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Customer Service Representative

Location:
Fairfield, CT
Posted:
July 10, 2013

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Resume:

Executive Assistant with Strong Organizational Skills

Profile

Highly Skilled assistant with extensive experience managing personal and

business relations as well as special projects at the senior management

level. Acted as primary point of contact for and liaison between

management, sales teams, personnel, clients, and vendors. Excellent

written and oral communication skills, problem resolution abilities, and

high level of confidentiality.

Professional Experience

KimSte Enterprises, LLC; Fairfield, CT

Manager, 2008-present

Provide real estate, administrative and personal assistant services to

clients.

. Work with high level entrepreneurs managing all levels of household

needs as well as coordinating meetings and providing research and

assistance in all levels.

. Aiding in the marketing process for newly developed products from

start to store.

. Providing all levels of customer service in person as well as over the

telephone.

. Generating sales for products.

. Organize non-profit fundraising events

. Assisted in all aspects of book publishing and book signing tour

. Maintained all bookkeeping for client in personal as well as corporate

levels

Preferred Properties, Inc; Westport, CT

Realtor, 2004 - 2008

Generated revenue from real estate sales.

. Consistent million-dollar producer receiving several achievement

awards for outstanding production.

. Serviced high-level executives transferring from Dannon, Pfizer, Price

Waterhouse Cooper, Starwood and other major corporations through our

relocation division.

. Property research.

. Market research.

Pequot Capital Management, Inc; Westport, CT

Executive / Personal / Research Assistant, 1996-2005

Provide executive level administrative support to portfolio managers and

analysts at a hedge fund, which has $7.3 billion under management.

. Diverse high-level executive assistant who acted as a liaison between

all impacted departments to ensure proper communications and reporting

practices.

. Plan and coordinate corporate luncheons, meetings, dinners, and

develop presentations for related on- and off-site meetings.

. Organize the details of special events, travel arrangements, corporate

agendas and itineraries.

. Demonstrated ability to improvise, improve procedures, and meet

demanding deadlines.

. Collaborate with departmental managers on quarterly postings for

master reports to facilitate the accurate and timely writing, editing,

and preparation (with realized gains/losses, cost basis and other

financial information) of final copy from draft to distribution.

. Responsible for reports for client meetings and general correspondence

with clients and department heads.

. General office duties such as general filing, sorting, and

distributing of mail, faxes, e-mail, and internal correspondence.

Tropical Suntan Center; Fairfield, CT

Manager, 1993 - 1996

Managed all aspects of day to day operations of salon

. Coordinated client and employee schedules

. Maintained loyal customer base thru marketing activities

. Daily bookkeeping, banking, opening and closing activities

. Consistently ranked highest in monthly profits within franchise.

Peoples's Bank; Bridgeport, CT

Customer Service Representative, 1991 - 1992

. Received, researched, and responded to incoming calls and customer

correspondence.

. Analyzed complex customer issues, provided information and assistance

to follow up with resolving banking problems and insure resolution.

Bank Card Center of New England; Fairfield, CT

Customer Service Representative, 1987 - 1990

. Prioritized customer and departmental needs to maximized customer

service level.

. Researched and responded to customer inquiries and communicated

resolutions.

. Drafted form letter to be used throughout the company to respond to

various customer inquiries.

McKenna Travel; Stamford, CT

Corporate Travel Agent, 1987

Coordinated air, hotel, and conference reservations for corporate

clientele.

Skills

Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), Lotus,

SABRE Reservation system. Knowledgeable on various financial industry

programs such as Newsedge, Bridge, and LexusNexus. Excellent interpersonal

and multi-tasking skills. Able to expedite and manage projects, schedules,

and deadlines. Bi-lingual in Hungarian.

Education

The Academy for Business Careers; Hamden, CT 1987

. Certificate in International Travel and Airlines

. Certificate in Accounting

Volunteer Work

Give2theTroops, Inc - Founding Director

National Concierge Association (NCA) - Affiliate Liaison Director

March of Dimes, American Heart Association, Make A Wish Foundation,

Americares, Rebuilding Together, Pro-Sports Foundation

Kathy Beck

42 Rodgers Rd * Fairfield, CT 06824 * Home: 203-***-**** * Cell: 203-257-

1750 *Email: ab9idf@r.postjobfree.com



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