Maria Edwards

*** ***** ***. ********* ***ab9l7a@r.postjobfree.com*516-***-****

Profile:

. Exceptional ability to work in a fast pasted environment demanding strong

organizational and interpersonal skills

. Received excellent reviews and acknowledgements for creativity, passion

and innovative solutions

. Assume challenging managerial responsibilities with ease; professional

appearance and attitude

. Excellent team building leadership and communication skills; basic

computer skills

Work Experience:

Office Manager, Liberty Tax Service, Hempstead,NY

2011-Current

. Document processing

. Records management

. Human resource management

. Communications

Security, New York Mets, (Citifield) Queens, NY (seasonal)

2010-Current

. Perform handle held metal detector scan

. Secure post locations

. Guard the location of players & performers

Security Concierge, Bowles Corporate Services, Mineola, NY

2009-Current

. Secure building

. Assists tenants with all concerns regarding visitors, packages and

entries

. Providing security for the premises

. Surveillance of building activity

Call center supervisor (temp), Queens Long Island Medical Group, Valley

Stream, NY 2008-2009

. Managed a team of ten receptionists handling numerous calls responding to

patients' request for lab and test results,, appointments and

prescription refills and to speak with physicians

. Monitored calls to ensure receptionists provided quality service and

follow up with receptionists regarding strategies to improve their

services; handled irate callers and calls dealing with sensitive matters

as needed

. Conducted ongoing staff meetings to keep staff informed of updated

information regarding new procedures, policies and changes to improve

quality; trained personnel

Call Center representative, Department of information Technology (311), New

York, NY 2007-2008

. Professionally interacted with customers via phone in timely fashion;

handled and answered over 300 residents and businesses inquiries received

from the tri-state area

. Provided information regarding civil service exams schedules, job

opportunities, parking regulations, educational and recreational

resources and other pertinent resources in the tri-state area

. Handled complaints against city agencies due to no heat, hot water or

mold; forwarded complaints to the agency In questioned and provided

service number

Police communication Technician, New York City Police Dept. Brooklyn, NY

1993-2008

. Recruited from 911 operator based on quality performance to prepare

cassette tapes reproduced from the master in response to court orders,

subpoenas and request from investigators and field command

. Evaluated performance of 911 operators and radio dispatchers while

preparing reproductions

. Testified in court as an expert witness to explain how tapes were

reproduced

. Typed memos, letters and other correspondences to District Attorney

explaining time and date of incidents

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