Customer Service Quality Control

Mohammed Aslam

** ***** ******** ********, ********, On.L6R 1E9

Contact # 416-***-****. ********@*******.***

Objective

Seeking a position as a “CNC Machinist” in a manufacturing unit where I get an opportunity to use my technical and mechanical skills for the benefit of the organization.

Key Skills

• Experience of operating, setting up and minor trouble shooting the “CNC” machinery.

• Comfortable in fast-paced, high-stress situations.

• Perform effectively to meet deadlines and handle challenging priorities.

• Excellent organizational and coordination skills.

• Ability to identify errors, defects, malfunctioning of the machinery, and undertake immediate corrective actions

Education

• Bachelor of Science

• First time supervisor certificate course from Humber college

• I S O. 9000 certification.

Employment experience

CNC Machine Operator

Cambria Canada inc. 2012-present.

• Set up,laser caliberated,,tool verified prior to the machine operation.

• Laid out vacuum pads as per job laser lay out.

• Set up tools and raw materials to run, onto the machines and feed tools position on the CNC console.

• Ran and edited programs.

• Corrected defects as and when required.

• Performed quality control procedures.

CNC Router Operator 2008-2012

Value wood working Inc

• Operate the “CNC” machinery and ensure its smooth and accurate operations.

• Oversee the operation of “CNC” machinery and monitor the movement of the drill bits to make certain the cutting is done in pre defined perimeters.

• Program the “CNC” machinery as per the production plans and the quality standards.

• Be attentive towards the quality, accuracy, and safety standards.

• Maintain production log book and enter details of the completed project work.

• Ensure regular cleaning of the machinery and the surrounding area to prevent dirtying or rusting of the machinery

Customer service in charge 2000-2008 Yuasa Canada Inc.

• Managed a team of client service representative, ensuring effective use of personnel resources to meet service quality and budgetary standards.

• Responsible for finding process improvements and executing necessary decisions to ensure targets are attained.

• Managed departmental resources through effective recruiting, delegation and organization.

• Monitored team compliance to ISO 9000, quality standards using established audit procedures and systems.

• Attended to complex customer issues by providing accurate and timely resolutions.

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