HR Administrative Assistant/Office Manager/Customer Service Rep
Resume:
Garner, NC *****
Barbara J. Simerson
****.********@*****.***
Profile
A highly motivated individual with an effective combination of
organizational abilities and outstanding
communication and relationship-building skills with a genuine
commitment to customer service and achieving results.
Skills Summary
Effective verbal and written communication skills
Establishing priorities and managing multiple simultaneous projects
with constant detail management
Exceptional Planning and organizational skills; detail oriented
Proven ability to solicit, build and maintain positive customer and
vendor relationships
Project management experience
Highly self-disciplined, extremely motivated and always enthusiastic
Working knowledge of Microsoft Word, Excel, Outlook
Summary of Career Advancement
Research Triangle College of Health Sciences and Technology, Morrisville,
NC 2013
Office Manager/Admissions Officer
Opened new office and established current operating systems;
ordered supplies, set up vendor accounts and
billing processes
Created file system for faculty and students
Responsible for all admissions paperwork and proper
documentation in accordance with NC State regulations;
collected and deposited tuition fees
Liaison for Building Management Services
Healthways, Inc., Morrisville, NC (Raleigh Well Being Information Center)
2006 - 2013
(Healthways is a health management solutions company)
Office Manager/ HR Assistant/Senior Leadership Administrative
Assistant/Receptionist/ Facilities Coordinator
Primary contact for internal and external customers through front
desk receptionist proximity
Assisted Human Resources Department with any/all department needs &
projects; trusted with confidential colleague
information, sensitive situations and business information; managed
HR filing system and document storage; managed interview schedule;
responsible for new-hire paperwork and initial welcome calls;
implemented licensing application process
and tracking for all center Registered Nurses
Created and managed several Rewards and Recognition Programs to
enhance colleague engagement
Active member of Corporate-Sponsored Well Being Committee; promoted
programs to enhance a healthier environment
Coordinated site-wide event planning and customer visits; scheduled
and supervised all catering
Offered administrative support to Senior Vice President, Executive
Director and other senior leadership personnel; booked
executive travel; prepared & submitted expense reports for Senior
Leadership Team
Responsible for office billing and vendor relationships; submitted &
tracked invoices for payment; owner of corporate
purchasing credit card/responsible for expense report submission;
communicated with corporate financial departments
Ordered all supplies; implemented inventory controls; adhered to
strict operating budget; provided line item budget information
to site director for major maintenance projects
Served as liaison for Building Management Services; communicated
concerns with Leadership Team
Primary contact for build-out expansion project; held daily meeting
with key contractors; messaged updates to
leadership and colleagues
Supported IT department with security issues; maintained passwords
and building access codes for call center; possessed
building keys with 24/7 accesses
Member of In-house Safety Committee; assisted in creating standard
policies and procedures for colleague medical
emergencies & emergent facility safety concerns and evacuation plans.
Coordinated with building services to schedule bi-annual fire drills
& shelter-in-place drills.
Corporate/Local Manager/Owner of BRP & CMP Plans; responsible for
monthly local and corporate updates for plan
maintenance
Randstad US, Raleigh, NC
Receptionist, Administrative Support
Internal position; reception and talent liaison; provided superior
level of customer service
Offered administrative support for on-site agents; organized files and
facility for site audit
2005 - 2006
The Franklin Group/Ventiv Pharma Services, Somerville, NJ 2001 - 2005
Institutional Patient Assistance Program Coordinator
Senior Customer Service Representative
Responsible for daily operations of multiple revenue-generating hospital-
based patient medication assistance programs
Assisted in designing, testing and implementing new programs that
provided medication to indigent patients
Served as primary client contact delivering quality and timely
customer service
Interacted with hospital professionals; ensured PDMA and HIPAA
compliance
Tracked and monitored problems to insure timely resolution;
effective trouble-shooting
Placed bulk pharmacy replacement orders and tracked shipments for
200 facilities; provided monthly client reports
Coordinated program compliance auditing procedures; conducted
initial audits with auditing team acting as
company/program liaison
Wood Company, Allentown, PA 1998 - 2001
Manager of Corporate Dining Services
Effectively managed complete dining operations for Schering-Plough,
Kenilworth, NJ
Directed all dining operation activities for building of 450 people
- purchasing, budgeting, inventory control,
weekly menu planning and all related services, staffing/training,
health code compliance, supervision of 15 kitchen
staff, corporate event planning
Developed and conducted "Train the Trainer" classes to strengthen
company-wide cross-training efforts
The Madison Hotel, Morristown, NJ 1988 - 2001
Catering Coordinator; Assistant Off-Premise Catering Sales Associate
Assisted Catering Director with private parties and events; banquet
server transitioned to head Ma tre d'
Coordinated staffing; assisted with all levels of training
Maintained working relationships with all hotel departments to
ensure cooperation with event execution
Coordinated details for large events; on-site liaison for clients
and vendors
Responsible for increased department sales
Managed driver/maintenance log for department vehicles (2 vans, 4
trucks)
D.J. Storch and Associates, Summit, NJ 1986 -1994
Assistant Account Executive, Project Coordinator
Served as primary media coordinator for pharmaceutical product
launches
Maintained print and video media library for pharmaceutical public
relations agency
Assembled and distributed product launch press materials; provided
on-site administrative assistance
Compiled pre and post event media coverage analysis reports based on
trade and consumer placements
Scheduled training for corporate spokespersons; provided feedback as
member of in-house consumer panel;
Transcribed audio tapes for spokespersons
Assisted comptroller with multi-site inventories
Education and Training
Kean University, Union, NJ
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