Customer Service Manager
Resume:
Sandra L. Marshall
Norwood, Ohio 45212
******************@*****.***
SKILLS SUMMARY
An experienced, energetic and determined Office Management professional
with 15 years experience with accounts payable/receivable, collections,
sales and commission reporting. Strong human resource activities including
recruiting, staffing, interviewing, training, supervising and testing.
Additional experience with customer service and customer relations on and
off site.
EXPERIENCE
7/11 - 11/12 CIRCADENCE CORPORATION Tupelo,
MS
Quality Assurance Tester
Primary focus is performing software functionality,
compatibility, integration, load, stress and
performance testing using multiple programs, operating systems
and network environments. Also documenting defects, reporting
test results, and providing feedback and recommendations on
software usability and functionality.
12/10 - 7/11 LOVE'S TRAVEL STOPS
Tupelo, MS
Administrative Assistant
Assisting store manager in all aspects of store management
including performing shift change, posting invoices, managing
the store when the manager is out, running a shift along with
cashiering and customer service - greeting and helping customers
with purchases, cash handling, stocking shelves, maintaining
grill and coffee bar, and general cleaning of store.
9/07 - 2/09 LEAGUE FOR ANIMAL WELFARE
BATAVIA, OH
Shelter Manager - Non-Profit Animal
Shelter
Responsible for daily shelter operations including training,
scheduling, interviewing, hiring, yearly review, and motivation
of twenty employees. Other duties entail tracking attendance,
vacations and payroll, weekly and monthly staff meetings,
ordering supplies and billing approval, overseeing cash
handling, writing and implementing policy and procedure,
coordinating communications between staff, volunteers, and board
members, monthly reports and special projects.
11/95 - 7/07 TIME WARNER CABLE CINCINNATI, OH
Payment Center Supervisor - Retail Sales Department
Managed two payment centers including 14 sales representatives
and one lead person. Responsible for motivating, hiring,
scheduling, discipline, training and setting sales goals for
each individual representative.
Credit & Collections Supervisor - Credit & Collections
Department
Responsible for all aspects of personnel for one Lead Person and
14 Collections Coordinators, including hiring, coaching,
discipline, and training overseeing all jobs including payment
reconciliation, bankruptcies, adjustment and work order audits,
refunds, and bad debt.
EDUCATION
Completed three years toward a Bachelor's Degree of Applied Science in
Business Administration at University of Phoenix
Online.
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