Customer Service Sales

RONALD KOLDEN

**** ***** **** ****** **** Phone 770-***-****

Lawrenceville, GA 30043 Email: *******@*****.***

Objective

Electrical/Mechanical/Telecommunications Technician position allowing my analytical problem solving, verbal and

trouble shooting skills to be utilized in a manufacturing environment.

Professional Education

Gwinnett Technical Institute, Automated Manufacturing Technology – 1994

Profile

Motivated, personable business professional with years of experience and a successful

20-year track record. Talent for quickly mastering technology. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Customer service

and Multi-tasking professional.

Professional Accomplishments

Proficient in all phases of the construction industry. Mastered in Residential wiring, Cabling, Telephone (cat/5), Security

Systems, Home Theatre Systems and Garage door openers. Interfaced Allen Bradley PLC-5 series controller with robotic

and conveyer equipment. Soldering Certified. Awarded for exceeding individual and department quality goals. Noted for

team-building skills with customers and co-workers.

Technical Skills Summary

AC/DC Theory Programmable Controllers (PLC) Analog Circuits

Digital Logic Hydraulics Technical Writing

Instrumentation Pneumatics Telecommunications

Ladder Diagrams Robotics Computer Programming

Forklift Operator Equipment Repair & Maintenance Soldering

Professional Experience

ATT / Service Rep Dec 2002 - Present

Place orders for Phone Service, DSL, Uverse television, Direct TV, resolve customer complaints, resolve billing

questions, meet demanding quotas and sales objectives.

ATT / Electronic tech November 2000 – Dec 2002

Point of contact for CLECS concerning, Dial Tone and Switch Services. Coordinate work operations and instillations

with central office and outside facilities.

Responsible for overall control of ordering, Provisioning, Repair, Billing, Screening, Testing and Turning up POT

Lines, HICAP, DSL, ISDN, IDLS, UNE, Integrated Circuits, and Resale Orders for access carriers, and local exchange

carriers.

Responsible for correction and completion of various UNE orders, verifying engineering, service orders, meeting

critical dates on various UNE orders. Maintaining records of work activities, trouble reports, and testing using computer

access MARCH, INTAS, SARTS, Test Points, and various Data Systems.

Nordson Corporation / Senior Assembler March 1992 – November 2000

Read and write Schematic diagrams, Wire cabinets, Relays, Transformers, Timers, Limit switches and Troubleshoot

Bulk Melters when failed pass. Test, Build and Troubleshoot 55 gallon & 5 gallon Bulk Melter units from start to finish.

Installed and troubleshoot pneumatic components: Regulators, Integral blow-offs, Selector Switches. Fork-Lift, Picking

Parts, and Soldering Certified.

Organized and drafted pneumatic, prints into an easy to read format.

Established Nordson’s attendance policies and procedures for department personnel.

Ensured company compliance, regulations and standard operating procedures were maintained by establishing written

SOP for department.

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