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Customer Service High School

Location:
Sun Valley, NV
Posted:
July 10, 2013

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Resume:

Adaptable Innovation

Diverse, innovative, outside-the boxed, and talented

professional with extensive marketing, teaching, counseling,

quantitative-qualitative analysis, and management experience.

Proven ability to take analyzed data and transform it into

creative, innovative, meaningful solutions, in multiple

industries. Excellent interpersonal skills; interact well with

people from all walks of life and all levels of an organization.

Possess strong work ethic and an ability to adapt to change

quickly.

Transferable Skill Set

(Leadership (Motivation (Analytical (Research (Project Mgmt.

(Time (Diverse/Communic (Goal (Outside-The-B (Open-Minded

Management ation Achievement oxed

(Flexibility (Planning (Training (Adaptable (Creative

Experience with MS Word, Excel, Access, Dynamics CRM, Outlook,

PowerPoint, Project, Publisher, SQL, HTML, CSS, JavaScript,

jQuery, and IM.

Master of Information Systems - University of Phoenix, Online

3.83 GPA

B.S. Business Administration/Marketing - University of Nevada, Reno

3.43 Marketing GPA

The Berkeley High School - Diploma - bhs.berkeleyschools.net

Washoe County School District - Reno, NV

2006 - 2013

Substitute Teacher

. Based on years of quantitative/qualitative data analysis

derived from school/classroom settings, I successfully

implemented various teaching styles to all grade levels. I

used a market-based blend of leadership, analytical,

adaptation, creativity, outside-the-box, innovation, and

communication ingredients to motivate student engagement

and participation.

. Instructed through lectures, discussions, and

demonstrations, K-12 students in a variety of subjects

including Business, Technology, Science, Math, Language

Arts, and Social Studies.

. Used interactive SMART Boards to stimulate classroom

interactivity.

. Created innovative, fun learning environments, so all

students "wanted" to come to class. Included all Title 1

and SIG schools.

. Counseled, mentored, and motivated at-risk/not at-risk

youth from diverse backgrounds.

. Adapted teaching methods and instructional materials to

meet a diverse student population's varying needs and

interests, often at spur of the moment.

. Occasionally used promotional materials as student

incentive.

. Created and followed detailed lesson plans that had to be

completed within specified time frames, in dynamic and ever-

changing environments.

. Creatively managed a diverse student body of up to 37

students per class from all over district, while juggling

multiple projects according to priority, in diverse, fast-

paced environments.

. Dealt with confidential information with confidentiality.

Accomplishments

. Consistently voted students' #1 Substitute Teacher out of

1,300+.

. Provided instruction in over 90% of Washoe County Schools,

plus charter schools.

. Recognized for creativity, innovation, outside-the-boxness,

working with diversity, and conflict resolution.

. Regularly commended by parents and students from all over

the region in many public settings.

. Maintained a 100% safe classroom environment for students

through effective management and conflict resolution.

Arvato Services via Hire Dynamics - Reno, NV

2012-2013

Contracts Specialist

. Processed contracts for Microsoft Volume Licensing

programs, independently, and as a team member.

. Audited other team members processed contracts to ensure

SOX compliance.

. Assisted in management of queues by effectively

communicating with other team members.

. Created/managed cases, providing superb customer service to

resellers/distributors using Microsoft Dynamics CRM

software.

. Innovatively cross trained other team members in programs

that I was fluent in.

. Communicated effectively in a fast-paced team environment,

cross functionally, using IM, Outlook/e-mail, and face-to-

face.

Olectric Electrical - Reno, NV

2010 -2012

Marketing Coordinator

. Conducted SWOT analyses to determine appropriate marketing

strategies for residential division.

. Created and implemented direct marketing programs,

increasing revenue in residential operations by over 150%.

. Implemented promotions and creatively tracked their

effectiveness using Excel spreadsheets and Access

databases.

. Successfully targeted customers through direct mail, social

media, word-of-mouth, and newspaper ads.

. Developed Excel spreadsheets and Access databases to

monitor marketing activities and gain insight on future

promotions and advertisements. Implemented marketing

initiatives based on analysis.

. Created/managed ad-hoc queries from Excel spreadsheets and

Access databases. Created reports that included pivot

tables, charts, and graphs.

. Creatively managed company Facebook page to enhance brand

awareness.

Julie Cadjew & Associates - Reno, NV

2004 -2006

Realtor/Market Research Analyst

. Developed and managed ad-hoc queries, including data

analysis from client Access databases and Multiple Listing

Service database. Created personalized reports from

analysis.

. Conducted market research, analyzed it using Excel and

Access, and created reports for office. Used pivot tables,

charts, and graphs in reporting.

. Created SWOT analyses to determine most effective ways of

gaining clients.

. Effectively priced homes/land to minimize days on market

and motivate offers to seller.

. Used various media to advertise properties, including web,

newspaper ads, magazine ads, signage, and social media.

. Conferred with escrow companies, lenders, and home

inspectors to ensure that terms and conditions of purchase

agreements were met before closing dates.

. Creatively designed fliers to complement other media,

including pictures, graphics, slogans, and wording.

. Accurately prepared contracts and negotiated favorable

terms for clients.

. Worked in a team environment to enhance buyer/seller

experience.

. Trained new agents.

Hug High School - Reno, NV

2002-2004

1:1 Aide

. Counseled and monitored assigned students on a 1:1 basis.

. Creatively followed detailed IEPs related to assigned

students.

. Created reports on student accomplishments inside/outside

of classroom settings and reported information to parents

and administrators.

. Typically assigned students that others didn't have success

with and communicated to them successfully, yielding

positive results.

. Solicited by district administrator to transport 3 students

in district vehicle, from home to school, then back home,

that were deemed to be dangerous. I had 0 problems these

students. They always communicated to me with the utmost

of respect.

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David

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