Information Technology Management

QUALIFICATIONS

Networking/Computer Technical Support Specialist

. Active Directory

. Proficient in MS-DOS, Windows Vista, Windows XP, Windows 7, Windows 2000

. Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)

. Linux, Unix

. Help Desk Support

. Hardware, Peripherals, Storage Devices, Multimedia, Security

. Experience in Windows Client and 2000, 2003 & 2008 Servers

. Networking Essentials and Advanced

. Web design, web documents and HTML, XHTML language, Linux

. Troubleshooting Systems

. Network Topology

CERTIFICATIONS

A+ certification 12/2013

EDUCATION

Capella University (Online), Minneapolis, MN

2011-2014

Pursuing Bachelor of Science (BS) in Information Technology with minors in

Network Technology Cisco and Microsoft. GPA 3.0

Ridley Lowell Business & Technical Institute, New London, CT 2010-

2011

Diploma Information Technology, GPA 3.86

WORK EXPERIENCE

Edelman Leather 2012 TO PRESENT

TECHNICAL ANALYST

Tech is responsible for the defining, developing, configuring and

supporting computer applications.

Responsibilities include:

. Create and modify users

. Implementation, support and inventory control of applications used

. Setup desktop/laptop computers for users (Windows XP Pro, Win 7)

. Hardware (desktop & printer) break/fix

. Active Directory, Microsoft Exchange management, group Policy, Login

Scripts

. Mobile device support (Blackberry, iPad, iPhone, Android)

. Develops and implements the most efficient and cost-effective

solutions

. Evaluates system specifications for business requirements

. Develops and prepares computer solutions

. Works closely with management to prioritize business goals and

information needs

. Solid understanding of business practices with fundamental

understanding of project management methodology

GP Strategies 2011-2012

NETWORK/SYSTEMS ANALYSTS

Analyze user requirements, procedures, and problems to improve existing

network system by performing the following duties:

Responsibilities:

. Completes the setup and configuration of server hardware and software

. Provides administration services for client server environments including

the web, electronic mail, and network.

. Takes responsibility for building and restructuring the organization's

existing local/wide area network (LAN/WAN) to an intranet/web network, and

provides its support and maintenance.

. Designs and produces web or internet software applications for consumer

or corporate end users.

. Provides technical support and problem solving services to internal and

external customers or employees for products and/or applications.

. Analyzes existing technical systems including software, network, or

databases in order to create procedures for ensuring the timely completion

of daily cycles.

. Assists in documenting current software program and maintains system

software configuration management.

. Supports application demonstrations in Knowledge Management, EPSS, and

Virtual University.

. Modifies software as necessary to meet emergent applications

GP Strategies/Pfizer

Data Center Site Service Representative 2010-2011

The duties included Incident support, Daily Tasks, Server checkouts, Server

reboots, process and handle email and service requests related to smart

hands and eyes.

Responsibilities:

. Support incident remediation efforts with smart eyes and hands

. Perform assigned tasks as scheduled from Daily Tasks Tool

. Meet all client SLA's and Compliance Requirements for 21 CFR part 11 and

GLP

. Complete checkouts as assigned

. Accurately log all work performed using the Problem Management Tool

. Accurately document problems/situations via the Problem Management Tool

. Participate in quarterly badge reader access audit per customer IQ

process

. Coordinate with HP to input data into the data center capacity reports

weekly

. Update the Asset status in the asset database and ensure consistent and

accurate information in the configuration management database.

. Resolve level I and II Help Desk tickets

REFERENCES

Name: Ray Cussano

Title: Information Technology Instructor

Company: Ridley Lowell

Phone number: 860-***-****

Name: Anthony Jacob

Title: Information Technology Instructor

Company: Ridley Lowell

Phone number: 860-***-****

Name: Mary Ellen Rydell

Title: Student Services Coordinator

Company: Ridley Lowell

Phone number: 860-***-****

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