Brian Harke

PO Box ***

Indian Trail, North Carolina 28079

704-***-****

ab9j61@r.postjobfree.com

BUSINESS PROFILE

Resolute and top-performing manager who is profit-oriented and innovative

in all business procedures. An action person with a proven record of

success in multiple industries. Ability to gain customers' confidence and

trust by building long-lasting, rewarding relationships. Adjusts to change

easily by creating new and improved methods to reach goals and objectives.

Energetic, self motivated and dedicated in pursuit of goals. Possesses

superior management and organizational skills. Likes to accept new and

different challenges, solve difficult problems and producing desired

results.

AREAS OF EXPERTISE

Claims Management Estimating General Contracting

Customer Service Problem Solving Marketing

Sales Property Management Contracts/Negotiations

Recruiting/Hiring/Trainin Costs Controls Inventory Management

g

Relationship Building Leadership Team Development

ACCOMPLISHMENTS

. Handled hundreds of claims. Tracking claims using XactAnalysis and

reviewing claims for accuracy and compliance. Making corrections using

Xactimate. (Insurance Claims Adjusters)

. Identified and made recommendations of innovative designs in residential

and commercial projects. Delivering a product that allowed the customers

best use of their space. (All Companies)

. Utilized contracting license to be qualifier for Premier Estate Homes.

Assisted in the construction of $1.6 million to $14 million homes.

(Premier Estate Homes)

. Founded and headed a corporation building custom homes. Produced high

quality, custom homes in the greater Charlotte area. (Executive Designer

Homes)

. Authored and implemented a safety program which prevented injuries to

workers and customers that would have resulted in lost work. (Executive

Designer Homes)

. Developed a marketing plan using printed material and creating websites.

Increased exposure of products among prospective buyers and area real

estate professionals. (Executive Designer Homes)

. Compiled customer data allowing supervisors easy access to critical and

relevant information. Reduced errors and delays in production by better

organization and communication. (Grimmer Kempf & Associates)

. Managed a local ProHome warranty franchise by reducing a 6 month backlog

of warranty claims to an average of 3 weeks. Ryland Homes won the J.D.

Powers and Associates award for customer service during the contract

period. (ProHome)

. Promoted to sales manager responsible for marketing, sales, and contract

negotiations, shrinking an oversupply of standing inventory while

increasing the demand for new production. (D. Ballard Construction)

PROFESSIONAL EXPERIENCE

2012-Present AutoZone Memphis,

TN

Retailer of automotive parts

Indian Trail, NC

Part Time Manager

Manage sales staff, customer service, inventory control,

manage funds

2011-2012 Insurance Claims Adjusters

Charlotte, NC

Independent claims processing provider

Inside Handler - MetLife Account

Managed outside adjusters, tracked claims, reviewed and

approved claims

2005-11 Executive Designer Homes, Inc. Indian

Trail, NC

Builder of affordable custom homes

President

Managed all aspects running a residential

building/remodeling company

2009-10 Premier Estate Homes, LLC

Matthews, NC

Extreme luxury home builder ($3 million plus)

Division Manager

Start-up division building homes in the $200s to the $300s

price range

2002-05 Grimmer Kempf & Associates, LLC

Matthews, NC

Luxury home builder

Manager of Customer Service/Property Manager

Managed warranties and day to day operations of several

office buildings.

2000-02 ProHome, Inc. Wichita,

KS

Third party warranty management company

Charlotte, NC

General Manager (Charlotte Office)

Managed, recruited, hired, trained - all services

1995-00 D. Ballard Construction

Monroe, NC

New home construction

Construction Supervisor/Sales Manager

Complete operations/selling

1994-95 Pep Boys

Philadelphia, PA

Retailer of automotive supplies Rock

Hill, SC

Assistant Manager

Managed all aspects of retail store

EDUCATION

Onondaga Community College Syracuse,

NY

Associate of Applied Science (Computer Science 1988)

State University of New York at Cortland

Cortland, NY

Bachelors of Science (Psychology 1993)

CERTIFICATIONS

NC Real Estate Broker

NC Residential Builder

NC Licensed Claims Adjuster

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