Matthew N. Jones

**** ********** ***** #** *** Diego, CA 92117

510-***-**** (cell)

Email: ab9igv@r.postjobfree.com

Objective

I am a highly experienced management professional who is seeking a long-

term, challenging position as a collections or operations manager. I am

very motivated and am looking for a position that allows me to utilize all

of my skills and offers growth potential.

Summary of Qualifications

. Collections management professional with unique 25-year track record

of highly productive and diverse experience

. Very self-motivated - willing to take any necessary steps to reach

company objectives

. Very knowledgeable in FDCPA, FCRA, contracts, collection techniques

and training all aspects of the job

. Experienced in a multitude of debt instruments with extensive credit

card experience

. Continuously train managers and agents in successful methods developed

over 25 years

. An Operations Manager who has created many successful divisions within

organizations

. Always strive to achieve firm's short-term and long-term monetary and

staff retention goals

. Excellent at evaluating and purchasing portfolios

. Extensive experience in managing Legal/Pre-Legal portfolios, both

purchase and contingency

Collection Management Experience

G.C. Services, LP San Diego, CA 92126 Dec 2006

- Sept 2012

Collection Manager

Recruited specifically to salvage the Citibank "Prime Pre-Legal" portfolio.

GC Services was down to 10% market share in this highly competitive

portfolio. There was one assistant Manager and 4 FTE with an average

monthly liquidation of 3%. Within six months, we had increased market

share to 35% (the largest percent assigned) and Month 1 liquidation was

averaging 8%. It took two Managers and 24 FTE to manage the volume. I

continued to support portfolios which were not performing or needed to be

more competitive. This includes, but is not limited to: Mid-Prime Pre-

Legal, Sears (Bankcard and Private Label), SKIP (Prime, Prime Premium,

Early Out, and Late Stage Early Out), Home Depot (Private Label), Nissan

and Toyota.

Performed the traditional managerial functions of performance appraisals,

monthly audits, cross training, motivation, counseling, salary

recommendation, hiring/termination activities. Provided training and

support in reviewing problem accounts/portfolios. Assist staff with

identifying the appropriate workout for the accounts, reviewing financial

documents, credit reports, title/legal documents, and preparing a

recommendation memo for management approval, when applicable.

Credit Solutions Corporation (C.S.C.) San Diego, CA 92123

Jan 2005 - June 2006

Production / Legal Manager

Recruited specifically to increase and maintain staff/production and

implement legal procedures in an endeavor to take the company public within

a specific time frame.

Retention: In less than 8 months, I helped to increase the staff by 300%.

We went from 20 FTE in January to 100 FTE in September. Personally

interviewed, hired and trained more than 60% of that staff.

Production: experienced the same improvement in about the same time frame,

approximately 300%. By using my ability to train supervisors and collectors

and by allowing CSC to use my intellectual property that I created when I

was C.E.O. of Diversified Capital (demands, skip-tracing documents, talk-

offs, etc we were able to go from $200k net collections in January

2005 to a record high of $687k net collections in July.

Legal: the department was essentially formed when I implemented the

policies and procedures I created for Diversified Capital. Forms, letters,

processes, guidelines and talk-offs were just part of building the legal

division. The legal department of 3 FTE now consistently produces $90-100k

per month, or one sixth of the company's overall production. CSC now uses

my letters, demands and forms exclusively.

The Williamson Agency, Inc. (TWA) Pleasanton, CA 2004 to

2005

Vice President / Director of Sales and Marketing

Created and implemented an aggressive marketing program to expand this

firm's market share in the commercial and retail sectors.

Recruited new commercial collections clients, allowing me to exceed my

initial placement goal of $2 million for a total of $4 million in

placements

Hired and trained 5 FTE to specifically work the commercial business.

Designed and built a web-site for marketing purposes

Traveled throughout the West Coast pursuing new business

The influx of new business has brought TWA to over $100 million in total

placements with an anticipated average annual recovery of over 30% of the

commercial business.

Risk Management Alternatives, Inc. (RMA), Oakland, CA 2003 to

2004

Collection Manager.

Managed office of 80 FTE, including 4 supervisors, legal and medical

collectors and support staff

Designed and implemented initial and advanced collector training.

Responsible for directing all aspects of the business, including

production, training, hiring, firing, motivating, team-building, designing

incentives, general morale, and advising upper management of progress

Prepare & use weekly and monthly batch track reports, production reports,

and staff reports for our clients, as well as for our internal auditors at

corporate locations.

Hired and trained a team of 15 collectors for Citibank accounts and got

them into 1st place against 6 other agencies within 90 days

Created 20 person team for AT&T accounts and brought them into first place

against 5 other agencies

Technical Skills

Word Processing: Microsoft Word, Word Perfect

Spreadsheet: Microsoft Excel

Report Generator: Report Writer, Data Query, Windebt Report Generator,

Witness, Fox Pro

Personal Information Managers: CUBS, Windebt, FACS, PACS, Debt Master,

AS400, STAR

Predictive/Power Dialer Systems: Guaranteed Contacts, Davox, Viper, Livevox

Email/Message Server: Microsoft Outlook

Education

Beloit College, Beloit, WI 1985-1987

Course Study: Business Management

Completed two years of business management and economics coursework

Dwight Englewood High School Graduated 1985

High School Diploma

Englewood Cliffs, NJ

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