Manager Software
Resume:
JIMMY WASSON
BROKEN ARROW, OK 74011
J I M M *******@*****.** M
Network Administrator & I.T.
S upport/Dev Admin
Dedicated I.T. Professional Highly motivated to maximize
productivity. Technology savvy, self-starter, adept in moving into
new environments and extrapolate from existing experience to
quickly adapt to new technologies fluently.
P rofessional EXPER I E NCE
I.T. Support and Development Administrator
September 2011 – June 2013
Oncor Electric Delivery, Dallas, Texas
Responsibilities:
Use of Microsoft System Center Configuration Manager 2012.
Creating and deploying packages using Microsoft System Center
Configuration Manager 2012.
Setup new accounts / made changes to active accounts / disabled
user accounts.
Migrated user's computer to a new domain, and test all applications
on the new domain.
Responsible for writing migration related documents, and training
technicians on how to perform migration.
This position required installing Outlook 2010, Lync, and Service
pack 3 on users computers.
Setup e-mail on user’s iPhone, Blackberry and Android devices as
well as setting up user accounts on the Blackberry enterprise
server.
Responsibilities included end-user support for Microsoft Exchange,
and hardware problems.
Enforcing General Computer Controls and policies
Meeting and exceeding established Service Level Agreements.
N etwork Administrator
Ar row T rucking Company, T ulsa, Oklahoma
M arch 2003 - January 2010
Maintains updated operating systems software to obtain optimum
utilization from all computer systems.
Responsible for over 300 users located within a 5 state area.
Responsible for checking daily server logs for 33 Windows 2003
Servers.
Installed and setup 4 Windows 2003 terminal servers.
Evaluated vendor products and services in hardware, software, and
telecommunications equipment and recommended purchases
consistent with the company’s short and long-term objectives.
Configures systems to user environments
Troubleshoots and diagnoses network problems using tools such
as the Fluke Monitor
Ensures that security procedures are implemented and enforced by
going over server logs and checking groups and group policies in
Active Directory.
Provide on-call coverage as needed
Configured and maintained User accounts on Microsoft Exchange
server 2003
Created Organizational units for entire network
Responsible for Blackberry enterprise server along with
maintaining and configuring all users accounts.
Jr. Network Engineer
Saint F rancis Health System, T ulsa, Oklahoma
September 2000 – March 2003
Responsibilities included problem detection and solving, fixing and
reinstalling software and hardware.
Maintained and setup new user security accounts for Windows
2000 Server.
Conducted troubleshooting, diagnosed, installed, upgraded,
configured, and repaired computer systems.
Repaired and upgraded hardware and software for PC systems.
Installed and interfaced computer hardware including multimedia,
memory and video components and systems.
Administered all Desktop related functions including hardware and
software set-up and configuration.
Troubleshooting on network connectivity, desktop configuration,
printer connectivity, and network access issues.
Software and hardware installation, end-user support and training,
supporting and customizing various vendor applications.
Made Cat 5 cables in various different lengths and configurations.
Provided technical support for problems with sound cards, video
cards, network cards, modems, hard drives, hard disk controllers,
and PCI bridges.
Added hardware to computer systems such as: hard drives, video
cards, sound cards, SCSI devices, printers and scanners.
Help Desk, I/T Desktop Support Specialist
Saint F rancis Health System, T ulsa, Oklahoma
J uly 1998 – September 2000
First level support for all technical issues, assisting user in attempt
to resolve any and all issues prior to being submitted to
Engineering department.
Attended multiple software training classes such as Active
Directory, Windows Server 2000, Exchange Server 2000 and
Networking Essentials.
Interacted with other areas of IT to resolve all users’ issues.
Education
Oral Roberts University, Tulsa, Oklahoma
B.A.
Jenks High School, Jenks, Oklahoma
Diploma
C ertifications
Microsoft Certified Soultions Expert – MCSE (Private Cloud)
Microsoft Certified Soultions Associate- MCSA (Server 2012)
Microsoft Certified Professional- MCP
CompTIA Security+ Ce
CompTIA Network+ Ce
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