Customer Service Manager

Location:

Posted:

July 17, 2013

Lisa Demers

Manchester, NH ****3

********@*****.***

Objective

A position in Customer Service where my extensive experience with direct customer contact and

customer retention will help grow the business.

Professional Experience

Elite Personal Training & Fitness Manchester, NH

Front Desk Associate September 2011-May 2013

*Data Entry

*Fill out contracts

*Daily duties include, but not limited to, answering phones, scheduling appointments, assisting

members and non-members, giving tours of the club and handling complaints.

*Open and close the club

Nashua Athletic Club Nashua, NH

Membership and Corporate Sales October 2009-September 2010

*Started new memberships as well as retained current members.

*Interacted with members providing correct information in a timely manner

*Scheduled appointments

*Opened as well as closed the club as needed

Executive Health & Sports Center Manchester, NH

Membership and Corporate Sales September 1999- September 2009

*Started new membership and retained current members

*Daily Duties included, but not limited to, answering phones, scheduling

appointments, interacting with members and giving tours of the facility

*Worked as Café Manager and Manager-On-Duty

Included scheduling, ordering, checking deposit and opening or closing the

facility.

Osram Sylvania Manchester, NH

Packer and Inspector April 1988-September 1999

*Inspected and packed lamps for shipping

Education

Londonderry High School May 1982

Hesser College January 1987 January 1987

References

References available upon request