Customer Service Sales
Resume:
JENNY FARMER
Saint Albans, WV
*****.*********@*****.***
SALES & CUSTOMER SERVICE SUMMARY
Accomplished sales professional with consistent revenue growth, success in selling and
marketing consumer and industrial products in diverse channels of trade (home centers;
retailers; wholesale, industrial, and plumbing distributors; original equipment
manufacturers). High performing, results-oriented regional sales manager, strong
leadership skills, adept at managing key accounts, products, projects and independent
sales representatives to achieve sales and profit goals.
●Professional
●Excellent communicator
●Self-motivated
●Able to manage multiple responsibilities
●Team motivator
●Work well under pressure
●Enthusiastic
●Passionate
●Customer Focused
EXPERIENCE IN SALES & CUSTOMER SERVICE
CHEMSEARCH 2010- Present
Leading global provider of Industrial and commercial Maintenance products.
Area Sales Representative. Meet daily with existing customers and new accounts in
industrial or commercial settings. Build close, personal relationships in an effort to secure
business and penetrate accounts. Conduct compelling demonstrations of products to
educate and excite customers on the newest generation of solutions and maintenance
products. Ability to articulate value as well as function, to build trust in addition to
business and to deliver service beyond the sale. Ladder of Success Award winner,
Gallery of Success Award winner. Awards based on both territory and sales growth.
MOMENTIVE PERFORMANCE MATERIALS 2003 - 2009 (Formerly GE Sealants
& Adhesives)
Premier provider of specialty high-technology materials solutions to silicones, quartz and
ceramics markets.
Central Midwest Regional Sales Manager
Increased sales volume and profitability of sealants, adhesives, coatings to home centers,
hardware and paint stores, as well as to hardlines and building materials distributors
through out a ten state territory. Developed and implemented promotions, sales plans,
forecasts, budgets for key accounts. Prepared business reviews, proposals, and
presentations for current and potential accounts. Managed independent sales reps.
Coordinated and worked multiple trade shows throughout each year resulting in increased
sales and awareness of brand.
●Delivered sales increase of 10% and margin increase of 16% in 2008; increased gross
margin by 3% in 1st qtr 2009, despite 6% overall sales decline due to industry economic
downturn
●Successfully led negotiations between manufacturing and end-user on quality issue
resulting in a 25% reduction in payout to end-user, cost savings in excess of $50,000.
Inside Sales Representative/Customer Service
Direct contact for over 200 inside sales account. Responsible for communicating changes
within accounts, additions or deletions in products, special promotions and the sales of
warranty material.
●Top sales performer within the warranty sales program 3/3 years running average 100K
per qtr. Customer Service Representative Managed all strategic accounts within the
construction business. Preformed multiple tasks within SAP which included processing
orders (batch selection & goods issue), new customer account set ups and running
multiple reports. Liaison between customer, sales rep and credit department.
●Top performer in customer service resulting in a position as a Regional Sales Manager.
●Successfully completed Six Sigma Green Belt training.
MANUFACTURING SUMMERY
Dedicated, people-oriented and a positive attitude. Consistently commended for strong
communication skills and being extremely customer focused. Designed systems and
procedures to maximize workplace efficiency and boost productivity. Thrive on
challenges in a team-oriented environment. Set high standards. Create enthusiasm in
others. Expertise includes:
●Project Management
●Conflict Resolution
●Staff Training
●Vendor Relations
●Customer Service
Possess clear understanding of manufacturing operations. Assess organizational needs
and streamline operations with an eye toward increasing efficiency and productivity.
Able to multi-task and work unsupervised; equally effective as team member/leader.
Motivated to learn new skills. Computer proficiency in various applications includes MS
Word, Excel, PowerPoint and SAP.
EXPERIENCE IN MANUFACTURING
KELLY SERVICES/UNION CARBIDE, DOW CHEMICAL 1996 – 2003
Contract Service Co.
Site Shipping Coordinator
Scheduled, planned and coordinated shipments for five units within two plant locations.
Processed all orders within SAP. Ensured timely shipments to customers interfacing with
commercial carriers. Ensured compliance with DOT regulations. Accurately prepared
bills of lading including food grade documents and COA's. Received yearly certifications
required to work within the manufacturing facilities including but not limited to HAZ
MAT, RCRA, FIFRA, DOT and all SAFETY requirements.
●Member of ISB design team chosen by peers
●Developed efficient workflow by identifying and eliminating inefficient tasks-resulting
in 30% reduction of overtime.
●Off site meeting with CS management team resulted in development of a new tool that
allowed for better communication between direct/indirect customers. Survey results
customer satisfaction increased 50%.
Maintenance Clerk
Assisted Management with daily activities including scheduling and attending safety
meetings, preparing presentations and recording meeting notes. Liaison between unit and
outside contractors coordinating work orders and safety documentations. Entered
maintenance orders in SAP.
●Managed LDAR for manufacturing unit resulting in 100% compliance each quarter.
EDUCATION
West Virginia State University, Institute WV
South Charleston High School, South Charleston, WV
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