MATTHEW MARTIN

***** **** ********* *****, ******, Colorado 80015

Phone: 303-***-****

E-mail: ab9lod@r.postjobfree.com

TEAM BUILDING - CONSULTATION - TRAINING & COACHING - SALES & MARKETING

SALES MANAGEMENT - PROJECT MANAGEMENT

Dedicated and influential leader, with extensive experience in driving change through project management, customer relations, and business development. Highly motivated and known for tenacity in getting positive results in all tasks handled. Excellent in motivating people, resolving problems, improving processes and programs, along with coordinating and communicating with all levels of staff and clients to attain organizational goals.

CAREER HIGHLIGHTS

OFFICE DEPOT - DENVER, CO

REGIONAL DEVELOPMENT MANAGER AUG 2012–PRESENT

Lead the implementation of strategies to achieve company’s change into a customer-focused environment within a multi-unit environment comprised of 3 districts with 45 stores. Supervise the enforcement of several initiatives and new programs, including the evaluation of results. Design and develop action plans with store managers, district managers, peers, and service director to guarantee that all service standards and service culture are met. Collaborate with store manager in assessing the deficits in sales and service in order to resolve the issue immediately. Conduct training on new product launches, new associate onboarding, and management development.

Accomplishments:

- Significantly improved and implemented customer service standards to an all-time high and industry leading level within assigned districts.

- Boosted associates’ knowledge and their engagement in service culture through influencing regional vice president, district manager, and store manager in fully utilizing training tools.

- Contributed to the successful reconstruction and enforcement of the new hire orientation curriculum which was later implemented by the company.

CHANGE AGENT JUL 2011–AUG 2012

Administered the multi-unit change management. Established and maintained strong partnerships with store managers, district managers, and regional vice presidents; strictly enforced strategies that were conceptualized to attain positive results.

STORE MANAGER JUL 2007– JUL 2011

Assumed full responsibility for the entire operations of the store, including marketing; hiring, recruiting, and training of staff; maximizing store sales and profitability through personnel management; and controlling inventory, operating cost, shrink, and expense control. Fostered a selling environment among the team through continuous training and setting high expectation to each staff. Handle the management of P&L to determine the needs for improvement in underperforming areas.

RESTORATION HARDWARE - DENVER, CO

STORE MANAGER MAY 2005–JUL 2007

Transformed a team of managers and staff with low morale and commitment into the most energized team in the district. Established and fostered a selling culture in the store to target the trade business, and implemented strategies to capture new customers. Mentored staff on new level of expectations for merchandise presentation standards.

EDDIE BAUER - DENVER, CO

STORE MANAGER MAY 2003–MAY 2005

Developed and implemented new strategies for stock flow and sales; built a team that consistently performed at high energy levels and positive attitude; and regularly communicated expectation and goals to all personnel in order to boost standards through conducting training and consistent follow-up.

EARLIER CAREER

MAY DEPARTMENT STORES, FOLEY’S - COLORADO AND TEXAS

DIVISIONAL SALES MANAGER-ASSISTANT BUYER AUG 1999–JUL 203

EDUCATION

Bachelor of Science in Business Management, Minor in Behavior Science, University of Maine, Fort Kent, ME

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