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Customer Service Manager

Location:
Montgomery, NY
Posted:
July 22, 2013

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Resume:

Debra Gaito

*** ******* ******, **********, ** **549 845-***-**** ab9kwe@r.postjobfree.com

MULTIFACETED OPERATIONAL LEADER

HUMAN RESOURCES / ACCOUNTING / OFFICE MANAGEMENT / RESIDENTIAL LEASING

Accomplished and versatile operations professional with 10 years experience spanning office and administrative

management (e.g. scheduling, correspondences), human resource management (e.g. payroll, hiring, file maintenance), and

accounting (e.g. accounts receivable, credit statements, insurance, petty cash). Technology skills in Microsoft Office,

Lotus Notes, REALM Lease, CTI and PeachTree Accounting software. Proven ability to manage account relationships,

d rive negotiations, and achieve key partnerships. Outstanding team player noted for assuming additional roles to ensure

smooth operations despite absences in various organizational roles. Seeking a role to leverage previous skills with ability

to rapidly acquire new skills and grow professionally.

Key Competencies

Office Management – Budgeting & Reporting – Accounting – Human Resources Management – Property Leasing –

Negotiations – Accounts Receivable –Contracts – Communications – Expense Control – Recruiting

P R O F ESS I O N A L EX P E R I E N C E

URBAN RETA IL PROPERT I ES, LLC, Newburgh, NY 2006 to Present

Specialty Retail Leasing Representative (2010 – Present)

• Promoted following in-depth training period.

• Since promoted, recruited more than 10 new tenants to Newburgh Mall through aggressive marketing and

p romotional materials as well as cold calling and door-to-door canvassing.

• Lead successful negotiations for leases and renewals of 15 “specialty” retail tenants and recurring short-term

holiday tenants within Newburgh Mall.

• Liaise between new tenants and local Town Building Department to obtain building permits and Certificates of

Occupancy.

• Prepare and manage leases, contracts, and logistical oversight for regular and seasonal tenants.

• Utilize CTI accounting software knowledge in managing accounts receivable.

• Prepare quarterly tracking and annual budget reports.

• Secured 30 vendors for Newburgh Mall’s February 2012 Health and Beauty Exposition.

• Ensure smooth operations by assuming roles in Operations, Customer Service, and Marketing during long-term

absences and position vacancies.

Office Manager / Specialty Retail Leasing Representative (2008– 2010)

• Maintained previous responsibilities while training in Specialty Retail Leasing role.

Office Manager (2006 – 2008)

• Capitalized on previous experience to manage General Property Manager’s schedule, correspondence, invoicing,

and telephone screening.

• Handled human resources initiatives including payroll time clock and sheets for five employees, maintenance,

and security staffs; as well as new hire paperwork, background checks, and file maintenance throughout tenure.

• Oversaw accounting efforts including petty cash fund and office credit cards.

• Coordinated off-site conferences and meetings.

• Managed General Liability insurance claims.

• Attained knowledge of CTI Accounting software to manage accounts payable/receivable.

• Assumed roles of Operations Manager, Marketing Manager, and Customer Service Supervisor as needed.

• General office duties (e.g. phones, faxes, emails, files, office supply and equipment maintenance)

CIV I L TECHNOLOGIES AND ENG INEER ING, P.C, Wappingers Falls, NY 2002 to 2006

Executive Assistant

• Multifaceted role supporting scheduling, accounting, human resources, and office management needs.

• Leveraged organizational aptitude coordinating CEO schedule, correspondences, personnel, accounts

receivable/payable, and telephone calls through careful screening.

• Authored building inspection reports from dictations, and prepared proposals and contracts.

• Processed new hire paperwork and insurance forms, and maintained files throughout tenure.

• Obtained user-expertise in PeachTree Accounting software, preparing payroll for seven employees and handling

accounts payable and receivable.

• General office duties (e.g. phones, faxes, emails, files, office supply and equipment maintenance)

E D U CA T I O N & L I C E NS U R E

Bachelor of Arts in Sociology, State University of New York at New Paltz

Real Estate Salesperson License, New York State

Notary Public License, New York State



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