Customer Service Support
Resume:
Nathaniel Borunda
Naugatuck, Ct.06770
**************@*****.***
Objective
To obtain an IS or IT position, with growth potential, that will utilize my
information technology skills, and customer service experience.
Qualifications:
Experience with Blackberry, Droid and iPhone/iPad
Networking: TCP/IP, Cisco/Avaya phone systems, Networked Printers and
Nortel/Cisco VPN
Remote connectivity applications: RDP, pcAnywhere, Sametime, WebeX, Video
Conferencing.
Cablevision Systems, Inc., Shelton, CT
9/2009 - 8/2011
Level 2 Technical Support Representative
. Assisted with support and functionality of Cablevision's internet
connectivity and router configuration, this resulted in efficient
network problem solving and increased end user productivity.
. Helped manage multiple user and Business class accounts' unique
identities for managing VoIP features and call detail records as
well as managing Business class static IP addressing concerns.
. Help Desk Ticket Management
. Manage multiple user accounts' unique identities for access to
intranet sites
. Network Administration
. Outlook, Windows Live Mail, Mac Mail E-Mail Account Administration
Boehringer-Ingelheim, Danbury CT 7/2007-8/2009
Helpdesk Analyst
. Provide day to day support as part of a team for 3000+ BI sales
force external clients working remotely in the field
. Hardware Support
. Software Support
. Maintain functionality of vpn client connectivity and proxy
configuration
. Manage multiple user accounts' unique identities for access to
intranet sites
. Help Desk Ticket Management
. Train and develop new and existing employees in more efficient
network problem solving
. Support field and office based regional managers' vpn, intranet and
internet connectivity
. Network Administration
. Support resource applications and company based assets for training
and development modules
. Support proprietary programs to allow clients to track
pharmaceutical disbursement data
. Published Technical Documentation for use in Boehringer-Ingelheim
KNOVA database
. Outlook 2007 E-Mail Account Administration
. Microsoft Office 2007 application support (Word, Excel, Power
Point, Outlook)
Doctor's Associates Milford, CT 12/2005-3/2007
Helpdesk Analyst
. Provide day to day level one Support as part of a team for 22000+
Subway Franchise owners including overseas locations
. Hardware Support
. Software Support
. Support the Doctor's Associates company strategy on the following
platforms: Windows XP, 2000, 95
. Test functionality of company's move to online ordering during its
creation and implementation
. System rollouts (including Discount Marketing promotions)
. New PC Installations and troubleshooting for onsite locations
. Support Netifice satellite broadband internet and vpn intranet
connectivity
. POS software Upgrade Team (22000+ Installations)
. Help Desk Ticket Management
. Network Administration
. Responsible for testing and software installation for all end-user
desktop POS systems including Windows 95, 98, 2000 and XP
. MICROS Systems printer installations, troubleshooting and support
. Troubleshoot network and Satellite network access problems
. Installed and configured POS software created by Subway for franchise
. Configured remote dial-up software for network and Home Office
connectivity
Education:
Norwalk Community Technical College
Norwalk, CT 06850
Major: Engineering Science, with an emphasis on chemistry
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