Jason Kelly

[pic]

**** ********* **, ********** ** 25302

Cell: 614-***-****

ab9iaa@r.postjobfree.com

Career Objective: IT Lead and Corporate Trainer

Education:

Master's of Science (2004) - Marshall University, Huntington, WV

Adult and Technical Education-Training and Development

Bachelors of Business Administration (2002) - Marshall University,

Huntington, WV

Management Information Systems

Certifications: STI Knowledge Certified Help Desk Professional

Networking Fundamentals - Global Knowledge

Dell Training Program

Professional Summary:

. 12 years of desktop, application, telecommunications, network

troubleshooting, hardware, and customer support.

. 3 years training and development experience

. 4 years project management/implementation experience

. Effective oral and written communication skills

. Designed, taught, and evaluated adult technical education classes

. Individually motivated; pursued a full-time master's degree while

working full-time

. Team-oriented professional with leadership potential

Employment History:

American Electric Power - AEP Oct2009-Aug2012

IT Command Center - Network Operations, Application Support, Data Center

. Support and service the health and welfare of the enterprise fiber

optic transport network, Cisco LAN/WAN data network, microwave

systems, and the nation's largest private 800 MHz radio and mobile

data communications network.

. Identify and diagnose abnormal conditions through the select

utilization of monitoring applications, alarming tools and a Remedy

workflow system.

. Interact across functions, interface at various levels, and support

internal and external customers.

. Coordinate maintenance outages with internal and external customer

groups, maximizing operational availability and reliability while

aggressively facilitating emergency restoration efforts, minimizing

downtime and maximizing organizational collaboration.

. Create and present monthly and quarterly service affecting trouble

reports for trend performance statistics to identify opportunities for

continuous improvement

. Monitor and trouble shoot issues with the gridSMART network using

various tools.

. Proactively report, manage and escalate outages of leased circuits

with telecommunication vendors.

. Work closely with IT field operations supervisors and technicians to

report issues on the network, equipment, and SCADA devices.

. Worked all aspects of the Data Center, Server Installs, Cable

Management, Networking

Discover Card (RHI) Aug2008-May2009

Command Center - Incident Mgt and Network Analyst

. Diagnosed and troubleshot issues using a variety of monitoring tools

. Prepared and distributed notifications to upper management of ongoing

business impacting issues

. Managed conference calls and provided appropriate error information to

guide and direct multiple support teams

. Provided analytical support at post incident reviews to assist the

business in dissolving current and preventing future outages

. Collected information regarding outages then compiling the data for

later diagnosis and review

. Responsible for Marquee incidents reported by Merchants, Vendors or

Third Party Processors

. Worked Tec tickets and opened events using Tivoli

. Monitored distributed batch and engaged appropriate support teams on

any abends

. Monitored Network Infrastructure equipment enterprise wide for

outages, transmission protocol errors, and traffic flow issues.

. Provided 1st Level support for multiple support teams including UNIX,

Windows Operations, CICS Support, Network Operations/Engineering, and

Application Development teams.

. Resolved connectivity issues with Major Merchants and other customers

by working with communication vendors and internal network teams.

Eddie Bauer Fulfillment Services (RHI) Oct2007-Feb2008

Business Analyst (Project Mgt)

. Supported direct and catalog production systems

. Liaison between users and technical staff to reduce impact

. Project coordinator for engineering group

. Gathered requirements from users for system changes

. Developed test plans for production projects

Limited Brands Inc., (RHI) Feb2006-Oct2007

Implementation Analyst (Network Engineer/ Project Mgt)

. Managed and documented the installation of Persistent Connection

circuits with individual IP/VPN routers across T1, DSL and Telco lines

for more than 3500 stores.

. Worked directly with vendors, field techs and project managers to

resolve installation issues.

. Performed troubleshooting of circuits and hardware systems, assuring

continuity and minimal disturbance in an enterprise retail

environment.

. Organized field technicians from various vendors to install systems

according to project time and expense parameters.

NiSource; Columbus, OH Jan2005-Dec2005

Data Operations Center-Infrastructure Specialist

Technology Help Desk-Client Support Analyst

Datacenter Operations Specialist

. Tier 2 mainframe and network support for technical help desk.

Proactively monitored mainframe activity and network hardware in a

zero-fault environment.

. Promoted within 6 months from tier 1 helpdesk to tier 2 proactive

troubleshooter

. Worked flexible hours and in multiple locations depending on company's

needs

. Ensured communication of multi-million dollar product orders for

Fortune 500 company

. Provided training to new employees, designed training manuals and

documents.

. Provided training to users on applications and procedures.

. Assist customers with hardware, software, and network connectivity

issues in a 10,000 user Windows/2000 corporate WAN.

. Provided domain security administration and applications support

utilizing Remedy Helpdesk and Dameware Utilities software.

Technical Skills:

. Technologies: Cisco Routers, Switches, and VoIP technologies, Alcatel

1630, 1631, 1640, 1648 SX SONET, and T-DAX DACS Cross-Connect

Operations and Maintenance, DMS-250 Switching, Cisco Call Manager,

DS0, DS1, DS3 and Nortel SONET Fiber Optic provisioning, maintenance,

and troubleshooting.

. OS and Software: Windows 2000 Professional, XP, Vista, and 7, MS

Office Suite (Word, Excel, PowerPoint, Visio, Project, FrontPage,

Access), Lotus Notes, Web Design, Photoshop

. Monitoring Tools: HP Open View, Harris Fault Management System, Nortel

Preside, Alcatel NMX, Remedy, VitalNet, NetQOS, Call Monitor, SCADA

TopsWeb, WebFG and SDG Explorer, Smallworld, and BlueVue (AEP

gridSMART).

Contact this candidate