MICHAEL P. RODGERS

(* * * ) * * * - * * * * * * * 6 Na fz g er Dr i ve . G a ha n na, O H 4 3 2 3 0 r o d ger s. mi c ha elp @ g ma i l.co m

Q UALITY A ND O PERATIONS M ANAGER

S I X S I G M A P R O J E C T M A N A G E M E N T P R O C E S I M P R O V E M E N T T R A I N I N G O P E R A TI O N S Q U A LI T Y

Consistently demonstrates superior leadership skill & administrative decision-making, leveraging in-depth knowledge of

HIPPA, JCAHO and OSHA regulations, combined with Green and Lean Six Sigma methodologies.

Detail-oriented and ambitious leader with more than 6 years’ of progressive management experience, combined with a deep commitment to

excellence and enhancing the quality of care provided to patients . Utilizing analyses and quantifiable data, I possess the unique ability to

quickly identify needs, eliminate waste in processes and improve quality. Available with 2 weeks’ notice.

Areas of Expertise include:

New Accounts & Start-up’s Green Belt & Lean Six Sigma

P&L Management & Budgets Acute Care Facilities

Industry Trends & Best Practices Root Cause Analyses

Labor Relations & Mediation FTE Management & Productivity

Team-Building & Training Contracts & Negotiation

“Mike has great command of communication & has used that to achieve significant success with customers & crew members alike. Mike is a solid

team player. Any team needing a positive influence will be doing itself a great service with Mike Rodgers… ”

- Bill Bradley, Vice President

(Immediate Supervisor at Stanley Steemer)

CAREER PROGRESSION

CROTHALL HEALTHCARE at The Ohio State University Wexner Medical Center, Columbus, Ohio 7/2012 - Present

O PERATIONS M ANAGER ( Environmental S ervices & Q uality )

Responsible for 40 FTE’s and the day-to-day operation of more than 1000 beds throughout University Hospital, The James Cancer Hospital

and Ross Heart Hospitals; which includes patient satisfaction, quality assurance visits, staffing, housekeeping, resource utilization and

resolving Physician and Nurse Manager unit concerns. Improved HCAHP scores; which measures cleanliness of the facility and quality of

care. Through needs assessment, planning a course of action, implementing those changes, and partnering with department heads on

procedural issues my team optimized the highest level of patient outcomes.

Proactively schedules rounds with nurse managers bi-weekly, to review site performance.

Designed and implemented restroom cleaning logs, staffing sheets, AM/PM checklist, and a project status report to improve processes and

maintain controls. Forms were adopted locally.

Utilizes data sets, observation and relationships with management as quality management tools.

Tracks and inspects cleanliness of facility, sanitation and infection control daily.

Leads recovery efforts for customer complaints, and is the primary escalation point during issue resolution.

Well versed the Communication Workers of America Agreement (CWA).

Trained in Emergency Preparedness (EPP), Sexual Harassment, HIPPA Privacy and Security, Compliance, Cultural Sensitivity and Fire

Safety.

8/2008 – 01/2012

STANLEY STEEMER INTERNATIONAL, Toms River, New Jersey

B RANCH M ANAGER, 2010 - 2012

Recruited to, and successfully transformed a struggling, 2MM, multi-territory retail and commercial cleaning business. Developed strategic

partnerships and served as the go-to vendor for area hospitals, schools, assisted living and rehabilitation centers.

Promotes staff development through quarterly performance reviews, modeled behavior and consistent monitoring of safety, quality, and

product knowledge.

Increased branch revenue by $150,000 through focusing on operational excellence, customer satisfaction and client retention.

Managed 35 FT field technicians, 2 office staff and 3 supervisors.

Determined major marketing strategies and developed quarterly marketing plan.

Ad-hoc reporting of daily inventory, credit card reconciliation and bank deposits.

Trained in Occupational Safety and Health Administration (OSHA) regulations

Managed fleet of 14 service vehicles.

MICHAEL P. RODGERS (6 1 4 ) 6 7 0 - 3 7 4 2 ro d ge rs . mi ch a el p @ g ma i l . co m

Stanley Steemer Internatonal Employment, Cont.,

A SSISTANT B RANCH M ANAGER, 2009 - 2010

Trained and developed culturally diverse staff of 35 field technicians, while creating streamlined processes. Promoted compliance with

applicable federal, state and local regulations in regards to environmental services, health and safety. Responsible for staffing and employee

relations; which include, hiring, employee screening, reference checks, payroll, workers compensation and resolution of unemployment

claims.

Decreased staff turnover by 71%, by listening to root issues and fostering strong relationships.

Helped associates increase sales from $40 per job to $65 per job, on average.

Reduced new orders on materials by 20%

Cut average turnaround time (TAT) from 14 days to 72 hours for customer callbacks

Authored new Employee Handbook, which incorporated new training methods, safety measures and overall best practices

C OMMERCIAL S ALES M ANAGER, 2008 - 2009

Responsible for the acquisition of new commercial customers and securing of multi-service contracts. Focused on “retaining the base, and

growing the business” through value-added sales, service excellence and technician referral incentives. Avid-networker with the ability to

establish and sustain meaningful relationships with customers and business owners, while staying abreast of new ways to provide the highest

level of service.

Secured multi-service contracts and increased commercial sales by 27%

Created more than 150 new commercial clients through strategic sales and networking efforts

C ORPORATE T RAINER, Dublin, Ohio 2007 - 2008

Delivered product and service training throughout the United States, for both franchise and corporate. Class sizes range from 15-30, and

include the following roles: customers service associates, (MID) management in development, franchise owners, branch managers, sales

professionals, administrative staff, crew chiefs and technicians.

Understands the impact of facilitation style.

Can simply explain the connection of material, to the goals and objectives of the organization

Excellent presentation skills, with a professional and polished appearance

Works well with all levels of management to reach revenue and production goals

Participates in test, curriculum and training design : featured in Stanley Steemer marketing videos

C REW C HIEF, 2006 - 2007

CLEANING TECHNICIAN, 1998 - 2004

Serviced more than 100 commercial and residential cleaning customers monthly to provide expert advice and product knowledge. Strives to

do things right the first time, earn customer loyalty and assure quality, while cross-selling additional products and services. Surveyed

commercial and residential space to effectively measure and plan course of action. Works well independently, and as part of a team.

Strong interpersonal skills, which led to the highest add-on average in the Nation

Adapts easily to change, which fosters credibility with staff and customers

Assimilates new information, knowledge, skill and ability, in relation to the work or work area

E DUCATION

2009: Lean Six Sigma 2006: Bachelor of Arts

Certificate of Completion Major: Psychology, Minor: Coaching - 3.3 GPA

Villanova University, Villanova, PA. Adrian College, Adrian, MI.

2008: Six Sigma – Green Belt 2004: Associate of Science

Certificate of Completion Majors: Psychology and Exercise Science

Villanova University, Villanova, PA Columbus State Community College, Columbus, OH.

S PECIALIZED TRAINING

I n st it ute o f I n sp ect io n Clea n ing a n d R e st o ra t i o n ( II C RC) Cer tif ica t i o ns i n:

Water Damage and Restoration (WRT) Applied Structural Drying (ASD)

Upholstery and Fabric Cleaning Technician (UFT) Carpet Cleaning Technician (CCT)

References available upon request

Contact this candidate