US IT Recruiter

PRAVEEN RAJ

*/*** ******** *****

Cell:

082********

K.Vadamadurai,Coimbatore

**********@*****.***

641017

Objective

My desire is to find a stable yet challenging position in a professional

environment in which to learn new technologies and skills while utilizing

my previous experiences to improve beyond my current abilities. I expect to

build a strong business relationships within the company and with clients;

and to exceed expectations in all aspects of my work.

Core Competencies Include

* Driving the development of high performance and superior customer

service.

* Creating and team that supports client programs, service and products

effectively.

* Ensure service levels are satisfied by leading floor management and

workflow distribution.

* Maintaining talk/wrap time, service, data and both customer and

management satisfaction levels.

Professional Experience

. Unbounded Solutions, Inc. Atlanta, GA

March2011-Present

(Operating offshore from Coimbatore, India)

. Worked as Recruitment & Staffing Executive.

. Successfully recruited candidates at all levels of expertise's across

diverse technical skills.

. Developed and Implemented comprehensive recruitment strategies in order

to attract screen, recruit and presenting qualified candidates to hiring

managers.

. Recruited for contract, contract-to-hire, permanent and local position

for Information Technology clients all over USA.

. Expertise in screening candidates,interviews, sourcing strategies,

personality evolutions and gauging requirement fit.

. Negotiated salaries and hourly rates, extended offers of employment to

successful candidates and filled all the necessary paper work after the

hire.

SUTHERLAND GLOBAL SERVICES ( Chennai,TN)

Feb 2009- Feb 2011

. Recognized as "#1 Customer Service Rep" (out of 150 reps in division).

Ranking was based on accuracy, customer service, duration of calls and

availability.

. Helped cutomers to identify services/products that best suited their

needs.

. Became the lead "go-to" person for new reps and particularly challenging

calls as one of the company's primary mentors/trainers of both new and

established employees.

. Officially commended for initiative, enthusiasm, tenacity,

persuasiveness, intense customer focus and dependability in performance

evaluations.

. Completed voluntary customer service training to learn ways to enhance

customer satisfaction and improve productivity.

. Deliver outstanding service, exceed expectations and build long-term

loyalty.

. Greet transfer and hold calls,build rapport, listen, clarify and manage

conversational flow,manage upset customers, conflicts and challenging

situations.

KGISL Private Ltd. (Coimbatore,TN)

April 2006 - Feb 2009

. Supervised and motivated the team members, as team coach.

. Provided technical support and customer service excellence.

. Facilitated and expedited the escalation of customer service issues..

. Answered to customer inquiries and calls regarding the product orders.

. Provided high quality customer service.

. Kept appraised of services, products and promotions.

. Collected payments and customer information on orders placed.

. Trained the agents on product.

Education

. B.Sc. Information Technology (2006 - 2009)

KG College of Arts & Science Cbe.

. BRINDAVAN,State Board, Computer Science(Jul 2004-2006)

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