Manager Customer Service
Resume:
Gary Peoples
Austell, GA *0168
**********@*****.***
Summary
Enthusiastic, self-motivated, people-oriented leader with a strong
background in logistics, inventory control, customer service, personnel
management and staff development. Skilled at developing enabled solutions
for complex business administration problems, communications and
presentations.
Professional Experience
Exel Global Logistics, Conley, GA
October 2011 -Present
Exel is a multiple-billion dollar international logistics company with more
than 40,000 associates in 135 countries.
Operations Supervisor managing a workforce of 20 Exel employees and 25
Select Staffing employees responsible for the efficient movement of retail
goods across the United States. Accountable for developing work schedules
and projecting staffing needs, employee training, staff development,
ensuring compliance with corporate personnel policies, and maintaining a
productive work environment.
MSC Industrial Supply, Mableton Ga
August 2005 - October 2011
MSC is one of the largest direct marketers of industrial supplies and
equipment.
Swing Shift Receiving Supervisor
Supervising 15 associates in process large freight, UPS small freight,
Coordinate and process freight to bin locations, associate payroll,
associate performance review, and productivity.
Exel Global Logistics, Fairburn, GA January
2003 -August 2005
Exel is a multiple-billion dollar international logistics company with more
than 40,000 associates in 135 countries.
Operations Supervisor managing a workforce of 20 employees responsible for
the efficient movement of consumer goods throughout the Southeastern United
States. Accountable for developing work schedules and projecting staffing
needs, employee training, staff development, ensuring compliance with
corporate personnel policies, and maintaining a productive work
environment.
Haband Company, Eatonton, GA
September 2002 - January 2003
One of the largest privately held mail order companies in the United States
with multiple distribution centers throughout the Eastern and Southeastern
United States.
Warehouse Manager responsible for a 500,000 square foot facility handling
40,000 packages per day with more than 250 employees. Accountable for the
efficient management of one of the firm's largest facilities including all
aspects of inventory control and replenishment, workforce planning and
acquisition, salary administration, employee relations and training.
Engineered work process improvements to achieve higher work efficiency and
productivity rates thru more effective utilization of resources and
equipment
Kmart Corporation, Forrest Park, GA August
2001 - September 2002
Major international big-box consumer retail operation recently merged with
Sears Corporation.
Shipping and Receiving Supervisor responsible for the efficient handling of
incoming and outgoing shipments. Accountable for maintaining accurate
tracking records on all goods and materials moving through the facility,
including the accuracy of customer and vendor shipping notices, invoices
and bills of lading. Established a continuous needs assessment process to
insure timely receipt and delivery of customer orders. Insured all loading
operations compiled with company standards and appropriate security
measures were applied to insure the safety of the workforce and shipments.
Created a disciplined approach to verifying order status of both incoming
and outgoing orders.
GARY PEOPLES
Page 2
United States Army
October 1981 - October 2001
Military enlistee earning the rank of Staff Sergeant over a 20 year career
with major assignments in the United States and Europe. Earned numerous
awards and commendations for military achievement and service, as well as a
top secret clearance from the Department of Defense.
Experience included more than 15 years as the Personnel and Training
Manager for various units in the United States and Germany. Responsible for
the general administration, training and development, performance
evaluation and payroll activities of units ranging in size of up to 300
active-duty soldiers. Directed the planning, budgeting and financial
accounting of operating funds, accuracy of all service records, deployment
of personnel, employee relations, performance assessment and compliance.
Key Military Career Assignments
Personnel-Human Resources Manager: Ft. Bliss, TX
August 1997 - October 2001
Personnel and Training Manager: Kitzengen, Germany
June 1994 - August 1997
Personnel and Training Manager: Ft. Hood, TX
June 1990 - June 1994
Evaluator and Advisor: Bitburg, Germany
June 1986 - June 1990
Education
Attended Central Texas College - Killeen, TX 1991 - 1994
Completed three years of general studies. GPA: 3.0 / 4.0 scale
Proficient in Microsoft Office Suite applications - Word, Excel and
PowerPoint
References
Available upon request
Contact this candidate