Customer Service Insurance Agent

Jessica Lynn Hayes

**** ****** ****, **********, ** 27215

Email: ab9k5o@r.postjobfree.com Phone: 336-***-****

Summary: Highly motivated with great leadership skills and attention to detail. Experienced in many aspects of

customer service and management. Excellent public speaker with great interpersonal and communication skills. A hard

worker and organized for success. Very outgoing and results orientated.

Education: The University of North Carolina at Greensboro 2009-2011

Bachelor of Science degree in Business Administration

Associates Degree in Business Administration: Alamance Community College 2007-2009

*Worked a 20-25 hour/week consistently while pursuing my degrees.

Related Course Work: Marketing, Public Speaking, Communications, Business management, Spanish (beginner level),

International Business, Financial Accounting, and HR management. Lead Certification class.

Work Experience:

National Agents Alliance Corporate O ffice March 2013-July 2013

Agent Mentor/Recruiter

• Managed and mentored agents all over the US in financial services.

• Maintained current agent’s book of business.

• Recruited and marketed for different insurance agents.

Horace Mann Teachers Insurance: Burlington, NC 2011-March2013

Licensed Insurance agent/ Product Specialist/Clerical

• Prepared the boss for daily meetings, clients, etc.

• Managed office customer service/cliental and office employees.

• Sold multiple lines of products including life insurance, auto, home, and mortgage protection.

• Made weekly group presentations on insurance benefits to Alamance Burlington Schools.

Belk, Alamance Crossing: Burlington, NC 2007-2011

Pricing Management/Inventory assistant

• Maintained and took inventory of stockrooms weekly.

• Was in charge of the entire inventory shipped out to other stores.

• Processed all incoming inventory into store.

Chili’s Bar and Grill: Burlington, NC 2006-2007

Hostess/Waitress

• Adequately seated and took care of guests needs

• Operated a clean and healthy work environment

Paul’s Pastry: Elon, NC 2004-2006

• Managed the Elon store on a daily basis

• Provided customer care

• Multi-tasked many of the jobs that needed completed.

Additional Skills: Proficient in Microsoft Word, Spreadsheet, and Excel. Excellent organization and inventory

management skills, work well with others and under pressure. New Millennium Leadership class certified.

Licensed insurance agent in Life, Property, and Casualty. Member of Kountry Kids 4-H club for 4 years.

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