Customer Service Administrative Assistant

Amarilis Alejandro

***** *. **** ****, ******, AZ 85381

480-***-**** ( ab9lwj@r.postjobfree.com

OBJECTIVE

Seeking a position as an Administrative Assistant/Customer Service

representative.

SUMMARY OF QUALIFICATIONS

. 7+ years of experience in Customer Service and Administrative

office/clerical work

. Ability to work independently or within a team setting

. Proficient in Microsoft Office Applications; MS Word, Excel, and

Outlook Schedule Management

. Excellent telephone, customer service and people skills

. Bilingual, proficient in English and Spanish conversational and

written

PROFESSIONAL EXPERIENCE

Sales Assistant

Sears Department Store - Mesa AZ

1998-1999

. Sales Assistant for the Children's Apparel department,

responsibilities included greeting and servicing customers, organizing

and displaying merchandise

. Managing and balancing the daily transaction register accounts

. Assisting all departments as bilingual interpreter

Receptionist

Marriott Camelback Inn Resort - Scottsdale, AZ

1998-1998

. Provided customer service by managing incoming calls and reservations

. Greeted and assisted all customers at the Reception area

. Managed all table assignments in restaurants among waiter staff

. Serving as a bilingual interpreter for guest

. Managed training of receptionists.

Restaurant Supervisor

Marriott Casa Magna, Cancun, Mexico

1992-1994

. Coordinated, trained and supervised restaurant staff of 23 team

members

. Assisted with the planning of weekly forecasts

. Handled a heavy volume of incoming calls

. Balanced and closed cash registers

. Assisted with bilingual interpretation for guests

EDUCATION:

Scottsdale & Mesa Community College

1995 - 2008

Business Administration / Hotel and Restaurant Management

96 credits toward certification

Contact this candidate