Customer Service Manager

PROFESSIONAL SKILLS

Mission and customer service oriented

Expert facilitator and budgetary manager.

Dedicated, professional and resourceful...outstanding team player

Excellent multi-tasking capabilities

Proven to be self motivated and self sufficient

Quick learner with excellent critical thinking and analytical skills

Superior communications skills - oral, written, presentation, and negotiation

Work independently and in team environments, while successfully meeting timelines

and project objectives

Easily comprehend and resolve technical issues, whether it be software or hardware

Demonstrate ability to direct, coordinate, and motivate people and teams

Technical expert; dedicated manager of management policies and procedures

PROFESSIONAL EXPERIENCE

US Army

Specialist - Retired

June 2012 - Jan. 2013

Officer Candidate School MOS

B&P Company

Operations and Accounting Manger, Centerville, Ohio

Sept. 2010 - June 2012

Manage 5 departments and all employees their-in

Personally handle all wholesale accounts

Facilitate HR functions including employee schedules, payroll, taxes, reviews,

raises, and bill paying

Monitored gross margin, profit margin, payroll dollars, and expenses

Order any and all products needed for operation of the entire company

Create, establish and enforce company policies and directives world wide

Northeastern Local School District

Substitute Teacher, Springfield, Ohio

Sept. 2009 - Sept. 2010

Educator/Mentor for students of all ages

Provide indirect assistance to students to stimulate their minds

Teach students how to overcome difficult tasks through organization and critical

thinking

Handle any and all behavioral problems as they arise

Target Corporation

Executive, Trotwood, Ohio

Sept. 2000 - Oct. 2009

Recruited talented individuals, conducted employee training, managed work

schedules, and performance reviews

Instrumental in training and developing new employees with no previous industry

experience

Facilitated HR functions and create all direct report schedules

Supervised and coordinated team on daily basis, including setting and meeting

deadlines

Organized, planed, and facilitated all operational functions of $25 million dollar

business

Directed and managed operations for 5 direct report team leaders, 50 direct

reports, and 50 non-direct reports

Analyzed processes, developed improvement programs, implemented significant changes

when necessary

TECHNOLOGY EXPERIENCE (Fundamental and Higher Knowledge)

Systems: Windows, Mac, DOS, Linux;

Computer Languages: C#, Visual Basic, JavaScript, HTML, .PHP, XML

Computer Software: MS Office Suite, Macromedia Dreamweaver, Adobe Photoshop,

QuickBooks (certified)

Database Tools: SQL, MS Access, My SQL

Other: TCP/IP, Firefox, Internet Explorer, Safari

EDUCATION

Keller Graduate School of Management

January 2008 - June 2009

Masters of Project Management, with distinction

Beavercreek, Ohio

Keller Graduate School of Management

August 2007 - December 2008

Masters of Business Administration, Information Systems Management, with

distinction Beavercreek, Ohio

DeVry University

August 2006 - June 2007

Bachelor of Technical Management

Beavercreek, Ohio

Clark State Community College

September 2004 - June 2006

Associates of Applied Business, Computer Software Development

Springfield, Ohio

Contact this candidate