Quality Assurance Customer Service
Resume:
STEPHEN P WANOSIK
**** ***** ****** ** ** • Uhrichsville, OH 44683
************@*******.***
SUMMARY
• Bachelor of Science in Professional Aeronautics, Minor in Management
• 20 years military experience in electronics repair, management, and quality assurance
• Manager of operations and maintenance departments, setting priorities and schedules
• Trained in Continuous Process Improvement, Lean, and Six Sigma
• Quality Assurance management experience enforcing safe practices, policies and programs
• Customer service oriented
• Certified instructor, master training specialist
• Maintains a current TOP SECRET/SCI clearance
EMPLOYMENT HISTORY
2011 – July 2013: Production Support, US Navy, Commander Fleet Readiness Center Patuxent
River, MD
• Provided support for 18 Fleet Repair facilities around the world. Addressing equipment problems,
working with engineers and manufacturers to provide support and solutions to the customer.
• Led teams in the reverse engineering of existing equipment, gaining capabilities of repair on
items saving seventeen million dollars in the first year. Provided liaison between organizations for
travel arrangements and support for teams of engineers.
• Managed remediation of over 200 Aircraft and thousands of components and engines affected by
Japanese nuclear fallout at eleven maintenance repair facilities with a budget of $2 million.
Provided high level briefing and recommended course of actions on future of the process.
• Assisted in various process improvement projects focused on improving maintenance practices,
production times, and cost savings with in the 18 fleet readiness repair sites using Lean and Six
Sigma processes.
2008 – 2011: Production Manager, US Navy, Fleet Readiness Center, Andrews AFB, MD
• Production and logistics manager for five departments prioritizing workloads and schedules on
component repair. Led and trained a department of over 200 personnel ensuring production and
safety providing support to customers throughout the organization. Provided customer service to
maintain and improve relations increasing abilities and providing increased business.
• Lead supervisor for civilian personnel, maintaining relationship with union and enforcing
guidelines in managing union personnel
• Managed Quality Assurance and safety department of 10 personnel ensuring the compliance of
programs, policies, and standards on equipment and work centers.
• Led continuous process improvement projects decreasing replenishment times by 40% and saving
over $173,000.
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• Security Manager providing management of clearances, training on overseas travel and
situational awareness, and updating clearance levels for entire organization.
2004 – May 2008: Quality Assurance, Operations/ Maintenance Manager, US Navy, Corpus Christi,
TX
• Logistics, Program, and Maintenance manager, managed operations of a maintenance department
of over 220 personnel in the scheduled and unscheduled maintenance of 12 aircraft in the United
States, overseas, and aboard ships. Signed safe for flight on aircraft after completion of
maintenance to release aircraft to flight crew.
• Quality assurance manager led department of 10 personnel performing quality of maintenance
inspections on electronics, power plants, and hydraulic systems. Performed work center
inspections and maintained updated inspection criteria to include publications, technical
directives, and trend analysis. Commended for effectiveness and efficiency.
• Led department of 45 electronics technicians performing maintenance on modern
communication, navigation, and mine countermeasures electronics.
1990 –2004: US Navy, various duty stations
• Performed maintenance and quality inspections on modern electronic systems.
• Instructor, providing training on electronics, safety, equal opportunity, drugs and alcohol, process
improvement, and other topics as needed.
• Maintained publications, tool control, Hazardous material, and Hazardous waste programs within
Navy and EPA standards.
EDUCATION
• Embry Riddle Aeronautical University, BS Professional Aeronautics Minor in Management.
April 2012
• Green belt Continuous Process Improvement Training
• Defense Acquisition University
• Franklin Covey Leadership training
• Instructor Training
CERTIFICATIONS
• Certified instructor, Master Training Specialist
RECOGNITION
• Recognized for Outstanding Customer Service for operation Tomadachi lead.
• Commended for effectiveness and efficiency during inspection of organization.
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