Customer Service Manager
Resume:
Traci Ann Marco
Las Vegas, NV 89118
ab9lo9@r.postjobfree.com
Substantial experience and outstanding skills in customer service.
Professional Skills
• Accustomed to working in a fast-passed environment with commitment to excellent customer service.
• Strong computer skills in applications including Word processing, Data Entry, Microsoft Word, Excel, and Spread
Sheets.
• Experienced in Internet research and skip tracing.
• Responsible and reliable: I work quickly, both independently and as a team member with accuracy.
• Self-motivated and able to work independently
• Excellent communication skills
• Professional, articulate voice
• Ability to multi-task in several computer applications while holding a conversation with a customer
Work Experience
Wal*Mart Las Vegas, NV
03/10-Present
Overnight Customer Service Manager
• Over-see all front end operations, such as making sure all cashiers are at their registers providing friendly,
accurate, and timely service to our customers. Making sure cashiers get lunches and breaks.
• Conducting daily audits and cash accountability reports for all registers and ATM machines.
• Making sure our customers are satisfied with their experience, keeping lines down, price matching, price checks,
and assisting customers locating merchandise at other stores if our store is out of the product.
• Assisting the Assistant Manager and Co-Manager with any needs they may have.
• Keeping the front-end clean and well stocked with supplies that the cashiers need to help them perform their
duties.
Phillips & Cohen Associates Las Vegas, NV
12/08-3/10
Probate Financial Recovery Specialist
• Preformed social security search to verify debtor has passed away,
• Contacted by phone or internet search the County Probate Courts and Tax assessor to verify if an estate has been
opened.
• Contacted the family members in a compassionate way to explain the probate laws for getting the deceased debt
paid in a timely manner.
• Maintained the call center requirements of 25-30 calls, competed all steps to activating new accounts within 24
hours with accuracy, met monthly goal of 75% collected in fee.
Nursecore Las Vegas, NV
04/08-11/08
Client Service Specialist
• Long term home-health care and staffing of certified nurses.
• Responsible for scheduling nurses to be at the patients’ home, as well as private duty in the hospital. Also
scheduling nurses for shift work at facilities.
• Conducted monthly audits on all nurses’ files to make sure they were updated with all current compliance
paperwork, licenses, and CPR certification cards.
• Interview and set up testing for new hires.
Traci Ann Marco
Page 2
Medco Health Solutions Las Vegas, NV
11/07-03/08
Client Services Representative
• Assisted over 100 patients daily with home delivery of their medications with accuracy.
• Received and processed all patients request in a timely, efficient and accurate manner.
• Educated our patients on their prescription coverage, such as: out of pocket, deductible, duel coverage, and co-
pays.
• Contacted our pharmacy when there was a delay in medications going out for delivery.
• Updated mailing information to assure prompt delivery.
• Maintained excellent quality assurance scores on all calls, exceeded company goals for talk time, wrap time, and
idle time.
Express Scripts Tempe, AZ
01/06-06/07
Patient Care Advocate
• Worked closely with the Department Of Defense to make sure our troops had their medication before their
deployment.
• Received and processed all patients request in a timely, efficient and accurate manner.
• Contacted our pharmacy when there was a delay in medications going out for delivery.
• Educated our patients on their prescription coverage, such as: out of pocket, deductible, duel coverage, and co-
pays.
• Updated mailing information to assure prompt delivery. Added APO/SFO address once they got their deployment.
Progressive Healthcare Systems Agoura Hills, CA
2003-2006
Customer Service Specialist
• Provided the highest quality of customer service so the patients’ needs were satisfied in the most effective manner
• Received and processed all patients request in a timely, efficient and accurate manner.
• Educated patients and referral sources on health plan benefits and services.
• Processed data entry in an accurate and timely manner and maintained organized records.
• Coordinated patient services with 6 other departments, claims, enrollment, health education, marketing, referrals,
and quality management.
• Conducted patient satisfaction surveys.
Education
Prairie State College, GED Harvey, IL
Medical Terminology Chicago IL
References
Furnished upon request
Contact this candidate