Human Resources Customer Service

Steven Shoots

Seeking Human Resources Opportunities

********@*******.***

Experience

Human Resources Manager KY/TN/GA Market at Borden Dairy

July 2008 - May 2013 (4 years 11 months)

Serving as Kentucky, Tennessee and Georgia

market HR manager for 2 fluid milk dairy processing and 15 distribution facilities of over 600 employees in a

multi- union environment (3 unions with 6 CBAs). Responsible for all levels of local, state & federal

compliance reporting. Responsible for DOT accountability including CSA 2010 and FMCSR. Coordinate

safety efforts to maintain OSHA record-keeping accountability.

Human Resources Manager at Rainbow, Inc

July 2006 - July 2008 (2 years 1 month)

All HR and related tasks in a manufacturing facility of 60 employees. As this was a relatively new,

international company, I introduced and implemented HR programs and policies that were previously

non-existent. My personal influence in these efforts made an immediate, positive impact on employee morale,

safety, and productivity.

Executive Director at American Red Cross, Mad River Chapter

May 2002 - May 2006 (4 years 1 month)

As the chief executive officer of the local unit, I was responsible for the efficient and responsive delivery of

American Red Cross services within my chapter's jurisdiction. This required setting a vision for the chapter's

direction based on local community, customer and donor needs; and to plan for, procure, develop, and sustain

the financial, human / volunteer, and physical resources required to realize that vision. Critical to this role

was influencing and developing collaborative relationships with external audiences, including government,

business, other charitable and social service agencies, and the media. Specifically, I was responsible for

day-to- day management of the business operations and systems essential to a service delivery unit of the

nation's leading charitable humanitarian service organization. These included strategic planning, customer /

donor relations, financial and human resource management, information systems, organizational

accountability (national, regional, state), fiduciary and legal compliance.

Human Resources Coordinator at Lowe's Home Improvement

May 1998 - May 2002 (4 years 1 month)

Coordinated Lowe's training programs to ensure that all store employees were trained in company

philosophy, policies, procedure and product knowledge. Coordinated all aspects of employment information

including recruiting, job postings, compensation and benefits, performance management, payroll, safety and

other assigned programs to assure proper, consistent application and administration of human resources

policies and practices. Additional duties included public affairs, and local marketing.

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Accomplishment: Recognized by Ohio Governor Taft as Employer of the Year (2000), and runner-up (2001)

in conjunction with Ohio Rehabilitation Services.

Infantry Section Leader at US Army

October 1983 - April 1997 (13 years 7 months)

As an Infantry Section Leader, I was directly responsible for the training, morale, and welfare of up to 40

Soldiers. Planned, executed, supervised and assessed a wide range of training events to include team building,

technical and tactical job proficiency, communication, and new Soldier orientation. Performed monthly,

quarterly, and annual performance evaluations of first line supervisors. Advised senior Officers and

Non-Commissioned Officers on training scheduling as well as combat, and peacekeeping mission related

issues. Served in increasing levels of supervisory leadership in various capacities world-wide.

Skills & Expertise

Workers Compensation

Leadership Development

Coaching

Customer Service

Team Building

Onboarding

Employee Relations

Labor Relations

Succession Planning

HRIS

HR Policies

Talent Management

Accounts Receivable

Talent Acquisition

Human Resources

Recruiting

Training

Performance Management

Education

US Army NCO Leadership Schools

Diploma, Honor Grad, Personnel Management, 1989 - 1994

Madisonville Community College (on-going)

Business Management, 2007

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Steven Shoots

Seeking Human Resources Opportunities

********@*******.***

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