Sales Representative Administrative Assistant

Lee-Ann N. Druyor

***** * ******** ****, *** **0

Goodyear, AZ 85338

Cell: 623-***-****

ab9l6l@r.postjobfree.com

OBJECTIVE: To secure a position where my knowledge and skills will be

utilized with opportunities to learn and advance

SUMMARY

. Experience performing a diverse number of duties with an emphasis on

direct and indirect assistance to customers and clients. Also

performed successfully in a variety of service related positions to

include peer mentor, sales representative, cashier, file clerk,

secretary and office assistant. Flexible and versatile - able to

maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. Excels

with a sense of urgency in deadline-driven environments. Exceptional

team-building skills

EDUCATION

. Pursuing Bachelor of Science, Accountancy, University of

Phoenix, GPA 3.8, September 2011-present

. Bachelor of Science, Accountancy, Arizona State University-Tempe

Campus, added to Dean's List, August 2008- 2010

. Completed Cardiac Telemetry Certification - Monitor Technician,

Maryvale Hospital, Phoenix, AZ, 2010

. Accepted in the Ace Plus Scholarship Program - earning college

credits during high school, Glendale Community College, 2006 -

2008

. Attended Independence High School -Glendale AZ, 2004- 2008,

General Studies -Top 1 percent of graduating student body

- Graduated with a 3.8 GPA

- Member of nationally known business club D.E.C.A.

- Attended Leadership seminars with D.E.C.A.

PROFESSIONAL EXPERIENCE

Health Unit Coordinator

Abrazo Healthcare - Maryvale Hospital, Phoenix, Arizona

April 2008 - present

. Maintains patient records, assisting in admission and discharge

coordination of the patient

. Transcribes and inputs physician's orders and patient information

in a timely and accurate manner

. Notifies nurses of orders requiring immediate attention - stat or

abnormal test results

. Executes discharge plan for patients with post-acute needs

coordinating with skilled nursing facilities and home health

agencies on weekends

. Assures all required documentation is sent to the receiving

facility for discharges or transfers

. Manages all logs and communication of floor which include

contacting consulting physicians and other required facilities

. Obtains authorization from insurance companies for patient's needs

such as transportation

. Screens and delivers phone and mail to appropriate individuals

. Greets and directs patients, visitors, and employees upon arrival

to the department

. Communicates concerns of nurses and patients to physicians

. Priorities rapidly changing workload while maintain a clean and

orderly work environment

. Organizes, stocks, and stores supplies, equipment, and filing of

documents for department

. Identifies and assist in the implementation of department

improvements in patient care and procedures

. Provides support for hospital patients and care unit

. Helped plan and organize employee satisfaction committee

. Rapidly learn and master varied computer programs - McKesson super

user, MedSeries4

. Accomplishments:

- Created and organized a several spreadsheets allowing a

more readable and easy method of keeping track of patients

- A mentor for fellow staff to the new computerized system,

training for both charting and patient data entry

Administrative Assistant

Abrazo Healthcare - Maryvale Hospital, Phoenix, Arizona

2012

. Generates correspondences, creates necessary documents to inform

facility

. Works collaboratively with all levels of staff to ensure

completion of projects to fulfill goals and objectives of the

department. Provides support for assigned committees/meeting to

include preparing agendas, recording and distributing minutes,

setting up meeting rooms and equipment, and tracking progress with

follow up assignments.

. Coordinates and maintains Outlook calendar and meeting room

reservations for internal and external customers.

. Coordinates schedules, travel arrangements, hotel accommodations,

and expense reports.

. Maintains files and records as requested. Coordinates the

inventory and ordering of office supplies/products for the

department in a cost effective manner.

. Sorts and distributes mail, answering routine correspondence.

Monitor Technician

Abrazo Healthcare - Maryvale Hospital, Phoenix, Arizona

2010 - present

. Obtain and document EKG interpretations

. Recognize and communicates EKG changes with change nurses, patient

nurse, and physicians

. Prioritize workload in time manner

. Closely observes cardiac monitors to alert appropriate staff of

significant rhythm changes and life threatening rhythms

. Recognize medications and illnesses affecting cardiac rhythms

. Maintain strip documentation of patient cardiac rhythm

. Ability to interpret, measure, and quickly assess patient's change

in cardiac rhythm

Patient Care Technician

Abrazo Healthcare - Maryvale Hospital, Phoenix, Arizona

2009-2012

. Provided assistance to nursing staff on an as-needed basis

. Responsible for vital signs, helping with bathing and changing bed

linens

. Answered patient calls for care and specific needs

. Worked in post-partum, medical-surgical, telemetry

Patient Advocate

Abrazo Healthcare - Maryvale Hospital, Phoenix, Arizona

2008-2009

. Performs daily rounding on all floor patients

. Addressed all concerns of patients to clinical coordinator

. Record all patients' response and develop strategy to improve

patient perception

. Tend to all needs and requests of patients

Customer Relations, Sales Associate

Farmers Insurance, Phoenix, Arizona

2007-2008

. Prepare complex reports to insure companies, ensuring full

compliance with agency requirements and tight deadlines

. Author professional correspondence to customers and vendors

. Oversee front-office operations building a clientele supported by

60% referral and prospect business

. Prepared files for shipment, answered telephones, sent out

appointment letters to prospect clients

. Sent out follow-up letters for Claims representatives who were

waiting for information from claimants, increase response time and

timely processing of claims

. Reconciled daily cash payments, depositing payments to company's

bank account

. Develop and implement strategic marketing plan for the company by

partnering with the National Center for Missing and Exploited

Children (NCMEC) presenting middle parents a MILK cd with

identification software that includes a standardized, high-quality

digital image of their child with a place to record current

detailed characteristics if a missing incident ever occurred

Guest Services

Glendale Arena, Glendale, Arizona

2006 -2007

. Assisted customers to their allocated areas

. Ensured safety within the arena reporting any incidents

. Recorded any lost items to guest services

. Provided exceptional service to suite guests making certain

cleanliness among their areas

COMMUNITY OUTREACH

`

. Volunteered with Habitat for Humanity, assisting in the building

of homes

. Volunteered at Palm Valley Church, ushering and data entry of

guests

SKILLS

. Advanced proficiency in Microsoft Word, Excel, PowerPoint, Mail

and Schedule

. Experienced with office equipment including type writers,

projectors, copiers and fax machines

. Knowledge of McKesson, MedSeries4

. Great ability to learn fast and communicate well with fellow

coworkers

. Takes on new tasks and completes them efficiently

. Ensures work is done in a timely fashion and with the best quality

References: Available upon request

Contact this candidate