Management Quality
Resume:
Jennifer Thompkins, DHSc, PA, MS
*****C Justin Way
Laurel, MD 20707
E-mail: ***********@*******.***
OBJECTIVE
Provide professional expertise in a management position to assist
healthcare systems in establishing efficient services and operations that
meet regulatory, governmental, or contractor compliance requirements.
EDUCATION
. DHSc, Doctor of Health Sciences Degree, A.T. Still University-Arizona
School of Health Sciences, Mesa, Arizona, Year degree completed, 2011.
. Physician Assistant Degree, City Colleges of Chicago-Malcolm X
College/Cook County Hospital Physician Assistant Program, Chicago, IL,
Year degree completed, 2001.
. M.S., Biology, Hampton University, Hampton, VA, Year degree completed,
1996.
. B.S., Biology, Longwood University, Farmville, VA, Year degree
completed, 1995.
PROFESSIONAL EXPERIENCE
Executive Director
Davita Glen Burnie, Maryland 12/2011-
current
Management and Operations
. Manages the overall operations for nursing services and patient care
at a DaVita
facility including but not limited to financial management, quality
assurance and patient care, safety, risk management, teammate
satisfaction, quality index scores, facility maintenance, and other
required duties that may arise during the general operations of the
facility.
. Interact and serve as liaison with federal and government agencies to
meet regulatory and quality regulations.
. Prepare reports for submission to government agencies.
. Full supervisory responsibility for recruitment, hiring, retention,
performance
. development, performance management, salary adjustments, and
termination of direct reports.
. Develop facility action plans and ensure resolution of issues.
. Oversee nursing and technical services for patient treatment and
ensure that appropriate adjustments in treatment plans are developed
and implemented and meet compliance with
state and federal governing agencies.
Financial Management
. Develop center budget and monitor budget for monthly reporting.
. Ensure patient and treatment charge information and other related data
are accurate and
submitted to the Corporate Office in a timely manner.
Quality and Risk Management
. Ensure development and implementation of policies, procedures and
resources to help
patients assume responsibility for his/her own health maintenance.
. Assist with the creation and implementation of any corrective action
needed as a result of
internal or external quality assurance, or as required by Medicare,
OSHA or other governingagencies.
. Review patient records for effective disease management, control and
surveillance of infectious diseases, and appropriate case management.
Director, Scientific Research Center
MedStar Health Research Institute Washington, DC 3/2010-
9/2010
Management and Operations
. Directed and managed daily operations of the Scientific Research
Center.
. Directed and reviewed potential research projects for implementation
throughout the pre-award and post-award process.
. Directed and identified funding opportunities for the research center.
. Directed, developed, and assisted with preparation of requests for
proposal and proposal writing.
. Provided presentations to medical and scientific experts regarding
research projects.
. Directed meetings with stakeholders, community leaders, academia, and
pharmaceutical companies.
. Directed all aspects of grant and trials management including IRB
submissions,
participant consenting, recruitment strategies, status report, and
study documentation
. Evaluated workload, adjusted staff levels, and clinic schedules to
meet projected workload.
. Hired, supervised, counseled, evaluated, and documented performance of
all staff.
Financial Management
. Directed and managed grants, grant funding opportunities, and grant
management activities.
. Directed research administration management, managed a diverse
portfolio of grant funding opportunities.
. Approved and managed grant funding opportunities for researchers and
scientists. Interacted with researchers to determine funding need and
opportunities.
. Developed the Scientific Center annual operating budget and the
operating budget for each Principal Investigator.
. Tracked revenue and expenses, and initiated budget amendments for
unanticipated expenditures.
. Reviewed financial status of studies with Principal Investigator's and
identified a resolution to discrepancies with financial reports.
Quality and Risk Management
. Strong evaluation methods and design experience.
. Reviewed complex scientific data, analyzed data for safety compliance,
regulatory compliance, and process improvement.
. Demonstrated experience with qualitative data collection and analysis.
. Directed and ensured all aspects of grant and trials management
including IRB submissions, participant consenting, recruitment
strategies, status report, and study documentation were conducted
under Good Clinical Practice.
. Utilized and maintained system databases for tracking of study
regulatory concepts and processes, and contract and budget updates.
President/CEO
AEG Healthcare Management, LLC Laurel, MD 1/2008-3/2010
Management and Operations
. Developed and maintained partnerships with stakeholders, community
health officials, and government officials.
. Provided project management, technical assistance, needs assessment,
strategic planning, quality improvement, practice management, program
development, change management, and survey development services to
healthcare organizations, non-profit organizations, and hospitals.
. Developed surveys related to tobacco use and tobacco cessation
efforts. Analyzed survey results.
. Developed and provided healthy lifestyles seminars on smoking and
tobacco cessation, cancer prevention, health and wellness, and breast
cancer prevention.
. Identified and resolved program and operational issues for community
health centers and healthcare organizations.
Quality and Risk Management
. Directed quality improvements efforts in clinical operations,
management, project management, change management, research protocol,
and performance improvement.
. Directed technical assistance, and quality and performance improvement
plans for healthcare organizations and health centers
. Provided project management, technical assistance, needs assessment,
strategic planning,
. Drafted reports, conducted presentations, and developed performance
improvement plans.
. Directed and developed strategic planning, operational management
initiatives, and performance improvement plans.
Practice Administrator/Administrator of Hospital-Based Physician Services
Providence Hospital Washington, DC 9/2005-1/2008
Management and Operations
. Directed and managed clinical, administrative, and financial
operations for the Department of Anesthesia, Bariatric Surgery, and
Hospital-based Physician Practices.
. Directed quality improvement management, clinical operations, and
financial management activities for the Department of Anesthesia and
Bariatric Surgery.
. Directed administrative and professional support personnel to meet the
overall goals and objectives of the department.
. Hired, trained, supervised, and evaluated employees.
. Prepared sites for of JCAHO, OSHA, Medicare/Medicaid, and DOH
regulations and compliance standards audits and assessments.
. Developed and analyzed statistical reports, budgets, and quality
improvement plans.
Financial Management
. Developed annual operating and capital budgets.
. Directed systematic operations including billing, GPO contract
negotiation, staff contract negotiation, project management, and
information systems management.
. Performed supply chain assessments, reviewed and negotiated final
contracts, approved product transitions and orders.
. Directed, managed, and prepared budgets over $5 million for various
contracted and physician and hospital-based practices.
. Directed and performed third party operating and billing procedures,
regulations, billing requirements and government reimbursement
programs.
. Interacted with the billing department to address insurance
reimbursement issues and timely reimbursement of services.
. Reviewed billing and coding procedures to ensure documentation of
correct ICD/CPT codes and modifiers.
. Knowledge of ICD-10, ICD-9, CPT, CMS codes and charge posting.
Quality and Risk Management
. Monitored performance on a monthly basis, developed performance
improvement plans and developed corrective action plans as necessary.
. Supervised and managed staff, directed activities and evaluated staff
and departmental performance, hired physician and non-physician staff,
developed quality improvement initiatives, and enforced disciplinary
actions as necessary.
. Prepared sites for of JCAHO, OSHA, Medicare/Medicaid, and DOH
regulations and compliance standards audits and assessments.
. Developed and analyzed statistical reports, and quality improvement
plans.
. Developed departmental quality improvement programs.
. Directed contract negotiation, physician relationships, and program
management initiatives.
Project Manager (Medical Homes DC)
District of Columbia Primary Care Association Washington, DC
3/2004-9/2005
Management and Operations
Developed and provided administrative, clinical, operational,
financial, and quality improvement initiatives for community health
centers in an effort to build infrastructure and capacity.
Managed multiple healthcare, EMR, quality improvement, and healthcare
technology projects.
. Managed, recruited, and evaluated consultants for the survey process.
. Established partnerships with government officials and executive and
clinical staff.
. Established relationships with health center leadership and staff in
the interpretation and application of federally qualified health
center standards and certification process.
. Directed report development, and the execution of technical
assistance.
. Developed and implemented certification schedules, notification
timelines, and communication plans for health centers.
. Developed and recommended short and long term objectives, corrective
action plans, and strategic initiatives consistent with organizational
guidelines.
. Developed and composed site review or evaluation manuals, and
implemented performance improvement plans.
. Prepared and trained health centers, coordinators, and physicians for
the survey process.
Quality and Risk Management
. Developed and provided a performance improvement tool to support, and
track performance and quality improvement plans with community health
centers.
. Revised and reviewed practice guidelines, developed new practice
guidelines, and quality improvement plans.
. Developed, planned, and directed training and educational workshops
for community health centers. Provided seminars and training workshops
on quality improvement, corporate compliance, and strategic and
operational management.
. Directed and provided an effective survey process to assess clinical,
operational, and systematic needs.
. Provided insight on JCAHO, OSHA, and NCQA standards and compliance
requirements.
. Provided resources to secure technical assistance in a timely and cost
efficient process, and provided mechanisms for standard quality
controls.
. Developed and recommended short and long term objectives, and
strategic initiatives consistent with organizational guidelines.
. Directed operations and prepared appropriate corrective action plans
for identified deficiencies.
. Directed and assisted Federally Qualified Health Centers (FQHC) with
clinical, operational, and administrative improvements. Directed
quality improvement initiatives for FQHCs.
. Conducted needs assessment surveys and implemented change management
processes.
. Directed, monitored, and tracked regulatory documents, reviewed
protocols, and site evaluations.
Clinical Research Associate
Westat Rockville, MD 3/2003-
3/2004
Management and Operations
. Conducted site visits for several randomized clinical trials.
Developed site visit protocol and managed the development,
organization, implementation, and completion of research studies.
. Managed Contract Research Organization clinical sites to ensure
project milestones and timelines were completed in a timely manner.
. Strong knowledge of GCPs, FDA regulations and ICH guidelines, protocol
development and CRF design.
. Provided presentations to medical and scientific experts regarding
clinical research
. Directed and delegated submission of regulatory documents.
. Reviewed complex scientific data, analyzed data for safety compliance,
regulatory compliance, and process improvement.
. Collected and reviewed clinical documents, and reviewed research
protocols to evaluate clinical trials.
Quality and Risk Management
. Reviewed, audited, and processed clinical study documents.
. Monitored clinical trials and reviewed IND protocol.
. Directed, monitored, and tracked regulatory documents, reviewed
protocols, site evaluations, site initiations, and monitoring visits.
Managed and monitored clinical sites for compliance with clinical
study guidelines.
. Developed and composed study reports and study/site manuals, and
implemented quality improvement initiatives.
. Prepared and trained sites, study coordinators, and physicians for the
site evaluation process.
. Reviewed clinical study adverse events for accuracy and consistency.
. Reviewed safety documentation and protocol for INDs.
. Reviewed source documents for consistency and verification of adverse
event data.
. Completed and documented adverse events.
. Adhered to GOP guidelines and regulatory reporting regulations.
Physician Assistant
Cook County Hospital Chicago, IL 8/2000-
1/2002
Management and Operations
. Provided preventive healthcare services in Family Medicine and
Obstetrics and Gynecology.
. Completed clinical rotations in OB/GYN, Pediatrics, Surgery, Family
Medicine, Emergency Medicine, Cardiology, Internal Medicine,
Orthopedics, Trauma, Psychiatry, and Geriatrics.
. Diagnosed, examined, and treated patients.
. Ordered and interpreted laboratory tests and x-rays.
. Recorded progress notes, counseled patients, and provided diagnostic
and preventive healthcare.
PROFESSIONAL AFFILIATIONS
. Beta Kappa Chi Scientific Honor Society, Member
. Certified Breast Health Awareness Speaker-American Cancer Society
. HRSA Reviewer
. MAO (Medicare Advantage Organization) Medicaid/Medicare Reviewer-
Familiar with Inter-rater Reliability Testing
REFERENCES
. Available upon request.
Contact this candidate