Customer Service Administrative Assistant
Resume:
VERONICA FISHER
*** *. *** ****** . ** Vernon, NY 10553 . **********@*****.*** .
Professional Experience
HR Administrator
Contractual
Kensico Cemetery
Valhalla, NY
. Maintain current knowledge of applicable state and federal labor laws
including wage and hour laws
. Ensure correct garnishments, deductions and benefits contributions
. Maintain and organize payroll and HR employee files in accordance with
employment law requirements
. Maintain and ensure the accuracy of I-9 files, Health insurance and
benefit administration
. Weekly payroll processing for approximately 60 to 80 employees
. Maintain current knowledge of guidelines and laws pertaining to leaves of
absences including FMLA, disability, and workers' compensation (including
OSHA reporting)
. Maintain confidentiality of sensitive information in such matters as
employee relations, compensation, discipline/termination and
organizational changes
HR Assistant 5/2012 - 3/2013
Legal Services of the Hudson Valley White Plains, NY
. Assist with the recruitment of staff by placing ads and screening
resumes, and scheduling interviews
. Coordinate employee on-boarding process, draft offer letters, and support
new hire orientation
. Supervise executive secretary, approved, maintained and scheduled all
attorneys training
. Member of the diversity recruiting committee, assist with staff needs for
attorney including but not limited to interviewing, reference checks, and
aid in the selection process of employees
. Maintain confidentiality of sensitive information in such matters as
employee relations, compensation, discipline/termination and
organizational changes
. Verifies and maintain I-9, and FMLA forms
. Assist in maintaining company organizational charts, employee lists and
directories
. Maintain and organize documents including staff vacation, time-off,
training, and responsible for approving such time for executive secretary
Executive Assistant 9/2010 - 5/2012
. Provided overall administrative support to Chief Executive Officer
. Arranged domestic and international travel arrangements, providing
detailed travel itineraries
. Facilitated and prepared presentations for executive meetings
. Maintained confidentiality of sensitive information in such matters as
employee relations, compensation, discipline/termination and
organizational changes, verified and maintained I-9, and FMLA forms
. Assisted in maintaining company organizational charts, employee lists and
directories
. Maintained and organized documents including staff vacation, time-off,
training, and responsible for approving such time for executive secretary
. Extensive Calendar management using Outlook for CEO
. Interfaced with Politician's, senior level executives, and Board members
. Prepared materials for grant proposals, organized quarterly board
meetings
. Worked closely with CEO to ensure follow-up on weekly developments,
including personnel issues
. Coordinated office events (luncheon, holiday parties, dinner parties)
. Liaison for CEO and department heads
Human Resource Intern 6/2010 - 8/2010
Wal-Mart West Haven, CT
. Organized and conducted interview, processed pre-employment drug
screening, coordinated and prepared orientation, distributed payroll
. Created cash office reports, processed vendor payments, prepared deposits
for armored car, ordered change and balanced the cash office
. Acted as Customer Service Manager, prepared cashier, cart pusher, and
door greeter schedule
. Conducted employee evaluation, checked return claims before claims were
sent out, and walked backroom to make sure safety procedures were being
followed
. Shadowed the assistant manager, terminated and coached employees, and
extended job offers
. Learned the sales floor overview, supervised the different departments
like pharmacy, optical, tire lube express, invoicing, photo lab, and
asset protection
Administrative Assistant 3/2008 - 10/2008
Lord & Taylor New York, NY
. Supported SVP of Information Technology in all daily operations
. Arranged domestic and international travel arrangements, providing
detailed travel itineraries
. Facilitated and prepared presentations for executive meetings
. Prepared and processed all expense reports, checked invoices for accuracy
. Prepared and generated Busy/No Answer report to interpret customer
service calls and response time
. Prepared equipment return authorization report to track return equipment
. Tracked and maintained all vacation time for IT department
. Facilitated all conference and video-conference calls, scheduled training
and webinars for IT staff
Administrative Assistant 2/2007 - 10/2007
Foot Locker, Inc New York, NY
. Provided overall administrative support to Senior Vice President
. Prepared and processed all expense reports
. Assisted with entry level merchandising duties, input item codes for
system ordering, generated floor plans
. Extensive Calendar management for SVP and department
. Compiled all related information to compose accurate itineraries for
travel and meeting, and coordinated travel arrangement
Administrative Assistant 5/2005 - 1/2007
Ampacet Corporation Tarrytown, NY
. Provided overall administrative support to Corporate Treasurer
. Researched and trained users on new document management system
. Acted as on-going contact with executives, external clients,
international parties via memoranda, email and correspondence
. Prepared and processed all expense reports
. Prepared and produced correspondence, including but not limited to
customer inquiry and consultant contract agreement
. Updated weekly management reports, monthly financial reports,
spreadsheets and pivot tables
. Coordinated complex domestic and international travel arrangements using
American Express Travel
Administrative Customer Service Representative 2003 - 2005
Castle Oil Corporation Harrison, NY
. Managed detailed calendars, monitored busy phones, both incoming and
outgoing calls
. Analyzed and resolved billing issues and reconciled accounts
2 Educational Background
Iona College MBA
5/2012
Human Resources Management
Accounting
International Business Certificate
Monroe College BBA
6/2006
Business Administration
3 Skills Expertise
. Microsoft Word, Access, PowerPoint, Excel, Outlook, ADP, PeopleSoft,
PayChex, Lotus Notes, WordPerfect, AS400, various proprietary software
and email, Internet Savvy
. Supervisory, Payroll, Retail, Excellent communication, detailed oriented,
teamwork, leadership, strong work ethic
. Notary Public - New York State
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