Manager Customer Service

Evelyn Owens Rogers

**** ******* **.

Rocky Mount, NC 27801

Cell Phone: 252-***-****

Email: ******@**********.***

• Owner of Income Tax Preparation Business 1996-2011, which consisted of 93 clients. 22 years Income Tax Preparation

experience; 13 years Small Business Bookkeeping and Payroll experience.

• 2 years Part-time Off-Season Office Manager and 2 years, Year-Round Office Manager, with staff of 15 employees.

• 10 years Production Planner/Scheduler: Progressed from Factory Worker, Inventory Clerk, Production Control Clerk,

Order Service Expeditor to Production

Planner/Scheduler within 5 years at Schlage Lock Company.

[10-1979 to 10-1980] Nash Tech (Nash Community College) Rocky Mount, NC

Professional

Education Experience

Key

Accomplish-ments

• Notary Public of Edgecombe County, NC 1991 to 2001

[2008] Nash Community College Rocky Mount, NC

Computer Skills for the Workplace (3.3 CEU)

Computer Skills for the Medical Workplace (3.6 CEU)

[2000] Real World Training Raleigh, NC

Mastering QuickBooks Software Seminar (14 Hrs. CPE Credits)

[1992] Falls Road Baptist Church Rocky Mount, NC

Understanding And Using Your Personal Computer

[1990 to 2011] Subscribe to various Income Tax & Bookkeeping update services yearly; On IRS email list for tax &

payroll updates; Research tax & payroll laws in IRS & State Publications, on their websites.

[1988 to 1995] H&R Block Income Tax School Rocky Mount, NC

H&R Block Basic & Intermediate Income Tax Preparation Courses (Each Year)

Business Administration (18 Hrs. Credit towards Associate’s Degree)

[08-1958 to 06-1971] West Edgecombe School Rocky Mount, NC

High School Graduate

[04-13 to 07-13] Cintas Corporation Greenville, NC

Onsite Customer Service Assistant

I worked at an onsite customer location in Rocky Mount, NC, for Cintas Corporation. My job duties consisted of setting up

and organizing a new position, setting up historical customer order and delivery slip books for easy location of prior

customer orders, tagging uniforms with style and size tags for easy location of garments, maintaining and issuing fitting

samples, assisting customers in the process of sizing and ordering uniforms, assigning lockers numbers and locker

combinations, completing Order Sheets, placing online orders, assisting in expediting delinquent orders, processing daily

and weekly reports, attending monthly safety meetings in Greenville, NC.

[01-12 to 02-12] RBC Bank Rocky Mount, NC

Accounting and Office Clerk (Temporary - Full Time)

Due to the buyout of RBC Bank by PNC Bank, I was hired through Spherion/Randstad Staffing Service, to work for RBC

temporarily for 7 weeks, to scan into the computer system and make copies of 10 years of Corporate tax returns for RBC

Bank, so the originals could be turned over to PNC Bank. Made index, folder and binder labels.

[10-08 to 02-11] State Employees’ Credit Union Rocky Mount, NC

Teller & FSO Officer

Performed duties of Teller, Document Scanner and Receptionist

[01-96 to 03-11] Rogers Tax Service Rocky Mount, NC

Self Employed - Tax Preparer/Bookkeeper/Payroll

Seasonal & Part-time - Most work performed December to April (85 hrs. week). Interviewed clients; Prepared Federal & State

personal & small business Income Tax Returns; Authorized IRS & NC E-File provider 2002 through 2011. Researched tax

laws through IRS & NC publications, from their websites & several update services; Informed clients of tax laws, available

solutions & their present & future ramifications; Assisted clients with responding to IRS & State letters; Provided bookkeeping

& payroll services for 3 small businesses; Issued paychecks, W-2’s & 1099’s; Prepared monthly, quarterly, & yearly Federal &

State payroll reports; Downloaded software, forms & publications from internet.

[01-89 to 12-95] H&R Block Rocky Mount, NC

Office Manager & Tax Preparer (Part Time)

Seasonal & Part-time - Most work performed Dec. to April (40 hrs. wk.), other months (16 hrs. wk.) Made bank deposits &

reports; Ordered office supplies; Maintained work schedules & time cards; Interviewed receptionists; Interviewed clients;

Prepared tax returns; Researched tax laws; Corrected tax return errors; Informed clients of tax laws, available solutions & their

present & future ramifications; Responded to client IRS & State tax letters; Provided tax & H&R Block tax course information to

inquiries; Cleaned & set up 3 offices; Installed & maintained computers & software; Trained employees to use computers &

software; Only year-round employee in Rocky Mount. Managed 15 employees. Reported to District Manager.

Professional Memberships References

Office Equipment And Software

[05-72 to 02-88] Schlage Lock Company Rocky Mount, NC

Held the following positions during my 16 year employment at Schlage Lock Company:

Production Planner/Scheduler (10 years)

Performed all Planner/Scheduler functions related to production, purchase or transfer orders, by MACPAC MRP

implementation; Issued Schedules; Monitored material availability, production progress etc. affecting schedules & production;

Ordered materials; Set priorities; Requested air shipments; Revised schedules & issued orders to suit order changes,

cancellations, revised forecasts & machine capacity; Initiated written or oral correspondence within manufacturing

departments nationwide; Advised & coordinated engineering & other changes with line management; Made surplus or

obsolescence disposition recommendations; Initiated & maintained Item Masters & proper MRP parameters through Blueprint

analysis, etc. Provided work guidance to Production Control & management staff; Outsourced & monitored assemblies at

vendors; Originated & implemented forms & data to simplify & increase production; Inventoried storeroom yearly.

Order Service Expeditor (6 Months)

Set ship dates for negotiated or priority orders; Initiated action to eliminate delays or establish priorities by expediting flow of

component parts & completed units within manufacturing organizations nationwide; Investigated status & progress toward

completion, relaying anticipated ship dates by written or oral correspondence to customers, dealers, sales, or company

personnel; Notified proper personnel of additional changes or rescheduling; Performed duties of Order Service Coordinator

during temporary absence.

Production Control Clerk (22 Months)

Assisted Production Planners; Scheduled & monitored production & Traveling Requisitions for vendors, by MRP

implementation; Exploded Export & Transfer orders to determine parts requirements & entered Parts Requests Tickets;

Monitored & requested component parts required for production from vendors or other manufacturing organizations

nationwide; Maintained & updated Blue Print drawings, Change Authorizations & Procedure Manuals with changes &

obsolescent parts; Inventoried storeroom yearly.

Inventory Clerk (18 Months)

Reconciled Packing Slips to Purchase Orders; Received in material from vendors; Maintained Parts Request tickets; Initiated

Inventory Requests; Researched inventory transactions & packing slips to resolve discrepancies; Submitted transactions to

adjust Stock Status On Hand quantities, as warranted; Ordered & maintained office supplies; Wrote job descriptions,

Maintained time cards & absentee reports for Storeroom employees; Inventoried Storeroom yearly.

Assembly Line Worker (21 Months)

Assembled interior door locks on conveyor line; Weighed, counted and boxed items in Bulk Pack area; Inventoried conveyor

line, Bulk Pack and Storeroom yearly.

American Institute of Professional Bookkeepers (AIPB) 1998 to 2009

National Association of Tax Professionals (NATP) 1996 to 2011

Triangle East Computer Users Group 1992 to 1996

Notary Public for Edgecombe County, NC 1991 to 2001

Computer, Teller Cash Drawer, TCD Machine, Scanner, Internal & External CD & DVD Burners, Zip & Hard Drives,

Internet, Calculator, Copier, Typewriter, Fax Machine, Printer (Laser & Dot Matrix), Microfiche Machine, Postal Scale,

Blueprints, XP & 7, Microsoft Works, Microsoft Outlook Express, Microsoft Word, Excel, PowerPoint, QuickBooks Basic,

QuickBooks Pro & Payroll, TaxAct., Margo, Margo Platform & Bob White

Available upon request.

Contact this candidate