Customer Service Sales

Marcus A. Johnson

ab9m6m@r.postjobfree.com

**** #*, ******* **** ****, Norcross, GA 30092

Contact: 678-***-****

Objective: Seeking a full or part-time position with a thriving company

that enables me to make a positive contribution to the organization by

maximizing over 13 years of customer service expertise while maintaining

customer satisfaction, expanding customer sales, and relations.

SKILLS

. Excellent organizational, customer service and communication skills

. Proficient in office administration, employee & time management

. Microsoft Word, Outlook, PowerPoint, Excel

. Payroll Implementation/Accts Receivables & Payables

. Detail Oriented

. Self-motivator/starter

. Multi-line Communication Systems

. Staffing & Recruiting

WORK HISTORY

Any Lab Test, Alpharetta, GA

Call Center Sales Representative

March 2013 - Present

. Answer incoming calls from customers & clients

. Sell lab testing services and schedule appointments in a web-based

calendar system

. Authoritative source on lab test product knowledge, industry business

practice and operational brand standards

. Provide answers to customer questions, and document call details in

our case management system

. Ensure customers are transferred to store locations effectively when

appropriate

Foot Locker, Atlanta, GA

Store Manager

February 2007 - March 2013

. Recruiting and hiring a store team choosing best available candidates

. Executing all visual merchandising programs 100% and on a timely basis

. Maintaining store operations consistently and in accordance with

company standards

. Ensuring compliance with all legal and EEOC requirements

. Scheduling staff to best meet the store needs

. Reviewing time sheets and completing store payroll

. Conducting store inventory audits

. Processing of incoming and outgoing shipments, to both customers and

other store locations

Matria Health Care, Marietta,GA

Clinical Administrative Coordinator

June 2005 - March 2007

. Managed incoming calls, requests for services from providers and

members

. Provide information on available network services and transferring

members as appropriate to clinical staff

. Manage the referrals process, process incoming and outgoing referrals,

and prior authorizations

. Responsible for productivity enhancement and informatics

. Integrated programs and services focused on wellness, disease and

condition management

Florida Department of Health, Tallahassee, FL

Administrative Assistant

August 2003 - May 2005

. Provide high-level administrative support

. Conduct research, report preparation, information requests and program

management assistance

. Contact internal and external customers, responds to requests for

information, gathers data, schedules appointments and coordinates

meeting arrangements

. Prepare correspondence, receive visitors, arranging conference calls,

and scheduling meetings

. Train and supervise lower-level clerical staff

. Assist supervisor in implementing and providing effective and

efficient use of financial resources

. Provides support staff training to internal customers

. Participates in training activities to enhance competency in unit team

administrative processes to improve responses to internal and external

customers

. Reviews and audits administrative actions regarding authorizations,

contracts, travel/training reimbursements, personnel actions, purchase

requisitions, supporting documents, leave and attendance records, unit

management information data, and other reporting documents required by

state or federal regulations or policy. Identifies and develops

strategies with unit team to ensure accurate and efficient processes

within the unit

. Access client information, maintain case records, produce

correspondence, and perform other automated functions

Sprint, Tallahassee, FL

Inbound Call Center Specialist

January 2001 - July 2003

. Provide first level inbound telephone support for customers

. Activate wireless phone service, repairs, replacements, orders,

delivery schedules, and billing questions

. Answer non-technical questions regarding products and determine the

status of returns

. Collect relevant information and lead the customers through diagnostic

procedures to determine the source of the issues and problems by

troubleshooting

. Investigate and resolve customer questions and challenges with

Sprint's products and services

. Customer retention and issue resolution

. Maintained positive telephone etiquette and quality service

.

Education

1999 - 2000, Lively Technical College, Tallahassee, Fl, Barbering

1994 - 1996, Troy State University, Troy, Al., Elementary Education

1990 - 1994, James A. Shanks High School, Quincy, Fl., General Studies

Diploma

Awards & Accomplishments

. Mystery shopper score of 100% for assigned store (2010)

. $94,000 sales gain for assigned store (2010)

. Instrumental in the selection, mentorship, development and training of

a plethora of Assistant Managers and Sales Leads.

References available upon request

Contact this candidate