Customer Service Representative

Pascale M Bernardin

** **** *** **, ***# *F

New York, New York 10026

845-***-****

*****************@*****.***

Objective:

To obtain an administrative position where I can use my business education, customer care

experience, and software skills.

Core Skills & Knowledge:

•

• Microsoft Excel • Microsoft PowerPoint

• Microsoft Words • Marketing Management

• Microsoft Access • Support Service

• Accounting Skills • QuickBooks

EMPLOYMENT:

Customer Service Representative/Call Center: (01/11– Present)

AAA Auto Club

• Answer inbound calls

• Assisted with various customer complaints

• Handling anything from billing issues, order

processing, and service support

Stock/Sale Floor: (07/ 06 – 01/11)

Old Navy

• Stocked and replenished sale floor

• Provided customer service

• Focused on daily sales quota

Customer Service Representative: (12/07 – 04/ 08)

Superior Staff Resources: EZ PASS Walk-In Center

• Processed cash, check, and credit card

payment in a walk-in environment

• Assisted with various customer disputes

• Performed account/tag updates, financial

account adjustments

Shift Supervisor (03/00 – 07/06)

Rite Aid

• Provided customer service

• Handled cash and credit transactions

• Met daily sales quota

(09/03 – 04/04))

Customer Service Representative/Call Center

ATT Wireless

• Tracked and reported on resident’s treatment progress

• Assisted with various customer complaints

• Aided customers in completing purchases or transactions

EDUCATION:

Accounting

Medgar Evers College, Brooklyn, NY

•

• Business Law I • Accounting Principles II

• Business Law II • Macro-Economics

• Accounting Principles I • Managerial Accounting

A.A.S. in Multimedia Development and Management May 2002

The College of Westchester, White Plains, NY

•

• Adobe Photoshop 6.0 • Web Programming & Scripting

• Web Page Development • Interactive Design & Development

• 2D Web Animation • Digital Video & Sound

• Web Page Development II

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