Service Sales

Leonard J. Zacchilli

* **** ***** *.* Rome, Georgia 30165 706-***-**** *********@*******.***

Objective

Automotive Sales and Operations professional with broad expertise in retail sales, customer satisfaction and

retention. Experience derived from service at the retail, vendor and wholesale (vehicle manufacturer) levels.

Make a significant and positive contribution to the success of the company in terms of sales results, customer

satisfaction and customer retention. Provide a positive and team-oriented attitude.

Skills & Abilities

Management

Qualified candidate with a proven track record in management and leadership skills in the following areas:

Service Operations Management.

Recruiting

Team Lead, Management and Development.

Excellent Oral and Written Communication Skills.

Process Development and Implementation.

Unparalleled Customer Satisfaction.

Techinal skills

Qualified professional with extensive knowledge in the following technical skills in the listed areas:

Comprehensive understanding of Automotive Mechanics.

Strong background in Analytical and Conceptual problem solving skills.

Leadership

Directed and oversaw the definition, development and implementation of Service Strategies, Inventory Management,

and Reconditioning. Developed Customer Satisfaction Strategies with Managers to drive the implementation of

these strategies towards the achievement of the Customer Satisfaction objectives.

Awards and Honors

Service Professional 1992, 1991, 1990 and 1989

Chrysler Five Star Dealer 1988 and 1987

Service Professional 1986

Mechanic Recognition Program – Orlando Zone

Top Mechanic Awards – 1st Place 1983, 2nd Place 1982 and 3rd Place 1981

Experience

Service Manager Bob williams dodge rome, georgia july-1997/december-2012

Service and Parts Director ED morse auto park lake park, flordia december-1996/april-1997

SERVICE AND PARTS DIRECTOR UNIVERSITY DODGE DAVIE, FLORIDA AUGUST-1976/DECEMBER-1996

References Available Upon Request

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