Customer Service Sales
Resume:
Grace M K Potter ***** Penn Shop Road Mount Airy, MD 21771
ab9kib@r.postjobfree.com
Summary
Sales Management/Marketing/Sales professional with over 13 years of experience in increasingly
accountable positions as a sales and marketing representative, trainer and manger.
Having a reputation as a highly motivated self-starter with strong communication, problem solving,
persuasive presentation, and management skills. Proven abilities in customer relationship retention
and achieving sales quotas. Knowledge in Word, Excel, PowerPoint, landlord tenant laws in
Maryland and Virginia. Performing administrative tasks such as filing, appointment setting and multi
tasking.
Team player, strong sales techniques, ability to listen to clients, troubleshoots situations, multi-task,
strong typing skills and communication skills.
Educational Profile
Marymount University, Arlington, Virginia 1996
B.S., Health and Fitness Management
GPA: 3.2. Background in marketing and management.
Experience
Derick Associates, Inc.
Office Manager/CFO July 2009 to Present
Responsible for all daily operations of the office. Duties include, Accounts Payable, Accounts Receivable,
payroll, ordering supplies, preparing proposals, and maintaining job schedules. I am also responsible for
paying all sales and applicable taxes for the organization. I also prepare the organizations financial
statements and conduct year end closeouts.
Realty Management/Property Management
Marketing Specialist and Marketing Administrator July 2006 to July 2009
Administrator for the marketing department for the entire company. Duties included, paying bills for the
marketing department, filing, placing and proof reading ads in print and web publications, working with
vendors one on one, working with over 27 communities for their advertising needs, creating spreadsheets
and pie charts, and training employees in sales and advertising techniques. I also worked with the Vice
President of Marketing in creating budgets and major advertising campaigns.
*Trained in Yardi
*Trained in placing advertisements on all web sites.
AIMCO/Property Management
Sales and Marketing Administrator/Assistant Community Manager June 2004 to July 2006
Played many roles with AIMCO. I was the Assistant Community manager for Springhill Lake Apartments
in Greenbelt Maryland. This community has over 2, 000 apartment homes ranging between one and 4
bedroom apartment homes. I moved in between 10 and 20 residents in per day. Duties included
responsible for posting of all money, working on our advertising, and participating in resident issues. I
also spent many months working in our corporate office. My tasks there included working with over 20
properties in my division. Those tasks included helping the sales team at each property, training staff as
well as working with all vendors (Apartment Shoppers Guide, Apartment Showcase, Rent.com and many
others. Working back onsite I still help with advertising for Springhill Lake and assist other teammates at
other communities.
*Certified in lead base paint training
*Knowledge in Landlord Tenant Laws including MPDU and Section 8.
*FOCUS (online system)
*Creating reports and pivot tables
*Certified sales trainer and trained all new AIMCO employees in the division, which included MD, VA and
DC.
Oakwood Worldwide, Gaithersburg Maryland March 2003 to June 2004
Leasing Consultant
Sales, customer service, renting unfurnished and furnished apartments. Working with big corporations to
retain ongoing business. Helping office staff with move ins and move outs. Helping office staff with
paperwork and other customer service issues.
Started new business with corporations in the area as well as retaining existing clients. Always made
my goal over set quotas.
I posses strong sales techniques as well as strong customer service experience. I work well with
others and like to be able to assist my co-workers.
Taken many seminars regarding fair housing laws, as well as policy and procedures with landlord
tenant issues.
Recreation and Welfare Association/NIH 1996 to 2003
Fitness Director
Director of operations for several government fitness centers. Created programs, sold memberships,
head trainer, aerobics instructor and accounting.
Additional Skills
I teach aerobics for local gyms
Retired EMT
CPR Certified
Have previous experience in managing for health clubs in Maryland and DC. Duties included
employee training, budgets, scheduling, and selling memberships and personal training.
Pervious experience in government health facilities doing lectures, workshops and training.
Affiliations
Aerobic Instructor, AFAA, 1991
CPR, American Heart Association, 1991
Training
Training, Oakwood University, CA, 2003. One week of extensive leasing training as well as in house
training with webinars such as fair housing, customer relations, sales techniques, and closing the sale.
AIMCO certified sales trainer Denver, CO. 2006
NAILD 2012
PMA member 2008
State of MD Notary 2009
Contact this candidate