Marketing, customer service, office management, medical office

TRACEY M. BARNEY

** **** ***** ****

North Attleborough, MA 02760

508-***-**** (H) ( 617-***-**** (M) ( ab9iud@r.postjobfree.com

PROFESSIONAL EXPERIENCE

ASSOCIATION SYSTEMS, INC. January 2012 - March 2012

Marketing Consultant

Contracted to improve the performance and profitability of a trade

association's professional development and state licensing program serving

its 250 member companies. This was accomplished through the development

and implementation of improved marketing, enrollment, and credentialing

processes that substantially increased participation, revenue, and attendee

satisfaction

. Scheduled 16 classes enrolling over 200 students while booking facilities

and instructors resulting in association revenue of $30,000 for first six

months of 2012

. Created templates and content to promote classes through a variety of

media including email, outbound phone calls, flyers, association

newsletter, and displays for distributor use, as well as association

website resulting in dramatic class enrollment increases over prior year

. Successfully deployed "Prepay for 3 Classes" discount offer ensuring the

return of students for future classes and collecting almost 200% of

revenue compared to prior year and reducing future marketing and

enrollment expenses

. Developed administrative support processes for contracted instructors to

ensure they had all classroom and course materials and student attendance

sheets

. Created Microsoft Access database to manage student and course enrollment

history and managed the enrollment, registration, and payment processing

for all students in scheduled courses

. Updated and redesigned enrollment and application forms and other

marketing materials for education division to simplify enrollment and

reduce administrative processing time

. Refined process to ensure that students received proper certificates upon

completion of course

. Developed inventory procedure to maintain and track course materials and

course books

NORTH ATTLEBORO MEDICAL CENTER April 2011 - December 2011

Receptionist and Medical Records Clerk

Started as volunteer and then hired as a part time temporary employee to

help existing staff members develop administrative processes and reduce

response times for patient inquires to improve patient satisfaction

. Processed all Medical records releases in timely manner reducing turn-

around time from 4 weeks to 3 days improving patient satisfaction and

reducing follow up telephone volume

. Greeted and registered 25-50 patients daily in a courteous, polite and

helpful manner

. Respected and maintained privacy of all patients, assuring patient

confidentiality at all times

. Provided efficient and professional telephone service attempting single

call resolution wherever possible

. Collected and posted fees according to insurance guidelines; prepared

daily financial registers and submitted all forms and fees to the billing

department

. Scheduled appointments according to established procedures as well as

confirmed all upcoming patient appointments

. Handled Insurance referrals and verifications

. Maintained and scanned Medical records eliminating 6 week backlog and

reducing patient telephone calls

. Processed prescription refill requests

AMVET BOULEVARD SCHOOL 2002 - 2011

Volunteer, 2005-2011

. Produced all advertising collateral for sales of first Amvet Boulevard

Yearbook

o Managed, collected, and coordinated all photos and yearbook content

o Designed page layouts

o Negotiated pricing and scheduled delivery dates with online publishing

company

. Chairperson of Mother/Daughter Event (Miracle on 34th Street, Stadium

Theater)

. Volunteered for multiple schools activities: Book Fairs, Library, field

trips, etc.

Enrichment Coordinator, September 2002-June 2005

. Responsible for researching curriculum based programs to meet specific

school and teacher needs as well as providing fun and interesting

programs for the students

. Communicated with Principal and teachers regarding upcoming programs and

coordinated scheduling of programs to coincide with classroom curriculum

. Maintained spreadsheets of costs for grades K-5 to ensure enrichment

programs were executed within budget

. Negotiated pricing with performers within budget while providing the best

programs for the children

. Booked locations for programs and coordinated with area schools to share

in programs to help keep costs down

. Produced collateral, program content and managed communication to keep

parents involved and interested in their child's education

. Maintained calendar for all booked programs, met with performers on show

dates to ensure all their needs were met and processed payment to

performers

. Produced program evaluation sheets for teachers to rate programs, provide

input and possible interest in rebooking programs for following year

SC DIRECT, INC. 1995 - 1997

Print Production Buyer, January 1996-June 1997 (Promoted)

Traffic Manager, April 1995-January 1996

. Managed $5 million Professional Education catalog program

o Coordinated monthly catalog creation, circulation plans, film production,

and press and bindery schedules in order to meet scheduled mail dates

o Managed manufacturing expenses, paper costs, and postal regulations to

ensure catalogs were built and mailed efficiently

o Tracked and approved costs to ensure projects stayed within budget

. Composed and published internal procedure of work flow between key

departments such as Marketing, Inventory Control and Production

. Acted as a liaison between Marketing and Art Department

o Determined Marketing needs, offered solutions and creative input to

develop effective print collateral

o Communicated with traffic manager to plan production schedules and ensure

on-time completion of jobs

. Outsourced all internal printing needs, obtained best pricing, lead times

and terms, coordinated with external printing facilities and/or mail

houses to ensure projects met completion dates and remained within

budget.

QUADRANT SOFTWARE 1994 - 1995

Marketing Coordinator

. Acted as liaison with Ad agency responsible for design, proofing, and

production of collateral materials

. Coordinated all aspects of trade show and conference promotional exhibits

. Wrote copy for newsletters, press releases, brochures, and other

promotional materials such as specification sheets, marketing letters to

customers, policy and procedure manuals

. Managed a team of six telemarketers who located and qualified prospects

for the sales force

. Recruited and hired telemarketers. Maintained relationships with area

colleges to identify candidates for job openings and internship

opportunities

BALFOUR 1988 - 1993

Regional Customer Service Manager, January 1990-December 1993 (Promoted)

Account Executive, August 1988-January 1990)

. Regional Customer Service Manager responsible for management of customer

service functions for Balfour's two largest accounts, AT&T and DuPont

representing 30% of Recognition Products Division annual sales ($10M)

. Managed a team of eight including two Account Executives, five Order

Entry Clerks, and a Repair Department Representative

. Managed the relationship between the Advertising Department and the

Client in the development of customer brochures, order forms, and other

collateral

. Successfully coordinated monthly mailings (75,000 annually) with

fulfillment house, managed inventory of all collateral materials

. Coordinated scheduling with internal Manufacturing, Purchasing, and

Distribution departments to ensure on-time delivery of gifts for company

award presentations, played a key role in improving on time delivery from

70% to 95%

. Defined system and reporting requirements working directly with MIS to

enhance and improve customer service

. Prepared monthly reports outlining problem areas, created and presented

action plans for improvement to both senior manager and customer

EDUCATION

Bryant College, Bachelor of Science, Marketing, 1994, GPA: 3.5

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