Customer Service Sales

CALEB D. FORTNEY

*** *. ******, #**

Oak Park, IL 60302

217-***-**** (Cell)

Email: ab9i9c@r.postjobfree.com

OBJECTIVE: Expand my working knowledge with an employer that provides me the exposure and experience necessary for

continued growth and development.

WORK EXPERIENCE:

STEARNS LENDING (RETAIL) SENIOR PROCESSOR

NOVEMBER TO PRESENT

Responsible for ordering appraisals, title, CPL, wire instructions, payoff, subordination agreements, MERS,

LDP/GSA and 4506t for Loan Originators. Maintain a strong relationship with the sales force and the borrowers.

Responsible for performing full VOEs and seeing each loan through to closing/funding.

STEARNS LENDING (WHOLESALE AND RETAIL) SENIOR FUNDER

Responsible for clearing all conditions on closing instructions to ensure a fast closing. Order MERS, LDP/GSA for

all loans and go after any necessary conditions with the title company, brokers and internal sales force. Responsible

for scrubbing and clearing title, CPL, calculating the wire, ordering the wire, sending the legal collateral package out

and maintaining a strong pipeline in a fast-paced environment. Exceeded production goals by more than 60%.

Closed and funded both Retail and Wholesale loans.

GUARANTEED RATE (RETAIL) POST-CLOSER

AUGUST TO NOVEMBER

Responsible for using all past processing and RESPA knowledge to thrive with a pipeline

of 50-60 loans on a consistent basis. Obtain any missing documents to ensure funding with all investors. Interact

with all internal departments, sales force and end-investors to secure purchase of the loans on warehouse line.

WINTRUST MORTGAGE (RETAIL) RESPA SPECIALIST (TEMPORARY ASSIGNMENT)

JUNE TO AUGUST 2012

AUGUST 2011-MAY 2012 WELLS FARGO (Retail)--BRANCH LOAN PROCESSOR.

Responsible for managing and maintaining several Home Mortgage Consultant’s pipelines and providing assistance

with the process of each loan. Duties include requesting title, appraisal, payoff, subordination requirements,

insurance, review each of the documents once received and maintain constant communication with the HMC’s and

processor’s within the company. Provide many forms of assistance by preserving the relationship with the borrower

and/or realtor by delivering excellent customer service. Provide several forms of organization to the staff by creating

spreadsheets and checklists to keep production high.

JUNE 2010 – AUGUST 2011

WELLS FARGO (Wholesale), October – June 2010, Loan Doc Specialist (Lombard, IL office).

Process and review up to 25 mortgage loans daily to ensure they are Wells and RESPA

compliant. Consistently exceed the daily performance quota standards by 65%. Have daily interaction with

Brokers and Operations team member to resolve issues or questions. Proficient in all product types (FHA, VA, and

Conventional). Perform various administrative duties as required. Cross trained on the Closing process. Utilize

various systems (Korpsa, LIFT, NMLS and Consumer Access) to perform daily job functions. SAFE certified.

June – September, Priceline RESPA Specialist (Springfield, IL office). Provide customer

service daily to customers and team members by ensuring loans are RESPA compliant. Talk with 50 to 75

Broker’s daily to resolve issues and answer questions. Review GFE, validate fees, and ensure loan parameters are

acceptable to meet guidelines. Update loan level detail within the operating systems and initiate contact with Broker

upon changes.

MALDANER’S--TOURNANT (FULL-TIME)

2009 - 2010

EDUCATION: PORTA HIGH SCHOOL, Petersburg, IL - Graduated 2006

LINCOLN LAND COMMUNITY COLLEGE, Springfield, IL (part-time 2006 through 2010)

AA in Psychology, May 2010 – (GPA 3.5), Culinary Arts Certification, 2009

BENEDICTINE UNIVERSITY, Lisle, IL – Enrolled in the Online Accelerated Bachelor’s program. Seeking to obtain my Bachelor’s

in Business Management in the Fall of 2013.

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