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Customer Service Administrative Assistant

Location:
Fishkill, NY
Posted:
July 22, 2013

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Resume:

VERONICA FISHER

*** *. *** ****** . ** Vernon, NY 10553 . ab9kuw@r.postjobfree.com .

914-***-****

Professional Experience

HR Administrator

Contractual

Kensico Cemetery

Valhalla, NY

. Maintain current knowledge of applicable state and federal labor laws

including wage and hour laws

. Ensure correct garnishments, deductions and benefits contributions

. Maintain and organize payroll and HR employee files in accordance with

employment law requirements

. Maintain and ensure the accuracy of I-9 files, Health insurance and

benefit administration

. Weekly payroll processing for approximately 60 to 80 employees

. Maintain current knowledge of guidelines and laws pertaining to leaves of

absences including FMLA, disability, and workers' compensation (including

OSHA reporting)

. Maintain confidentiality of sensitive information in such matters as

employee relations, compensation, discipline/termination and

organizational changes

HR Assistant 5/2012 - 3/2013

Legal Services of the Hudson Valley White Plains, NY

. Assist with the recruitment of staff by placing ads and screening

resumes, and scheduling interviews

. Coordinate employee on-boarding process, draft offer letters, and support

new hire orientation

. Supervise executive secretary, approved, maintained and scheduled all

attorneys training

. Member of the diversity recruiting committee, assist with staff needs for

attorney including but not limited to interviewing, reference checks, and

aid in the selection process of employees

. Maintain confidentiality of sensitive information in such matters as

employee relations, compensation, discipline/termination and

organizational changes

. Verifies and maintain I-9, and FMLA forms

. Assist in maintaining company organizational charts, employee lists and

directories

. Maintain and organize documents including staff vacation, time-off,

training, and responsible for approving such time for executive secretary

Executive Assistant 9/2010 - 5/2012

. Provided overall administrative support to Chief Executive Officer

. Arranged domestic and international travel arrangements, providing

detailed travel itineraries

. Facilitated and prepared presentations for executive meetings

. Maintained confidentiality of sensitive information in such matters as

employee relations, compensation, discipline/termination and

organizational changes, verified and maintained I-9, and FMLA forms

. Assisted in maintaining company organizational charts, employee lists and

directories

. Maintained and organized documents including staff vacation, time-off,

training, and responsible for approving such time for executive secretary

. Extensive Calendar management using Outlook for CEO

. Interfaced with Politician's, senior level executives, and Board members

. Prepared materials for grant proposals, organized quarterly board

meetings

. Worked closely with CEO to ensure follow-up on weekly developments,

including personnel issues

. Coordinated office events (luncheon, holiday parties, dinner parties)

. Liaison for CEO and department heads

Human Resource Intern 6/2010 - 8/2010

Wal-Mart West Haven, CT

. Organized and conducted interview, processed pre-employment drug

screening, coordinated and prepared orientation, distributed payroll

. Created cash office reports, processed vendor payments, prepared deposits

for armored car, ordered change and balanced the cash office

. Acted as Customer Service Manager, prepared cashier, cart pusher, and

door greeter schedule

. Conducted employee evaluation, checked return claims before claims were

sent out, and walked backroom to make sure safety procedures were being

followed

. Shadowed the assistant manager, terminated and coached employees, and

extended job offers

. Learned the sales floor overview, supervised the different departments

like pharmacy, optical, tire lube express, invoicing, photo lab, and

asset protection

Administrative Assistant 3/2008 - 10/2008

Lord & Taylor New York, NY

. Supported SVP of Information Technology in all daily operations

. Arranged domestic and international travel arrangements, providing

detailed travel itineraries

. Facilitated and prepared presentations for executive meetings

. Prepared and processed all expense reports, checked invoices for accuracy

. Prepared and generated Busy/No Answer report to interpret customer

service calls and response time

. Prepared equipment return authorization report to track return equipment

. Tracked and maintained all vacation time for IT department

. Facilitated all conference and video-conference calls, scheduled training

and webinars for IT staff

Administrative Assistant 2/2007 - 10/2007

Foot Locker, Inc New York, NY

. Provided overall administrative support to Senior Vice President

. Prepared and processed all expense reports

. Assisted with entry level merchandising duties, input item codes for

system ordering, generated floor plans

. Extensive Calendar management for SVP and department

. Compiled all related information to compose accurate itineraries for

travel and meeting, and coordinated travel arrangement

Administrative Assistant 5/2005 - 1/2007

Ampacet Corporation Tarrytown, NY

. Provided overall administrative support to Corporate Treasurer

. Researched and trained users on new document management system

. Acted as on-going contact with executives, external clients,

international parties via memoranda, email and correspondence

. Prepared and processed all expense reports

. Prepared and produced correspondence, including but not limited to

customer inquiry and consultant contract agreement

. Updated weekly management reports, monthly financial reports,

spreadsheets and pivot tables

. Coordinated complex domestic and international travel arrangements using

American Express Travel

Administrative Customer Service Representative 2003 - 2005

Castle Oil Corporation Harrison, NY

. Managed detailed calendars, monitored busy phones, both incoming and

outgoing calls

. Analyzed and resolved billing issues and reconciled accounts

2 Educational Background

Iona College MBA

5/2012

Human Resources Management

Accounting

International Business Certificate

Monroe College BBA

6/2006

Business Administration

3 Skills Expertise

. Microsoft Word, Access, PowerPoint, Excel, Outlook, ADP, PeopleSoft,

PayChex, Lotus Notes, WordPerfect, AS400, various proprietary software

and email, Internet Savvy

. Supervisory, Payroll, Retail, Excellent communication, detailed oriented,

teamwork, leadership, strong work ethic

. Notary Public - New York State



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