for the company as I helped create a

number of Troubleshooting and Fix processes for issues that hadn't

presented previously.

. One of the Contracts had also just migrated to Windows 7 from XP so I was

able to use a lot of my previous knowledge and skills to help smooth the

transition for users.

. As Getronics had been awarded many new contracts it was important that

myself and the team kept strict call stats and our weekly average was 99

- 100%

July'2011 to Aug'2012 Glasgow 2014 Limited

32 Albion Street

Glasgow

G1 1LH

Role: ICT Support Technician (1st/"2nd line)

In this role I was working mainly as a second line support technician, the

job involved taking calls from users in the building and logging them in

the helpdesk system. I would then either take the job for my self and

attend the users desk to diagnose the issue and try to come up with a

resolution wither it be replacing hardware components, producing a work

around or possibly rising a warranty replacement request.

If not I would then pass the call to one of my colleagues. I was working in

a team of 4 and together we worked through any issues that arose within the

business environment.

Before moving to our office on Albion Street, Glasgow. We were based in an

old building where we were on the Glasgow City Council network. Before our

'OAN (Office Administration Network) migration' I was tasked with logging

non hardware issues with the council helpdesk, Access.

I played a major part in the migration from the council network to Glasgow

2014's own, this involved re-imaging around 500 machines, and replacing a

further 100.

As well as working within the Glasgow 2014 helpdesk, I attended QA college

every forth week for two weeks where I gained my SVQ Level 3.

Reason for leaving: End of student apprenticeship

EDUCATION

Aug'2007 - Jun'2011 St Andrew's RC Secondary School

47 Torphin Crescent

Glasgow

G32 6QE

QUALIFICATIONS

SVQ Information Technology Professional Level 3

Standard Grade Computing Studies 2

Craft and Design 2

English 2

Chemistry 3

Mathematics 3

Modern Studies 3

Physics 3

Spanish 4

OTHER ACHIEVEMENTS

PVG Disclosure Scotland

First Aid Certificate

Heart Start Course

Bronze Duke of Edinburgh Award

Silver Duke of Edinburgh Award

Millennium Volunteers Award (50 hours)

Millennium Volunteers Award (100 hours)

Saltire Award (200 hours)

St Johns Ambulance First Aid Certificate

INTERESTS

Jun'2012 - Present 1271 (Bathgate) Squadron

Air Training Corps

Bathgate

West Lothian

EH48 2NE

Rank: (promoted) Corporal

Aug'2008 - May'2012

1089 (7th Glasgow) Squadron

Air Training Corps

98 Killin Street

Glasgow

G32 9AH

Rank: Cadet

Contact this candidate