SUMMARY OF QUALIFICATIONS

I have experience working in fast paced healthcare, corporate, and

small business organizations. Primary emphasis placed on quick and

efficient resolutions of network issues from the client's

perspective; programming and provision of cellular modems to enable

remote cloud-based network solutions; consultation, advisement, and

procurement of desktop equipment for users; project management of

large and small scale device deployments. Responsibilities have

included hardware/software troubleshooting, system upgrades,

hardware swaps, and workstation set-up provided to network users in

an enterprise-server environment. Tasked to oversee joint efforts

of project teams to include roll-out, migration, upgrading or

decommissioning of workstations. I have been recognized for

dependability, leadership initiative, quality of service, and the

ability to learn policies and procedures to meet the demand of the

company.

EXPERIENCE

UNC School of Medicine: Translational and Clinical Sciences

Institute, Chapel Hill, NC

Systems Administrator/Lead Desktop Support Specialist December 2012

- Present

Responsible for maintaining all desktops, servers, and virtual host

servers 100+ machines

Sole point of contact for all desktop support issues department

wide for 50+ user base

Support of medical staff, higher-education faculty, and medical

student users in a hospital/university environment

Maintain comprehensive inventory of all systems and their

configurations

Maintain local subnetwork within larger AD using Microsoft SCCM;

remotely and on-site

Responsible for file server and network share drive backups to both

tapes and D2D

Spec-out, configuration, procurement, Migration and

deployment/upgrade of new systems

Software expertise to include: Symantec Backup Exec, Symantec

Ghost, ActiveDirectory, Microsoft SCCM, Windows Server

2003/2008(R2), Microsoft Office [Outlook]

FrankensTech, Chapel Hill/Raleigh/Charlotte, NC, Atlanta, GA, and

Landover, Maryland

Technology Consultant May 2009 - Present

. Custom build, installation, and troubleshooting of Desktop PCs,

HTPCs, DigitalCable PCs, small foot print/thin client solutions,

web server, remote session server and SQL server in small

business environment

. Experience in data migration/back-up,

relocation/build/implementation of Linux (Ubuntu) file servers

per client needs

. Specializing in SBS, Windows Server 2003/2008 R2, Active

Directory, SOHO and HTPC Networks

. Extensive knowledge in configuration/build of desktops/servers

and secure networks for clients in financial industry:

installation/support of all necessary trade/investment/equity

and futures management software

. Networking ActiveDirectory assets, streaming HD cable/media, FTP

servers, to multiple client machines via a single central server

. Clients include: Edwards Springs Interior Designs, DealCloud

LLC, Dowdie Equities, Caldwell Presbyterian

Carolinas Healthcare Systems, Charlotte, NC

Technical Support Specialist (Contract) January 2012 - October

2012

. Travel to various medical facilities (up to 200 miles per day)

providing technical support to medical professionals and users

on a Microsoft Exchange/Active Directory network in corporate

and hospital environments to both Windows and OSX (MAC)

operating systems and PCs

. Install, maintain, and monitor the operation of

PCs/laptops/servers/thin clients, implementation of smart

devices into Active Directory/Exchange: iPhones/iPads,

Blackberry phones, configuration and programming of: network

printers, IP and analog phones (patch panel, feeder pairs, TN),

VLans, and VMware VDI

. Provide discrete support of medical information technologies

(per HIPPA standards) for: patient/MD data management programs;

IDX/GE Centricity, Electronic Medical Records; Canopy/Cerner,

and various other healthcare technologies

. Provide remote support and monitor asset management via: IBM

Tivoli/Big Fix and Citrix (Cloud Receiver)

. Troubleshoot and solve high priority break-fix issues in medical

(emergency) environment in timely manner

. Document Systems Operations policies and procedures using

Service Desk ticketing/work-order system

. Provide medical and enterprise application installation and

support

USAT Corporation, Chapel Hill, NC

Desktop/Network Support Analyst, Wireless Data Technology

Specialist March 2011 - January 2012

. Provide excellent customer support to clients, diagnosing

hardware and software problems tracked through Netsuite cloud

based SaaS via cases. Processing of RMA and other resolution

paths for client's solution

. Expertly support M2M/back-haul devices for critical

infrastructure organizations. Provisioning of smart-grid devices

on cellular networks (AT&T, Verizon, and Sprint). Programming of

custom network settings to include: WWAN/Mobile IP, custom APN,

device security settings, etc. through graphical interfaces and

AT commands

. Configuration of printers, IP surveillance cameras, GPS,

smartphones, and other devices into functioning networks

. Hardware expertise to include: all PC components, Panasonic i-

Pro network video security systems & network video recorders,

Panasonic ToughBooks, Sierra Wireless, Sixnet, Digi, and

BlueTree smart-grid/M2M modems, Verizon LTE devices, Sprint/AT&T

AirCards, Gobi modules, HP/Cisco/Linksys

[Gigabyte/POE/Multilayer] switches/routers/gateways, SONICwall

Firewall/AP, WAN VPN routers, Wifi HVAC/Thermostats,

Epson/Brother/HP Laser Printers, Itronix GoBooks, Microsoft

Exchange/multicast imaging/domain controller servers, server

racks, patch panels, punchdown blocks, RJ-45 crimping, coax,

RCA, DVR

. Software expertise to include: Windows

9x/NT/2000/XP/Vista(32&64)/7(32&64)/Server2003&2008(R1&R2)/SBS

OSX10.4/.5/.6/.7, Linux:Ubuntu/Fedora, Sierra AceManager/AceNet,

Sixnet BlueVue, Faronics Deep Freeze, Symantec Altiris/Ghost,

MS Active Directory, MS Office, Tera/HyperTerm, iOS & Android,

Adobe Professional Suite

EDUCATION

2011 CompTia A+ 220-701

875/900

2007 - 2010 University of North Carolina at Chapel

Hill Italian Studies - 90 hours completed 2007

Cresset Christian Academy

High School Diploma - College Prep

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