Quality Assurance Project

************@*****.*** Shilan V. Karia Mobile: 404-***-****

Professional Experience

Cox Communications Atlanta, GA

Applications & Business Process Support Analyst Mar 13 - Present

Proactively identify and recommend process changes and application

solutions.

Review test plans and perform ad hoc testing. Coordinate and participate in

User Acceptance testing.

Implement best practices as subject matter expert for past projects and

current business processes.

Provide project management, business analysis and system testing for

numerous internal software applications.

Act as a liaison between business area and technical developers to identify

and resolve project issues.

Troubleshoot and restore technical service by analyzing, identifying, and

diagnosing faults; helps identify and analyze problem causes, patterns, and

trends; recommends corrective action where appropriate.

Produce reports for management that draws data to aid in tracking

application efficiency.

The Weather Channel Atlanta, GA

Business Systems Analyst I Aug 12 - Feb 13

Configuration and maintenance of Ad Tech targeting and analytics

applications for Online Application (Weather.com) and Mobile.

Provide Ad Tech representation for operational and planning efforts in

interdepartmental negotiations.

Facilitate compilation, documentation and acceptance of business

requirements from Ad Sales, Ad Products, Inventory and Pricing, Business

Development, Campaign Specialists, and Creative Services groups.

Translate business requirements into technical specifications; present and

facilitate implementation with Site Operations, Content Development,

Application Development, Design, and Quality Assurance groups.

Involved in business process engineering and software development life

cycle (SDLC), including gathering Business Requirements, coordinating

project planning, analysis, design, development, testing and implementation

of software applications.

Document test plans and consult with QA group regarding technical

implementation details, data validation and quality control procedures in

regards to Ad Tech controlled products and processes.

Develop product requirements for mobile and web solutions (weather.com).

Organized and facilitated sprint planning, daily scrum meetings,

retrospectives and demos.

Prototype and develop new technology solutions as required.

Created Use Cases documents; UML Diagrams, User Stories, business process

models, activity diagram, screen mockups and wireframes.

Analyze, modify, and develop new business processes as required.

Turner Broadcasting Systems - CNN Technology Services Group, Atlanta, GA

Systems Analyst - Turner Technology Services Aug 04 - July 12

Analyze and evaluate requirements for custom built in-house applications,

initiate interaction with developers, project managers, and product owners.

Translate business/systems requirements into testing scenarios.

Gather business requirements, analyze data/workflows, and document the

scope using Agile and Waterfall methodologies for software development

Create user stories, plan and perform unit, integration, acceptance

testing; create specifications for systems to meet functional requirements.

Facilitate analysis meetings to elicit requirements, while providing

managers scope definition, cost benefit analysis, and project plans.

Collaborate with cross functional teams to resolve issues for business

systems, report bugs and track defects for new monitoring applications

while meeting product release deadlines.

Determine, coordinate, and fulfill Change and Problem Management requests

including configuration changes and change controls.

Coordinate with team leads to document system troubleshooting guides,

policies, and procedures.

Sage Software Inc., Atlanta, GA

Business Analyst

Aug 03 - Jul 04

Developed simple SQL statements across multiple databases to validate

application functionality.

Implemented knowledgebase articles of software bugs, troubleshooting

techniques and facilitated an orientation to teams in its successful

completion.

Offered various business models for identification and processing of

prospective clients.

Conducted customer facing JAD sessions to obtain business requirements and

transforming into functional specifications for IT developers using

iterative, RUP methodology

Turner Broadcasting Systems - CNN Technology Services Group, Atlanta, GA

Technical Support Engineering Intern

May 02 - Aug 02

Provided 2nd and 3rd tier technical support and assistance to a wide

ranging customer base on a daily basis.

Installed hardware and peripherals including hard drives, NICs, modems,

memory, printers, SCSI cards, video and sound cards.

Diagnosed and repaired software and hardware failures using diagnostic

tools.

Education

. Master of Business Administration with concentration in Information

Systems

Keller Graduate School of Management, Atlanta, GA Jun 06 - Jun 08

. Bachelor of Business Administration in Computer Information Systems

& Business Management

Georgia State University, Atlanta, GA Aug 98 - Aug 02

. Certifications: ITIL V.2 (Foundation), Dell +, A+ & Net+,

Toastmasters International - Competent Communicator

Computer SKILLS

Operating Systems: Unix, Windows Vista/XP/ME/2000/NT 4.0, MAC OS 10.5,

Windows 2000/2003 Server

Database: Microsoft System Center Operations Manager (SCOM), Microsoft

Access,

Software Packages: Jira, Wiki, Confluence, Business Objects, SharePoint,

SalesForce.com, BMC Software, Mercury Business Availability Center,

Rational Rose Case tool, Experienced with SDLC, Agile, UML, UAT, SCRUM

methodologies and ITIL for Best Practices

Contact this candidate