Manager Project

CAROLYN PETERSEN

**** ********* ****. ********, ** L6M 3P6 C 416-***-**** T 905-***-**** ab9j2s@r.postjobfree.com

PROFILE

A project-driven, customer focused Manager and Change Agent known for the ability to source, secure, mentor

and retain the right people. Experienced in multiple industries, acts as the conduit between I.T. and business and

adapts to change and diversity, thriving in a fast paced, competitive leading edge environment. Known as

problem solver and an articulate communicator, simplifies technical jargon and builds rapport with everyone

regardless of level, culture and background. A fast learner and a strong proponent of continuous education, is

resourceful, decisive and patient and able to produce timely and cost effective deliverables.

Team Leadership Project Management

Software Development & System Integration Budget Management

Client & BA Management Change Management

PROFESSIONAL EXPERIENCE

BANK OF MONTREAL TECHNOLOGY AND OPERATIONS 2007 - 2013

Application Software Development Manager

Reported to the Tech Head for the Private Client Group, with a team of up to 12 Developers / QAs, was

accountable for the support and development of 40 financial applications for 4 LOBs (Private Client group - PO,

WBPO, InvestorLine and Research). These applications required a variety of skills such as Java, C#, VB6, NET,

SQL, Oracle, Access and Powerbuilder using SDLC, AGILE or Rapid Development, with CMMI 5 project

framework, ISO and ITIL.

• Managed projects utilizing cross functional teams of up to 24 fulltime, contractors, Global

Resources, Consulting firms and 3rd party vendors consisting of Developers, QAs, BAs, BTSs and

STSs

• Managed and met the target of 99.9% accuracy forecasting up to 14 budgets per year relating to

Regulatory, Maintenance, Discretionary and Departmental funding (Average funding 350K to

450K)

• Participated in the yearly proposals of budgets including business cases, requests for funding,

approval, creation and closure

• Led projects creating or refining the efficiency of applications which the business use to meet

government regulatory timeframes (ie.NI-24101) ensuring compliance and increased credibility

• Planned and managed 5 to 10 currency upgrades per year (both hardware and software) for critical

applications

CGI 1998 - 2006

Practice - Project Manager (2004 - 2006)

Reporting to the Director of Consulting Services, managed a team of up to 30 Developer, BA and QA resources

which developed and supported quality web applications utilizing hub, portal (Java and .NET) technology on time

and within budget for the telecommunications industry.

•Acknowledged for mentoring inexperienced web services professionals with diverse I.T. skills,

reducing the need to hire more experienced workers, increasing the profit margin on resource

costs by over 10%

•Project managed the Antivirus and Spam Project which installed third party software for all of Bell

and CGI (60,000 users) which involved over 40 groups and dozens of servers utilizing various e-

mail solutions

•Dynamically negotiated, managed and deployed resources across multiple projects and clients,

ensuring that Resource utilization was 100% with no negative impacts to projects

Senior Consultant - Technical Project Lead (1998 - 2004)

Led or shared responsibility for various Bell Canada projects ranging in value from $100,000 to $1 million,

utilizing 10 to 20 I.T professionals, using AGILE (ICE) or Rapid Development.

• Acted as the prime point of contact between the CGI Development and the client to steer the

projects through to completion

• Partnered with clients to define their requirements, designed the technical aspects, devised project

schedules and deadlines

• Successfully led a project allowing Bell and non-Bell vendors the ability to create and manage

orders using portal technology accessing information on the hub - replacing the old process of

faxing the order to Bell

DELRINA (SOFTQUAD / CAROLIAN) 1992 - 1998

Project, Product Implementation, IT & Technical Support Manager

Held various positions at both software companies, including staffing, budgeting, costing, scheduling and tracking

of I.T. assignments focused on software for web publishing, (HTML, XML and mainframe system software).

• Controlled all facets of call centre management including budgets, salary/performance reviews,

Recruitment and training for 10 Customer Service Representatives

• Managed the company I.T. department with full accountability for ensuring operational excellence

24/7 utilizing varied software and hardware

• Provided technical presales support to the sales team and post sales support to the client

• Created technical courses and taught/trained clients in the use of the products

DOMTAR CHEMICAL GROUP 1991 - 1992

Subject Matter Expert - Technical Consultant- Developer (Contract)

Customised and performed currency upgrades for the Collier Jackson Accounting software; conceived, executed,

and implemented major business requested and technical changes (new GL tree) without business interruption.

CAROLIAN SYSTEMS 1987 - 1991

Technical Support Manager (Pre and Post Sales)

Led by example in supporting 10 critical system software products, debugging software and troubleshooting

Fortune clients’ problems. Managed budgets, salary/performance reviews and recruitment for a department of 12

technical support staff.

DOMTAR CHEMICALS GROUP 1982 - 1987

Systems Analyst and Cobol Developer

NORTEL 1978 - 1982

Systems Analyst and Cobol Developer

EDUCATION AND PROFESSIONAL DEVELOPMENT

Career Academy PMI courses, PMP In Progress

BMO Institute for Learning Certificate, CTD Leadership Development

Managers Program

Pink Elephant Inc Certificate, ITIL

George Washington University Certificate, Managing Projects in Organizations

Peak Performance Certificate, High Performance Management

Peak Performance Certificate, Survivor Skills for the New Manager

Control Data Institute Diploma, Programming and System Analysis

COMMUNITY RELATIONS

Host a Veteran Fishing Derby (http;//hostaveteranfishing.ca) Volunteer 2009 - 2013

Big Sisters Volunteer 2007 - 2009

HOBBIES AND SPECIAL INTERESTS

Yoga, Walking, Bicycling, Reading, Needlework, Boating, Refinishing and Renovating

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