CARIE ELSTON

**** ********* ****

Collierville, TN 38017

901-***-****

PROFESSIONAL EXPERIENCE

Accredo Health Group, division of Express Scripts

Human Resources Manager (August, 2008 – present)

• Manages strategic and day-to-day human resources support to over 700

Specialty Pharmacy Operations employees including high volume of employee

relations issues, management/employee development, ethics investigations,

compensation, performance management, succession planning, training,

organizational design and program administration.

• Creates, interprets and communicates human resource policies and procedures.

• Develops and implements training programs for exempt and non-exempt

employees on areas including respect at work, employment law, change

management, conflict management, and supervisory skills.

• Maintains Company’s quarterly severance planning and immigration matters.

• Conducts Talent Management Calibration sessions, workforce planning and

succession planning.

• Counsels employees to resolve conflict in individual sessions, team meetings

and through the use of focus groups.

• Conducts training on Change Management, Respect at Work, Conflict

Management and legal / regulatory topics.

Medtronic Spinal and Biologics

Principle Human Resources Generalist (March, 2007 – August, 2008)

Provided strategic and day-to-day human resources generalist support/direction to

app. 400 employees including staffing, employee relations, management/ employee

development, compensation, performance management/development planning, and

succession planning

Partnered with leadership team to address organizational design/structure and

development issues in order to maximize organizational potential and achieve

functional excellence

Monitored employment practices to assure compliance with all state, federal and

local laws

Interpreted, communicated and implemented human resources and organizational

policies

Developed, counseled and provided training Performance Management to

employees

Worked with management team to develop and cascade Management by Objectives

(MBOs)

Consultant (Sept, 2006 – March, 2007)

Designed and created Human Capital System to include performance management

system, competency models, behavioral interview guides, online talent management

system, policies and procedures manual and employee handbook.

Sedgwick Claims Management Service, Inc. Memphis, TN

Corporate HR & Employee Relations Manager (Sept, 1999 – Aug, 2006)

Directed offices on national basis with interpretation, implementation and compliance

with federal and state laws and company programs, guidelines and initiatives

Advised and counseled managers on conflict resolution and disciplinary matters

Investigated allegations of improper or illegal activities on national basis

Benchmarked and researched Human Resources industry trends, practices and

procedures to create and implement Best Practices

Created, interpreted and maintained Manager’s Policies and Procedures Guide and

Colleague Handbook

Led Supervisory conferences, training and focus group meetings on a national basis

Designed, implemented and evaluated strategic employee relations programs

Partnered with management to define and establish key performance measures and

expectations linking to core values and customized competencies

Managed immigration matters for Company

Created, administered and communicated several national programs including

Sexual Harassment, Title VII, ADA Behavioral Interviewing, Performance

Management, Career Development, Coaching and Feedback, New Manager’s

Assimilation, Base Pay, and multiple legal topics. The Bureau of Labor &

Research’s Best Practices in Human Resources featured the performance

management and career development program as a case study in 2005.

Designed backbone of HRIS (ADP Enterprise System), base pay and compensation

programs, standardized job descriptions, wrote policies and procedures, etc.

Successfully achieved staffing initiatives, workforce planning, and succession

planning goals

AC Humko Cordova, TN

Staffing & Employee Relations Manager (Nov, 1998 – June, 1999)

Conducted full range of recruiting activities for all levels including Corporate,

Information Technology, Scientists and senior level positions for twelve

manufacturing facilities (i.e. Plant Managers, Quality Managers, Ops Managers)

Handled all disciplinary-related issues for Corporate office and the plants where no

dedicated Human Resources Manager was located in addition to providing direction

to all plants as requested

Developed, managed and implemented all company-wide policies and procedures,

service recognition programs, employee relations and other programs

Created the AC Humko Policies and Procedures Handbook from conception

Managed company-wide Affirmative Action Programs and Relocation

Wrote and revised job descriptions, advised management on reorganizations of staff

and recommended salary structure

EDUCATION

Master of Business Administration, Major: Marketing

Bachelor of Business Administration, Major: Finance

University of Memphis, Memphis, TN

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