Donna J Shoemaker

**** ********* ****

Jefferson, MD 21755

240-***-****

ab9lqi@r.postjobfree.com

Objective:

To obtain an Administrative position where I can utilize my previously

acquired skills to contribute to company goals and initiatives

Profile:

. Motivated, personable business professional with a successful track

record.

. Talent for quickly mastering technology and other task assigned.

. Diplomatic and tactful with professionals and non-professionals on all

levels. Accustomed to handling sensitive and confidential records.

. Flexible and versatile -able to maintain a sense of humor under

pressure.

. Thrives in deadline-driven environments.

. Excellent team-building skills.

Professional Experience:

4/2013 - 6/2013

FMH- Frederick Memorial Healthcare System

Receptionist (Cancer Treatment Center) (Temporary Employee)

. Answered all incoming calls, redirect to OCC staff and paged when

needed

. Assisted patients with scheduling, reschedule and cancel appointments

. Created new patient account, contacted referring doctor to obtain

medical records and labs

. Reviewed referral expiration report weekly and any contacted patient

prior to appointment to ensure a new referral was received

. Prepared refunds for overpayment from Medicare

. Prepared medical records and labs to be sent to requesting

physicians and other facilities

. Check patients in, collect co-pays, ensure patient information was

correct

. Check patients out, printed lab, screening orders and next

appointments

10/2012 - 4/2013

FMH- Frederick Memorial Healthcare System

Project Assistant (Temporary Employee)

. Manage Directors calendar with regards to renovation and construction

projects

. Back-up to the Administrative Assistant for Plant Operations

. Manage multiple projects simultaneously

. Communicate with contractor/vendors to obtain quotes and schedule

appointments for review of renovation projects

. Attends pre-bid and construction project meetings, preparing meeting

minutes

. Review and provide contractor and vendor proposal/quotes to Plant

Operations Director for approval

. Schedule meetings with departments to discuss project details and

follow-up task from meetings

. Schedule work with contractors and vendors including furniture,

flooring, carpet installation, drywall, painting, etc.

. Track projects to completion, preform final inspection of furniture,

renovations and construction projects

. Maintain files for each project

. Work with furniture suppliers to select office/modular furniture,

review floor plans, supervise and schedule deliveries

. Make minor changes to floor plans using AutoCad

. Prepare Purchase Requisitions and provide Purchase Order numbers to

contractors and vendors

. Monitor and track expenses related to renovations, moves, furniture

purchases

. Track all purchase orders to completion and ensure accurate and

timely invoicing

. Schedule and participate in Move/Space Committee meetings, prepare

and distribute minutes

. Develop and maintain reports as requested by Director

. Enter, track and close work orders as necessary

6/2010 - 09/2011

NIH- National Institute of Allergy and Infectious Diseases

Program Assistant (Contractor)

. Tracked and maintained procurement logs

. Placed orders in AMBIS, NIAID's web-based procurement system

. Prepared procurement orders for submission to administrative officer

. Input telephone and computer change requests, telework agreements,

training, and telecommunications orders

. Prepared travel authorizations and vouchers for Director and NIAID

Federal staff

. Assisted with in and out processing of employees, contractor staff and

federal staff

. Scheduled conference rooms for NIAID -Wide Staff; ensure that

conference rooms are equipped with audio-visual

. Inventory control of all ORO/NIAID accountable property and general

office supplies

. Processed property transfers and surplus for four sites of ORO/NIAID

. Implemented recycle program for computers and other office equipment

. Reconcile ITAS record for the federal staff for time and attendance on

a bi-weekly basics

. Assisted with internal office moves and planning

. Planned community office wide events internal and external, as part of

the BOT team

. Trouble shot the office equipment (e.g. copiers, printers)

9/2003 - 5/2010

NIH- Office of Director

Supervisor (Contractor)

. Responsible for providing excellent customer service over the phone

and face-to-face in order to resolve issues and answer inquiries

. Data Entry Supervisor

. Time keeper in Delteck system

. Approved invoices in Bisflow for temporary employees

. Conducted weekly staff meetings, monthly one-on-ones

. Conducted interviews for potential hires

. Created training plan for all new employee

. Created PowerPoint Presentations for training and demo purpose for the

iEdison system

. Coordinate training/demo for outside institutes interested in iEdison

training

. Prepared mid-year and annually performance evaluations

. Created spreadsheets for tracking purposes, goals and productivity

. Developed SOP's for the office and continue updates as the procedures

changed

. Prepared all purchase requests for office supplies and renewal

maintenance contracts

. Maintained all records for equipment (maintenance contracts)

. Scanned and Indexed confidential grant documentation

. Run special reports at the request of the 27 institutes with in NIH,

the Director for congress, by using Humming bird

. Archived documents after processed and sent to offsite storage

5/91-4/03

Phillips Publishing International

Facility Assistant

. Responsible for managing all aspects of day-to-day operations:

Facility/maintenance, security, purchasing and receptionist.

Skills:

. Excellent written and verbal communication skills

. Proficient in using MS Word, Excel and Outlook

. Systems used: ITAS, NBS, Ambis, NIHTS, Delpro, Deltek, PowerBuilder,

Grants Data Bases (QVR, IMPAC II) TMS, AutoCad, NextGen, Meditech

. Strong customer service skills both over the phone and face-to-face

Contact this candidate