Customer Service System

James Milstead

*****Jolley Lane, Poway Ca. *****

Home: 858-***-****

Email: ***********@*****.***

OBJECTIVE

I want to use my knowledge in the IT field, to attain a position that is challenging,

and that will provide growth potential.

SUMMARY OF EXPERIENCE

Provides consulting and implementation expertise for technology components

that are associated with the Company's Network, Desktop, Distributed

Computing, Middleware, and Server environments including support for the

development and integration of business solutions.

IT Infrastructure Technology supports mission critical business operations

including electric system protection, gas pipeline operations, supervisory control,

telemetry, customer service call centers, and dispatch functions for electric and

gas operations.

The highest system quality, reliability, and availability are essential to avoid

impact to revenue activities, customer satisfaction, and safety.

DETAILED EXPERIENCE

Applies broad knowledge to various technical functions to accurately anticipate

systems impacts. Understands new information technologies and seeks ways to

collaborate with other IT groups to facilitate interfacing and transitions. Shares

responsibilities with other team members to ensure on-time delivery, which

requires a clear understanding of expectations and capabilities and the ability to

act effectively as a team member. Defines technical requirements for the future

release(s) of vendor packages, Designs, and develop test cases focused on

technical scenarios to ensure product readiness of the systems. Designs

monitoring, and alert mechanisms for infrastructure, and applications. Applies

broad knowledge to various technical functions to identify system's impacts.

Assists in the identification of technical dependencies, and estimation of technical

work. Executes, and supports performance test to ensure scalability, and quality

of the systems. Installs and tests vendor packages, software upgrades, and hot

fixes. Setup-up server configuration, and liaisons with infrastructure and DB

teams to ensure proper setup of systems. Installs monitoring, and performance

tools to support systems. Coordinates technical tasks related to systems in a

multi-tier, multi-system project. Participates in production support of the systems,

and applies strong technical competency to drive resolution for system's issues

and perform root cause analysis. Monitors health, and performance of

applications.

San Diego Gas & Electric, Infrastructure Technologist (Platform Services)

December 2007 - Present

Responsible for enterprise software that is installed on UNIX/AIX/Linux/Windows

servers. Performs R&D activities. Performs consulting services. Performs

capacity planning. Performs 3rd level problem resolution. Designs, and plans for

implementation. Performs systems integration, and interoperability. Performs

system software maintenance, including version/release lifecycle management.

Participate in Disaster Recovery support activities including technical design,

planning, consultation, and testing. Provides consultation and support towards

the development of Service Level Agreements. Contributes to the development

and recommendation of standards and guidelines in conjunction with Strategy

and Planning. Follows company source control, build and deployment standards

and . Follows the company’s' change management and production support

processes.

CSC Computer Sciences Corporation, Unix Systems Administration

November 2004 - December 2007, San Diego Ca.

Systems configuration, integration, administration, maintenance/operations of all

systems within four separate UNIX(Solaris 8-10,Irix 6.5.12-6.5.28f,Red Hat 4-5)

environments, with over 200 users, along with applying new technologies, and

integrating enhancements /improvements to increase productivity/minimize

impacts to over six separate engineering spirals within the project. Work closely

with Systems Engineering, Hardware Engineering, Software Engineering, IPT

integration leads, and Configuration Management. Responsible for ongoing

correction of computer systems, and individual peripheral devices, routine

system maintenance, and administrative functions including: systems

configuration and modifications; adding, removing and replacing hardware, and

software items; system startup, shut down, backup and restore; database

Administration and maintenance; and system user access control, on multi

domains.

BAE Systems Mission Solutions, Unix Systems Administration

April 200 4- November 2004, San Diego Ca.

Systems configuration, integration, administration, maintenance/operations of all

systems within four separate UNIX(Solaris 8-10,Irix 6.5.12-6.5.28f,Red Hat 4-5)

environments, with over 200 users, along with applying new technologies, and

integrating enhancements /improvements to increase productivity/minimize

impacts to over six separate engineering spirals within the project. Working

closely with Systems Engineering, Hardware Engineering, Software Engineering,

IPT integration leads, and Configuration Management. Work with vendors to

resolve all COTS/hardware issues.

Science Applications International Corporation (SAIC),

Unix Systems Administration, June 2003 - April 2004, Washington D.C.

Responsible for day-to-day systems integration, management, support and

maintenance of a Solaris/Windows 2000 network. Assist in the development of

server based solutions. Responsible for ongoing correction of computer systems,

and individual peripheral devices, routine system maintenance, and

administrative functions including: systems configuration and modifications;

adding, removing and replacing hardware, and software items; system startup,

shut down, backup and restore; database Administration and maintenance; and

system user access control, on multi domains.

DigitalNet Government Solutions, Unix Systems Administrator /Help Desk

August 2002- June 2003, Oahu Hawaii

Responsible for performing analysis of system operations, utilizing operating

systems, isolation, correction of computer systems, routine system maintenance,

and administrative functions including: system configuration and modifications;

adding, removing and replacing hardware and software items; system startup,

shut down, backup and restore; and system user access control, all on multi level

domains across the Pacific, supporting JICPAC.

Ilex Systems, Unix Systems Administrator

February 2001 - August 2002, Schofield Barracks Hi.

Responsible for performing analysis of system operations, utilizing of operating

systems and database management systems, fault detection, isolation,

correction of computer systems and individual peripheral devices, routine system

maintenance, and administrative functions including: systems configuration and

modifications; adding, removing and replacing hardware and software items;

system startup, shut down, backup and restore; database Administration and

maintenance; and system user access control, In support of the 25th Infantry

Division Light.

Ilex Systems, DTSS Help Desk Staff

June 2000 - February 2001, Sierra Vista Az.

Operated the world wide Digital Topographic Support Systems (DTSS) help desk.

Being the DTSS subject matter expert, and liaison between DTSS software

engineers and DTSS users, I fielded calls associated with UNIX operating

systems, HP, Sun platforms, and NT OS, the Combat Terrain Information

Systems (CTIS).

U.S. Army, Topographic Analyst

June 1996 - June 2000, Fort Hood Tx.

Required to acquire and evaluate source materials for analysis. Extract data on

physical and cultural features from remotely sensed imagery, field-collected data,

and other source materials. Brief Division staff with acquired GIS information.

Maintain geospatial databases from extracted information. Use GIS/RSI

technology to create high-quality products from the collected data for use in

topographic analysis and terrain visualization. Work with a network containing six

UNIX workstations running Solaris, HP-UX, ERDAS IMAGINE, ARC/INFO,

ArcView GIS, NIMAMUSE, and the Combat Terrain Information System (CTIS)

user interface. Responsible for all unit funds in excess of $50,000 annually.

EDUCATION

Diploma, Chula Vista High School, Chula Vista Ca. 1991.

TRAINING

BMC Control-M 6.4 What's New training July 2010.

BMC Control-M/Enterprise Manager 6.4: Administering September 2010.

Skillport training Using and Administering UNIX December 2010.

Skillport training “UNIX Essentials December 2010.

RH253 Red Hat Linux Network and Security Administration, November 2006.

Solaris 10 Features for Experiences Solaris Systems Administrators, December

2006.

GL-615 Red Hat Linux for Unix Administrators, July 2006.

SUN Solaris System Administration 2 training, December 2002.

IRIX System Administration 2, June 2004.

All-Source Analysis System Single Source (Solaris 2.6) and All Source (VMS)

System Administrator training, 2001.

All-Source Analysis System-Light (Windows NT/2000) System Administrator

training, 2001.

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