Customer Service Manager

Florence Foster

**** ******** **.

Columbus, OH, 43232

Email: ********@*****.***

Phone: 614-***-****

Objective: To maintain a career in a Warehouse positon.

Highlights of Qualifications

. Expert acknowledgment of the FDCPA (Fair Debit Collection Practices

Act).

. Profound knowledge in Microsoft Office and Microsoft Excel.

. Managing complaints and furious customers.

. Strong skills in time management, prioritizing tasks, and meeting

deadlines.

. Hardworking, self motivated, and goal oriented.

Sales/Customer Service Experience

GC Services, Columbus, OH, July 2012-Present

. Over 1 year hands-on experience in the sales field.

. Answer inbound calls.

. Negotiating repayment or administrative resolution of borrower

account.

. Updating consumers account information.

. Using Internet tools to find consumers contact information (Skip

tracing).

. Made outbound calls.

. Demonstrated ability to meet or exceed sale goals.

Shift Manager Experience

A & A Holdings, Columbus, OH, June 2008-Nov 2012

. Directed crew to take pride in the details of delivering excellent

customer service.

. Communicate with customers for suggestions and complaints.

. Demonstrated patience and positive attitude with crew members.

. Performed all cash handling requirements of a manager.

. Made sure customers was thanked for their business.

. Take customer orders and payments, notify kitchen staff about orders.

Warehouse Pick/Pack Experience

Staffmark / Excel, Lockbourne, OH, Oct 2007-Dec 2011

. Received pick tickets from Warehouse manger and read order to

determine catalog, number, size, color, and amount of goods.

. Obtained products from bins or shelves.

. Re-packed and weighed orders, which require such handling.

. Carried and transported orders to shipping locations or delivery

platforms.

Customer Service Experience

Trilegiant, Westerville, OH, Mar 2003-May 2005

. Received incoming calls.

. Assist customers with protecting their identity.

. Build rapport, listen, clarify, and manage conversational flows.

. Manage upset customers, conflicts, and challenging situations.

. Deliver outstanding service, exceed expectations, and build long term

loyalty with customers.

Education

Whitehall Yearling High School - Class of 2000

Columbus State Community College - Still attending

GPA 4.0, Dean's List

Additional

. Able to work weekends and holidays.

. Capable of standing and walking for extended periods of time.

References upon request.

Contact this candidate